You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

UNIQUE REQUIREMENTS:

• Able to accommodate early morning and late evening meetings 1-2 times per week to support business partners in Asia time zones

ABOUT THE ROLE:

This role is multi-faceted, involving collaboration across various regions, including Canada, Bermuda, Asia, the US, Sun Life Capital Management (SLCM) and Global CX & Marketing teams. This position requires a versatile and adaptable individual who can navigate the diverse needs and perspectives of stakeholders in different countries and functions to drive the organization’s data and analytics objectives.
Reporting to the Director, Global Client Experience and Marketing Planning, the Manager will be instrumental in advancing our Marketing and CX performance tracking and measurement, and reporting capabilities. This role involves continuous data collection, analysis, and visualization to drive data-informed decisions. The Manager will collaborate with key partners to ensure alignment and to provide visibility into the reporting. This role will also support executive reporting needs on an as-needed basis.

WHAT WILL YOU DO?

• Source, organize, manage, and analyze key metrics and data from Business Groups and Global Client Experience and Marketing teams on a regular basis (e.g., quarterly).
• Explore and utilize tools and platforms such as Tableau and Power BI to organize and assist with presenting the data.
• Build, maintain and improve data visualization tools and platforms relative to this portfolio.
• Lead or support all related reporting, including commentary.
• Socialize with key partners to ensure ongoing alignment.
• Present data to key stakeholder groups and leadership teams on a regular basis (e.g., quarterly).
• Support the Director with all related executive reporting for Marketing and CX initiatives globally, ad hoc analysis, and other executive requests as needed.