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Senior Credit Control Officer at Horion Marketing
Brentford, England, United Kingdom - Full Time
Skills Needed
Credit Control, Arrears Management, Debt Recovery, Financial Analysis, Communication Skills, Analytical Capability, Affordability Assessments, Negotiation Skills, Ethical Lending Practices, Microsoft Excel, Team Leadership, Regulatory Compliance, Member Engagement, Process Improvement, Data Reporting, Risk Management
Specialization
Candidates must have significant experience in credit control or arrears management within financial services and a strong understanding of ethical lending practices. Proficiency in Excel and excellent communication skills are essential, along with the ability to conduct affordability assessments.
Experience Required
Minimum 5 year(s)
Customer Support Associate (Remote) at Futura Marketing
Fort Myers, Florida, United States - Full Time
Skills Needed
Customer Support, Written English Skills, Computer Proficiency, Attention To Detail, Self Motivated
Specialization
No previous experience is required for this position, but candidates should have good written English skills and basic computer proficiency. Attention to detail and self-motivation are also important traits for applicants.
Customer Support Assistant (Remote) at Futura Marketing
Durham, North Carolina, United States - Full Time
Skills Needed
Written Communication, Tech Knowledge, Typing Skills, Organization, Dependability, Attention To Detail
Specialization
No prior experience is required as training will be provided. Candidates should possess strong written communication skills, basic tech and typing knowledge, and good attention to detail.
Customer Support Associate (Remote) at Futura Marketing
Tallahassee, Florida, United States - Full Time
Skills Needed
Good Written English Skills, Basic Computer Proficiency, Attention To Detail, Reliable, Self Motivated
Specialization
No previous experience is required for this position, and training will be provided. Candidates should have good written English skills, basic computer proficiency, attention to detail, and be reliable and self-motivated.
Customer Support Associate (Remote) at Futura Marketing
Pensacola, Florida, United States - Full Time
Skills Needed
Customer Support, Written English Skills, Computer Proficiency, Attention To Detail, Self Motivated
Specialization
No previous experience is required for this position, but good written English skills and basic computer proficiency are necessary. Attention to detail and reliability are also important, along with the ability to work during daytime shifts.
Customer Support Associate (Remote) at Futura Marketing
Jacksonville, Florida, United States - Full Time
Skills Needed
Customer Support, Written English Skills, Computer Proficiency, Attention To Detail, Self Motivated
Specialization
No previous experience is required for this position, but candidates should have good written English skills and basic computer proficiency. Attention to detail and reliability are also important traits for applicants.
Entry-Level Customer Support (Remote) at Futura Marketing
Baltimore, Maryland, United States - Full Time
Skills Needed
Written English, Web Based Tools, Organization, Detail Oriented, Customer Support
Specialization
No prior support experience is needed for this role, but applicants must possess strong written English skills and be comfortable using web-based tools. Candidates must also be organized, detail-oriented, have a reliable internet connection, and reside in the U.S.
Entry-Level Customer Support (Remote) at Futura Marketing
Louisville, Kentucky, United States - Full Time
Skills Needed
Customer Support, Data Entry, Communication, Problem Solving, Organization, Detail Oriented, English Proficiency
Specialization
No prior support experience is required for this entry-level position, but applicants must possess strong written English skills and be comfortable using web-based tools. Candidates must also be organized, detail-oriented, have a reliable internet connection, and reside within the U.S.
Entry-Level Customer Support (Remote) at Futura Marketing
Nashville, Tennessee, United States - Full Time
Skills Needed
Customer Support, Data Entry, Communication, Organization, Detail Oriented, English Proficiency
Specialization
No prior support experience is necessary for this role, but applicants must possess strong written English skills and be comfortable using web-based tools. Candidates must also be organized, detail-oriented, and maintain a reliable internet connection while residing in the U.S.
Entry-Level Customer Support (Remote) at Futura Marketing
Detroit, Michigan, United States - Full Time
Skills Needed
Customer Support, Data Entry, Communication, Organization, Detail Oriented, English
Specialization
No prior support experience is required for this entry-level position, but applicants must possess strong written English skills and be comfortable using web-based tools. Candidates must also be organized, detail-oriented, and maintain a reliable internet connection while residing in the U.S.
Entry-Level Customer Support (Remote) at Futura Marketing
Indianapolis, Indiana, United States - Full Time
Skills Needed
Customer Support, Data Entry, Communication, Organization, Detail Oriented, English Proficiency
Specialization
No prior support experience is required for this entry-level position, but applicants must possess strong written English skills and be comfortable using web-based tools. Candidates must also be organized, detail-oriented, and maintain a reliable internet connection while residing in the U.S.
Junior Client Support (Remote) at Futura Marketing
New York, New York, United States - Full Time
Skills Needed
Client Support, Communication, Online Platforms, Detail Focused, Organized, Case Documentation
Specialization
This is an entry-level position welcoming candidates with no prior experience, requiring clear written communication skills and comfort using online platforms. Applicants must be detail-focused, organized, and located within the United States.
Junior Client Support (Remote) at Futura Marketing
Washington, District of Columbia, United States - Full Time
Skills Needed
Client Support, Product Inquiries, Order Processing, Shipping Updates, Case Documentation, Internal Coordination, Written Communication, Online Platforms Usage, Detail Oriented, Organized
Specialization
This is an entry-level position welcoming candidates with clear written communication skills and comfort using online platforms, requiring attention to detail and organization.
Junior Client Support (Remote) at Futura Marketing
Philadelphia, Pennsylvania, United States - Full Time
Skills Needed
Client Support, Communication, Online Platforms, Detail Focused, Organized
Specialization
This is an entry-level position welcoming candidates with no prior experience, requiring clear written communication skills and comfort using online platforms. Applicants must be detail-focused, organized, and located within the United States.
Junior Client Support (Remote) at Futura Marketing
Tampa, Florida, United States - Full Time
Skills Needed
Written Communication, Online Platforms Usage, Detail Focused, Organized, Client Support, Order Processing, Case Documentation
Specialization
This is an entry-level position welcoming candidates with no prior experience, requiring clear written communication skills and comfort using online platforms. Applicants must be detail-focused, organized, and located within the United States.
Junior Client Support (Remote) at Futura Marketing
Charlotte, North Carolina, United States - Full Time
Skills Needed
Written Communication, Online Platforms Usage, Detail Focused, Organized, Client Support, Order Processing, Case Documentation
Specialization
This is an entry-level position welcoming candidates with no prior experience, requiring clear written communication skills and comfort using online platforms. Applicants must be detail-focused, organized, and located within the United States.
Junior Client Support (Remote) at Futura Marketing
Boston, Massachusetts, United States - Full Time
Skills Needed
Written Communication, Online Platforms Usage, Detail Focused, Organized, Client Support, Order Processing, Case Documentation, Internal Coordination
Specialization
This is an entry-level position welcoming candidates with no prior experience, requiring clear written communication skills and comfort using online platforms. Applicants must be detail-focused, organized, and located within the United States.
Junior Client Support (Remote) at Futura Marketing
Orlando, Florida, United States - Full Time
Skills Needed
Written Communication, Online Platforms Usage, Detail Focused, Organized, Client Support, Case Documentation
Specialization
This is an entry-level position welcoming candidates with no prior experience, requiring clear written communication skills and comfort using online platforms. Applicants must be detail-focused, organized, and located within the United States.
Junior Client Support (Remote) at Futura Marketing
Miami, Florida, United States - Full Time
Skills Needed
Client Support, Product Inquiries, Order Processing, Shipping Timelines, Case Documentation, Internal Coordination, Written Communication, Online Platforms, Detail Focused, Organized
Specialization
This is an entry-level position welcoming candidates without prior experience, requiring clear written communication skills and comfort using online platforms. Applicants must be detail-focused, organized, and located within the United States.
Junior Client Support (Remote) at Futura Marketing
Rochester, New York, United States - Full Time
Skills Needed
Written Communication, Online Platforms Usage, Detail Focused, Organized, Client Support, Order Processing, Case Documentation
Specialization
This is an entry-level position welcoming candidates with no prior experience, requiring clear written communication skills and comfort using online platforms. Applicants must be detail-focused, organized, and located within the United States.
Senior Credit Control Officer at Horion Marketing
Brentford, England, United Kingdom -
Full Time

Start Date

Immediate

Expiry Date

01 Mar, 26

Salary

0.0

Posted On

01 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Credit Control, Arrears Management, Debt Recovery, Financial Analysis, Communication Skills, Analytical Capability, Affordability Assessments, Negotiation Skills, Ethical Lending Practices, Microsoft Excel, Team Leadership, Regulatory Compliance, Member Engagement, Process Improvement, Data Reporting, Risk Management

Industry

Marketing Services

Description
Job Specification: Senior Credit Control Officer Reports to: [Head of Finance] Team: Financial Solutions / Arrears Management Location: Brentford or Harlow People responsibility: Initially none, but expected to take on leadership responsibilities as the function scales. Role Purpose The Senior Credit Control Officer is responsible for the end-to-end management of arrears, repayment solutions, and debt recovery activities across the Credit Union. The role ensures that members in financial difficulty are treated fairly and ethically while protecting the organisation’s financial position, minimising loan losses, and ensuring compliance with regulatory expectations. This is a senior, analytical, and member-focused role requiring strong judgement, excellent communication skills, and the ability to balance commercial, regulatory, and ethical considerations. Key Responsibilities 1. Arrears Management & Member Engagement Monitor the loan book daily/weekly to identify emerging arrears and potential high-risk accounts. Contact members in arrears via phone, email, SMS and written communication to understand circumstances, provide support, and agree appropriate repayment solutions. Conduct affordability assessments (aligned with FCA and industry standards) to determine realistic repayment plans, forbearance, or restructuring options. Manage sensitive conversations with members in financial difficulty in a compassionate, ethical, and solutions-oriented manner. Oversee the process for rescheduled or re-written loans, ensuring consistent application of internal policies. 2. Credit Control Strategy, Policy & Process Develop, update and embed Credit Control policies, procedures, and workflows in line with regulatory expectations, internal risk appetite, and best practice. Identify control gaps, improve processes, and introduce new tools and technologies to enhance arrears collection efficiency and member experience. Ensure all member-facing teams understand basic credit control processes and can provide accurate information to members. 3. External Debt Collection Oversight Determine when accounts should transition from internal arrears management to external debt collection, based on risk appetite, cost/benefit analysis, and member circumstances. Act as the primary liaison with third-party Debt Collection Agencies (DCAs), monitoring: performance KPIs, recovery rates, compliance with ethical and regulatory standards, value for money. Review DCA performance data and recommend continuation, escalation, or termination of mandates. 4. Financial Analysis & Loan Loss Provisions Analyse arrears trends, delinquency migrations, roll rates, and recovery patterns to identify emerging risks. Provide monthly reporting for management and the Board on arrears, collections performance, and expected credit losses (ECL). Work closely with Finance to: calculate and validate loan loss provisions, understand the impact of write-offs on P&L, forecast impairment and recovery levels. Contribute to stress testing, scenario analysis, and forward-looking risk assessments. 5. Data & Reporting Maintain accurate and detailed member account notes, arrears records, and repayment agreements. Produce high-quality management information, including: arrears by ageing category, new delinquencies vs cures, repayment plan performance, DCA outcomes, provisions and write-offs, Consumer Duty-aligned outcomes analysis. Support quarterly and annual reporting requirements, including materials for the Board, auditors, and potential investors. 6. Risk, Compliance & Conduct Maintain up-to-date knowledge of regulatory expectations relating to credit control, Consumer Duty, forbearance, fair treatment of customers, and debt collection. Ensure all arrears and collections activity remains compliant with FCA Handbook, CONC, and internal policies. Handle member complaints relating to arrears or collections promptly, fairly, and in line with internal complaints procedures. Demonstrate high standards of integrity, professionalism, and ethical judgement in all member interactions. 7. Team & Leadership (as the function grows) Support the training, coaching, and development of junior team members. Help design team structure, performance metrics, and workflow standards for a growing arrears management function. Provide cover for the Head of Finance or Risk & Compliance Manager as needed on credit-related matters. Person Specification Essential Skills & Experience Significant experience in credit control, arrears management, or collections within a financial services organisation (bank, credit union, building society, or FCA-regulated lender). Strong understanding of ethical and responsible lending practices. Experience conducting affordability assessments and agreeing repayment solutions. Strong analytical capability, with the ability to interpret financial and member data to drive decisions. Excellent communication and negotiation skills, including the ability to manage sensitive conversations. High proficiency in Excel and core Microsoft applications. Experience managing relationships with external service providers or debt collectors. Proven ability to balance commercial objectives with fair customer outcomes. Desirable Experience working within a credit union or similar mutual financial institution. Understanding of IFRS 9 impairment principles (or willingness to learn). Experience building or improving credit control processes or systems. Experience in team leadership or mentoring. Qualifications Essential A finance-related qualification or equivalent relevant industry experience. Desirable Additional credit management, financial analysis, or regulatory qualifications (e.g., CICM, CeMAP, or similar). Conduct Rules (FCA) You must: Act with integrity. Act with due skill, care and diligence. Be open and cooperative with the FCA, PRA, and other regulators. Values & Behaviours Ethical, member-focused and compassionate. Highly organised and reliable. Analytical and commercially aware. Calm under pressure, able to manage complex or sensitive cases. Collaborative team player who contributes to a strong risk culture.
Responsibilities
The Senior Credit Control Officer manages arrears, repayment solutions, and debt recovery activities while ensuring fair treatment of members in financial difficulty. This role involves developing credit control policies, overseeing external debt collection, and providing financial analysis to minimize loan losses.
Senior Credit Control Officer at Horion Marketing
Brentford, England, United Kingdom - Full Time
Skills Needed
Credit Control, Arrears Management, Debt Recovery, Financial Analysis, Communication Skills, Analytical Capability, Affordability Assessments, Negotiation Skills, Ethical Lending Practices, Microsoft Excel, Team Leadership, Regulatory Compliance, Member Engagement, Process Improvement, Data Reporting, Risk Management
Specialization
Candidates must have significant experience in credit control or arrears management within financial services and a strong understanding of ethical lending practices. Proficiency in Excel and excellent communication skills are essential, along with the ability to conduct affordability assessments.
Experience Required
Minimum 5 year(s)
Customer Support Associate (Remote) at Futura Marketing
Fort Myers, Florida, United States - Full Time
Skills Needed
Customer Support, Written English Skills, Computer Proficiency, Attention To Detail, Self Motivated
Specialization
No previous experience is required for this position, but candidates should have good written English skills and basic computer proficiency. Attention to detail and self-motivation are also important traits for applicants.
Customer Support Assistant (Remote) at Futura Marketing
Durham, North Carolina, United States - Full Time
Skills Needed
Written Communication, Tech Knowledge, Typing Skills, Organization, Dependability, Attention To Detail
Specialization
No prior experience is required as training will be provided. Candidates should possess strong written communication skills, basic tech and typing knowledge, and good attention to detail.
Customer Support Associate (Remote) at Futura Marketing
Tallahassee, Florida, United States - Full Time
Skills Needed
Good Written English Skills, Basic Computer Proficiency, Attention To Detail, Reliable, Self Motivated
Specialization
No previous experience is required for this position, and training will be provided. Candidates should have good written English skills, basic computer proficiency, attention to detail, and be reliable and self-motivated.
Customer Support Associate (Remote) at Futura Marketing
Pensacola, Florida, United States - Full Time
Skills Needed
Customer Support, Written English Skills, Computer Proficiency, Attention To Detail, Self Motivated
Specialization
No previous experience is required for this position, but good written English skills and basic computer proficiency are necessary. Attention to detail and reliability are also important, along with the ability to work during daytime shifts.
Customer Support Associate (Remote) at Futura Marketing
Jacksonville, Florida, United States - Full Time
Skills Needed
Customer Support, Written English Skills, Computer Proficiency, Attention To Detail, Self Motivated
Specialization
No previous experience is required for this position, but candidates should have good written English skills and basic computer proficiency. Attention to detail and reliability are also important traits for applicants.
Entry-Level Customer Support (Remote) at Futura Marketing
Baltimore, Maryland, United States - Full Time
Skills Needed
Written English, Web Based Tools, Organization, Detail Oriented, Customer Support
Specialization
No prior support experience is needed for this role, but applicants must possess strong written English skills and be comfortable using web-based tools. Candidates must also be organized, detail-oriented, have a reliable internet connection, and reside in the U.S.
Entry-Level Customer Support (Remote) at Futura Marketing
Louisville, Kentucky, United States - Full Time
Skills Needed
Customer Support, Data Entry, Communication, Problem Solving, Organization, Detail Oriented, English Proficiency
Specialization
No prior support experience is required for this entry-level position, but applicants must possess strong written English skills and be comfortable using web-based tools. Candidates must also be organized, detail-oriented, have a reliable internet connection, and reside within the U.S.
Entry-Level Customer Support (Remote) at Futura Marketing
Nashville, Tennessee, United States - Full Time
Skills Needed
Customer Support, Data Entry, Communication, Organization, Detail Oriented, English Proficiency
Specialization
No prior support experience is necessary for this role, but applicants must possess strong written English skills and be comfortable using web-based tools. Candidates must also be organized, detail-oriented, and maintain a reliable internet connection while residing in the U.S.
Entry-Level Customer Support (Remote) at Futura Marketing
Detroit, Michigan, United States - Full Time
Skills Needed
Customer Support, Data Entry, Communication, Organization, Detail Oriented, English
Specialization
No prior support experience is required for this entry-level position, but applicants must possess strong written English skills and be comfortable using web-based tools. Candidates must also be organized, detail-oriented, and maintain a reliable internet connection while residing in the U.S.
Entry-Level Customer Support (Remote) at Futura Marketing
Indianapolis, Indiana, United States - Full Time
Skills Needed
Customer Support, Data Entry, Communication, Organization, Detail Oriented, English Proficiency
Specialization
No prior support experience is required for this entry-level position, but applicants must possess strong written English skills and be comfortable using web-based tools. Candidates must also be organized, detail-oriented, and maintain a reliable internet connection while residing in the U.S.
Junior Client Support (Remote) at Futura Marketing
New York, New York, United States - Full Time
Skills Needed
Client Support, Communication, Online Platforms, Detail Focused, Organized, Case Documentation
Specialization
This is an entry-level position welcoming candidates with no prior experience, requiring clear written communication skills and comfort using online platforms. Applicants must be detail-focused, organized, and located within the United States.
Junior Client Support (Remote) at Futura Marketing
Washington, District of Columbia, United States - Full Time
Skills Needed
Client Support, Product Inquiries, Order Processing, Shipping Updates, Case Documentation, Internal Coordination, Written Communication, Online Platforms Usage, Detail Oriented, Organized
Specialization
This is an entry-level position welcoming candidates with clear written communication skills and comfort using online platforms, requiring attention to detail and organization.
Junior Client Support (Remote) at Futura Marketing
Philadelphia, Pennsylvania, United States - Full Time
Skills Needed
Client Support, Communication, Online Platforms, Detail Focused, Organized
Specialization
This is an entry-level position welcoming candidates with no prior experience, requiring clear written communication skills and comfort using online platforms. Applicants must be detail-focused, organized, and located within the United States.
Junior Client Support (Remote) at Futura Marketing
Tampa, Florida, United States - Full Time
Skills Needed
Written Communication, Online Platforms Usage, Detail Focused, Organized, Client Support, Order Processing, Case Documentation
Specialization
This is an entry-level position welcoming candidates with no prior experience, requiring clear written communication skills and comfort using online platforms. Applicants must be detail-focused, organized, and located within the United States.
Junior Client Support (Remote) at Futura Marketing
Charlotte, North Carolina, United States - Full Time
Skills Needed
Written Communication, Online Platforms Usage, Detail Focused, Organized, Client Support, Order Processing, Case Documentation
Specialization
This is an entry-level position welcoming candidates with no prior experience, requiring clear written communication skills and comfort using online platforms. Applicants must be detail-focused, organized, and located within the United States.
Junior Client Support (Remote) at Futura Marketing
Boston, Massachusetts, United States - Full Time
Skills Needed
Written Communication, Online Platforms Usage, Detail Focused, Organized, Client Support, Order Processing, Case Documentation, Internal Coordination
Specialization
This is an entry-level position welcoming candidates with no prior experience, requiring clear written communication skills and comfort using online platforms. Applicants must be detail-focused, organized, and located within the United States.
Junior Client Support (Remote) at Futura Marketing
Orlando, Florida, United States - Full Time
Skills Needed
Written Communication, Online Platforms Usage, Detail Focused, Organized, Client Support, Case Documentation
Specialization
This is an entry-level position welcoming candidates with no prior experience, requiring clear written communication skills and comfort using online platforms. Applicants must be detail-focused, organized, and located within the United States.
Junior Client Support (Remote) at Futura Marketing
Miami, Florida, United States - Full Time
Skills Needed
Client Support, Product Inquiries, Order Processing, Shipping Timelines, Case Documentation, Internal Coordination, Written Communication, Online Platforms, Detail Focused, Organized
Specialization
This is an entry-level position welcoming candidates without prior experience, requiring clear written communication skills and comfort using online platforms. Applicants must be detail-focused, organized, and located within the United States.
Junior Client Support (Remote) at Futura Marketing
Rochester, New York, United States - Full Time
Skills Needed
Written Communication, Online Platforms Usage, Detail Focused, Organized, Client Support, Order Processing, Case Documentation
Specialization
This is an entry-level position welcoming candidates with no prior experience, requiring clear written communication skills and comfort using online platforms. Applicants must be detail-focused, organized, and located within the United States.