remote type
Hybrid
locations
Dortmund - Germany
time type
Full time
posted on
Posted Today
job requisition id
JR10323
About Planet:
Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.
We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.
Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.
Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.
Role overview:
The KAM is responsible for a Portfolio of International Accounts in the retail industry to manage and to grow their business with Planet.

What you will do:

• Maintain high-standard relationship with the customers at all levels and in all departments.
• Identify upsell and cross-sell opportunities, and a timeline for achieving goals
• Account Plan creation: the KAM will create individualized account plans for each customer.
• Customer performance tracking: the KAM will monitor relevant data sources to track customer performance.
• Delivery of Quarterly Business Reviews (QBRs): the KAM should review performance with customers on a quarterly basis.
• Ramp up of new accounts/products/services: the KAM is expected to track realized revenue/volumes against forecasted revenues and maximize actuals based on effective ramp up.
• Renewal of existing accounts: the KAM is responsible for the coordination and negotiation of renewed accounts, contracts and amendments.
• Customer information administration: the KAM should endeavor to maintain all customer information updated in Salesforce and other relevant data repositories, including but not limited to storing of latest versions of customer contracts.
• Coordination of major incident resolution: the KAM should take ultimate accountability for their customers, so when a major incident occurs, they should coordinate with internal and external stakeholders to ensure that normal service resumes as rapidly as possible.

Who you are:

• 5+ years’ experience in key account management or customer success roles, ideally within payments, tax free or retail companies.
• Proven track record managing large enterprise or strategic accounts.
• Deep understanding of retail and payment/tax free landscape.
• Exceptional communication and negotiation skills in German and English.
• Ability to handle high-pressure customer situations with poise and professionalism.
• Experience with CRM systems (e.g., Salesforce) and account planning tools.
• Willingness to travel across the CEE region as needed (approx. 20–30%).
• Fluent German, English and French Speaker

Why Planet:
Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need.
Come and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now.
About US
Company Background
Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners.
Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first.
With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.

• Maintain high-standard relationship with the customers at all levels and in all departments.
• Identify upsell and cross-sell opportunities, and a timeline for achieving goals
• Account Plan creation: the KAM will create individualized account plans for each customer.
• Customer performance tracking: the KAM will monitor relevant data sources to track customer performance.
• Delivery of Quarterly Business Reviews (QBRs): the KAM should review performance with customers on a quarterly basis.
• Ramp up of new accounts/products/services: the KAM is expected to track realized revenue/volumes against forecasted revenues and maximize actuals based on effective ramp up.
• Renewal of existing accounts: the KAM is responsible for the coordination and negotiation of renewed accounts, contracts and amendments.
• Customer information administration: the KAM should endeavor to maintain all customer information updated in Salesforce and other relevant data repositories, including but not limited to storing of latest versions of customer contracts.
• Coordination of major incident resolution: the KAM should take ultimate accountability for their customers, so when a major incident occurs, they should coordinate with internal and external stakeholders to ensure that normal service resumes as rapidly as possible