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Bilingual Operations Specialist at Royal Bank of Canada
Toronto, Ontario, Canada - Full Time
Skills Needed
Bilingualism, Communication Skills, Analytical Skills, Multi Tasking, Client Service, Technical Savvy, Problem Resolution, Adaptability
Specialization
Bilingualism in English and French is required, along with the ability to handle high call volumes and deliver superior client service. Technical savvy and the ability to learn new systems are also essential.
Senior Infrastructure Resiliency Engineer at Royal Bank of Canada
Toronto, Ontario, Canada - Full Time
Skills Needed
Adaptability, Critical Thinking, Decision Making, Detail Oriented, Industry Knowledge, Information Technology Systems Support, Information Technology Operations, Information Technology Trends, It Disaster Recovery, It Infrastructure Architecture, Risk Management, Technology Platforms, Time Management
Specialization
Senior operational experience with Windows or Linux is required, along with a good understanding of IT infrastructure. Experience with resiliency design and disaster recovery is also essential.
Experience Required
Minimum 5 year(s)
Solution Architect - GFT at Royal Bank of Canada
Toronto, Ontario, Canada - Full Time
Skills Needed
Applications Architecture, Architectural Modeling, Critical Thinking, Enterprise It Architecture, Information Technology Consulting, Multi Level Communication, Platform Architecture, Software Product Design, System Applications, Transitional Architecture
Specialization
Candidates must have a degree in a relevant field and strong experience in IT development and architecture, particularly with large data projects. Knowledge of various enterprise technologies and effective communication skills with stakeholders are essential.
Experience Required
Minimum 5 year(s)
Receptionist at Royal Bank of Canada
Rosser, Manitoba, Canada - Full Time
Skills Needed
Attention To Detail, Time Management, Written Communication, Verbal Communication, Microsoft Office, Team Player, Flexibility, Resourcefulness
Specialization
Candidates must have meticulous attention to detail, excellent time management skills, and strong communication abilities. Experience in the securities industry and knowledge of RBC systems are advantageous but not required.
Senior Manager, Operational Risk Reporting and Methodologies at Royal Bank of Canada
Toronto, Ontario, Canada - Full Time
Skills Needed
Communication, Fraud Risk Management, Long Term Planning, Operational Risks, Risk Control, Risk Management, Waterfall Model
Specialization
Minimum 8 years of experience in operational risk management is required, along with strong leadership and communication skills. Experience with relevant tools and methodologies is also essential.
Experience Required
Minimum 10 year(s)
Insurance Advisor, Home and Auto - Advice Centre (Bilingual) at Royal Bank of Canada
Beaconsfield, Quebec, Canada - Full Time
Skills Needed
Adaptability, Advice Based Solutions, Client Discovery, Communication, Critical Thinking, Curiosity, Customer Service, Digital Literacy
Specialization
Must be willing and able to obtain the necessary insurance certifications and licenses. Bilingualism in English and French is required, along with exceptional customer service skills.
Director, CCAR Models at Royal Bank of Canada
Toronto, Ontario, Canada - Full Time
Skills Needed
Business Analytics, Derivatives, Effectiveness Measurement, Investment Banking Analysis, Long Term Planning, Market Analysis, Market Risk, Results Oriented, Risk Management
Specialization
Candidates must have broad knowledge of traded products and an understanding of regulatory requirements for CCAR stress testing. Strong analytical skills, programming proficiency, and experience managing a team are essential.
Experience Required
Minimum 5 year(s)
Associate at Royal Bank of Canada
Ottawa, Ontario, Canada - Full Time
Skills Needed
Account Management, Customer Success, Decision Making, Financial Regulation, Group Problem Solving, Interpersonal Relationships, Investment Risk Management
Specialization
Candidates must have the Canadian Securities Course and Conduct and Practices Handbook Course, along with strong Microsoft Office skills. Exceptional communication skills and a demonstrated ability to provide client service are essential.
Senior Manager, Data & AI Strategy at Royal Bank of Canada
Mississauga, Ontario, Canada - Full Time
Skills Needed
Adaptability, Communication, Decision Making, Detail Oriented, Group Problem Solving, Personal Initiative, Product Services, Service Request Management
Specialization
Candidates must have 7+ years of experience in strategy consulting or business strategy roles, with at least 3 years in the insurance industry. A bachelor's degree in a relevant field is required, with an MBA or advanced degree preferred.
Experience Required
Minimum 10 year(s)
Tim Hortons Team Lead - St.Joseph's Health Care (Charlton Campus) at Compass Group Canada
Hamilton, ON, Canada - Full Time
Skills Needed
Delegation, Conflict Management, Interpersonal Skills, Communication Skills
Specialization
Food handling certificate
Qualification
Trade Certificate
Director, Solution Architecture - GFT at Royal Bank of Canada
Toronto, Ontario, Canada - Full Time
Skills Needed
Applications Architecture, Critical Thinking, Data Architecture, Decision Making, Enterprise It Architecture, Information Technology Consulting, It Architecture, Multi Level Communication, Service Oriented Architecture, Target Architecture
Specialization
Candidates must have real-world experience in building generative AI solutions, preferably in the financial industry, along with 8+ years of experience in Solution Architecture. Strong leadership, problem-solving, and communication skills are essential, along with comprehensive knowledge of various technologies and compliance regulations.
Experience Required
Minimum 10 year(s)
Banking Advisor at Royal Bank of Canada
Saint-Sauveur, Quebec, Canada - Full Time
Skills Needed
Advice Based Solutions, Client Centricity, Client Discovery, Communication, Critical Thinking, Curiosity, Data Analysis, Digital Literacy
Specialization
Candidates must have Mutual Funds accreditation or be willing to obtain it, along with a passion for client service in a sales environment. Strong problem-solving skills and digital literacy are essential, and bilingualism in English and French is required.
Banking Advisor at Royal Bank of Canada
Weyburn, Saskatchewan, Canada - Full Time
Skills Needed
Advice Based Solutions, Client Centricity, Client Discovery, Communication, Critical Thinking, Curiosity, Data Analysis, Digital Literacy
Specialization
Candidates must have Mutual Funds accreditation or be willing to obtain it, along with a passion for client service and success in a sales environment. Strong problem-solving skills and digital literacy are essential.
Manager, Compliance Advisory, Global Markets at Royal Bank of Canada
Toronto, Ontario, Canada - Full Time
Skills Needed
Compliance Monitoring, Regulatory Compliance, Risk Assessment, Regulatory Inquiries, Policy Development, Communication Skills, Attention To Detail, Adaptability, Relationship Management
Specialization
Candidates should have a bachelor's degree in Finance, Business Administration, or a related field, along with 3-5 years of experience in compliance roles within Capital Markets. Strong communication skills and attention to detail are essential.
Experience Required
Minimum 2 year(s)
Manager, Personal Banking Platform Financial Control at Royal Bank of Canada
Toronto, Ontario, Canada - Full Time
Skills Needed
Accounting, Communication, Detail Oriented, Financial Reporting, Analysis, Organizational Skills, Time Management, Work Under Pressure, Critical Thinking
Specialization
Candidates must have an accounting designation (CPA, CGA, CMA) with at least 3 years of post-qualification experience in an accounting or finance role. Strong organizational skills, attention to detail, and excellent communication skills are essential for success in this position.
Experience Required
Minimum 2 year(s)
Investment & Retirement Planner - Bilingual (Bengali/Mandarin) at Royal Bank of Canada
Toronto, Ontario, Canada - Full Time
Skills Needed
Financial Planning, Networking, Client Acquisition, Partner Relationships, Digital Savviness, Bengali, Mandarin, Tamil
Specialization
Candidates must have a Financial Planning Designation and a Mutual Funds License, along with a minimum of 2 years of experience in financial planning. Proven networking skills and proficiency in Bengali, Mandarin, or Tamil are also required.
Experience Required
Minimum 2 year(s)
Vice President - GIB (Power, Utilities and Infrastructure) at Royal Bank of Canada
Toronto, Ontario, Canada - Full Time
Skills Needed
Investment Banking, Financial Modeling, M&A, Transaction Structuring, Market Research, Regulatory Monitoring, Capital Structure, Client Interaction, Team Leadership, Analytical Skills, Communication Skills, Problem Solving, Flexibility, Mentoring, Collaboration, Industry Knowledge
Specialization
Candidates should have 5-7 years of experience in investment banking or related fields, along with a university degree in Finance, Accounting, or Engineering. Strong analytical, communication, and leadership skills are essential, along with a desire to learn and work in a team-oriented environment.
Experience Required
Minimum 5 year(s)
Senior Manager, Technology Governance at Royal Bank of Canada
Toronto, Ontario, Canada - Full Time
Skills Needed
Adaptability, Creative Visioning, Critical Thinking, Decision Making, Detail Oriented, Industry Knowledge, Information Technology Infrastructure Library (Itil), Strategic Thinking, Systems Software, Time Management
Specialization
A Bachelor’s Degree or equivalent experience is required, along with experience in the financial services industry and a strong understanding of technology risk and compliance. Candidates should have demonstrated success in managing large-scale remediation programs and possess strong analytical and communication skills.
Experience Required
Minimum 5 year(s)
Lead Data Modeler at Royal Bank of Canada
Mississauga, Ontario, Canada - Full Time
Skills Needed
Data Modeling, Snowflake, Sql, Data Warehousing, Data Engineering, Problem Solving, Communication, Technical Leadership, Data Integration, Documentation, Quality Assurance, Medallion Architecture, Data Management, Cloud Computing, Etl Processing, Big Data Management
Specialization
Candidates must have a strong understanding of business operations and at least 5 years of experience in data management, particularly with Snowflake. Proficiency in SQL and data modeling tools, along with excellent communication skills, are essential for success in this role.
Experience Required
Minimum 5 year(s)
Banking Advisor at Royal Bank of Canada
Vancouver, British Columbia, Canada - Full Time
Skills Needed
Advice Based Solutions, Client Centricity, Client Discovery, Communication, Critical Thinking, Curiosity, Data Analysis, Digital Literacy
Specialization
Candidates must have Mutual Funds accreditation and a passion for client service in a sales environment. Strong problem-solving skills and digital literacy are essential.
Bilingual Operations Specialist at Royal Bank of Canada
Toronto, Ontario, Canada -
Full Time

Start Date

Immediate

Expiry Date

28 Feb, 26

Salary

0.0

Posted On

30 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Bilingualism, Communication Skills, Analytical Skills, Multi-tasking, Client Service, Technical Savvy, Problem Resolution, Adaptability

Industry

Financial Services

Description
Job Description What is the role? As an Operations Specialist within the CARDs EAC Team your primary responsibility is providing professional, attentive, and accurate information on credit card policies and procedures to internal service partners over the phone. In addition to your phone role, you will also be expected to perform non phone fulfillment activities as we support our various partners in meeting Service Level Agreements. This is a full time and shift oriented role offering flexible work arrangements on a National Team. If you have strong communication skills, are inquisitive and looking for a fast-paced team environment, we want to hear from you! What will you do? Deliver accurate information and guidance related to Credit Card products/procedures/policies at first point of contact Utilize all available resources to deliver accurate and efficient problem resolution Demonstrate strong analytical skills coupled with an innate ability to multi-task Fulfill a variety of credit card-related client requests in a timely and accurate manner (through CART and other channels) What do you need to succeed? Must-have Bilingualism (English and French) required, as you will regularly do business with RBC partners and/or employees across Canada with English and French speaking needs. Ability to confidently take on high call volumes, while prioritizing and multi-tasking with a commitment to delivering superior client service Ability to adapt and learn new skills Technically Savvy i.e. troubleshooting, ability to learn new systems/applications Demonstrate ability to effectively interact with partners, while delivering an exceptional customer experience Available to work shifts within the business hours of 7am-12am EST Monday to Friday, Saturday 9am-9pm EST and Sunday 11am-9pm EST Nice-to-have Knowledge of RBC Visa/MasterCard products and systems (i.e. CCSA, TS2, ERNEX, Sales Platform, IRIS, Originate, etc.) Previous call centre experience and/or processing centre experience Previous experience in fast-paced Enhanced Performance Management environment What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, achieving success that is mutual. Ability to make a difference and lasting impact Work with a great and supportive team Flex shift which includes compensation for evening and weekend shifts Job Skills Additional Job Details Address: 1 PLACE VILLE MARIE:MONTRÉAL City: Montréal Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: PERSONAL & COMMERCIAL BANKING Job Type: Regular Pay Type: Salaried Posted Date: 2025-11-03 Application Deadline: 2025-12-13 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
Responsibilities
Provide accurate information on credit card policies and procedures to internal service partners over the phone. Fulfill various credit card-related client requests in a timely and accurate manner.
Bilingual Operations Specialist at Royal Bank of Canada
Toronto, Ontario, Canada - Full Time
Skills Needed
Bilingualism, Communication Skills, Analytical Skills, Multi Tasking, Client Service, Technical Savvy, Problem Resolution, Adaptability
Specialization
Bilingualism in English and French is required, along with the ability to handle high call volumes and deliver superior client service. Technical savvy and the ability to learn new systems are also essential.
Senior Infrastructure Resiliency Engineer at Royal Bank of Canada
Toronto, Ontario, Canada - Full Time
Skills Needed
Adaptability, Critical Thinking, Decision Making, Detail Oriented, Industry Knowledge, Information Technology Systems Support, Information Technology Operations, Information Technology Trends, It Disaster Recovery, It Infrastructure Architecture, Risk Management, Technology Platforms, Time Management
Specialization
Senior operational experience with Windows or Linux is required, along with a good understanding of IT infrastructure. Experience with resiliency design and disaster recovery is also essential.
Experience Required
Minimum 5 year(s)
Solution Architect - GFT at Royal Bank of Canada
Toronto, Ontario, Canada - Full Time
Skills Needed
Applications Architecture, Architectural Modeling, Critical Thinking, Enterprise It Architecture, Information Technology Consulting, Multi Level Communication, Platform Architecture, Software Product Design, System Applications, Transitional Architecture
Specialization
Candidates must have a degree in a relevant field and strong experience in IT development and architecture, particularly with large data projects. Knowledge of various enterprise technologies and effective communication skills with stakeholders are essential.
Experience Required
Minimum 5 year(s)
Receptionist at Royal Bank of Canada
Rosser, Manitoba, Canada - Full Time
Skills Needed
Attention To Detail, Time Management, Written Communication, Verbal Communication, Microsoft Office, Team Player, Flexibility, Resourcefulness
Specialization
Candidates must have meticulous attention to detail, excellent time management skills, and strong communication abilities. Experience in the securities industry and knowledge of RBC systems are advantageous but not required.
Senior Manager, Operational Risk Reporting and Methodologies at Royal Bank of Canada
Toronto, Ontario, Canada - Full Time
Skills Needed
Communication, Fraud Risk Management, Long Term Planning, Operational Risks, Risk Control, Risk Management, Waterfall Model
Specialization
Minimum 8 years of experience in operational risk management is required, along with strong leadership and communication skills. Experience with relevant tools and methodologies is also essential.
Experience Required
Minimum 10 year(s)
Insurance Advisor, Home and Auto - Advice Centre (Bilingual) at Royal Bank of Canada
Beaconsfield, Quebec, Canada - Full Time
Skills Needed
Adaptability, Advice Based Solutions, Client Discovery, Communication, Critical Thinking, Curiosity, Customer Service, Digital Literacy
Specialization
Must be willing and able to obtain the necessary insurance certifications and licenses. Bilingualism in English and French is required, along with exceptional customer service skills.
Director, CCAR Models at Royal Bank of Canada
Toronto, Ontario, Canada - Full Time
Skills Needed
Business Analytics, Derivatives, Effectiveness Measurement, Investment Banking Analysis, Long Term Planning, Market Analysis, Market Risk, Results Oriented, Risk Management
Specialization
Candidates must have broad knowledge of traded products and an understanding of regulatory requirements for CCAR stress testing. Strong analytical skills, programming proficiency, and experience managing a team are essential.
Experience Required
Minimum 5 year(s)
Associate at Royal Bank of Canada
Ottawa, Ontario, Canada - Full Time
Skills Needed
Account Management, Customer Success, Decision Making, Financial Regulation, Group Problem Solving, Interpersonal Relationships, Investment Risk Management
Specialization
Candidates must have the Canadian Securities Course and Conduct and Practices Handbook Course, along with strong Microsoft Office skills. Exceptional communication skills and a demonstrated ability to provide client service are essential.
Senior Manager, Data & AI Strategy at Royal Bank of Canada
Mississauga, Ontario, Canada - Full Time
Skills Needed
Adaptability, Communication, Decision Making, Detail Oriented, Group Problem Solving, Personal Initiative, Product Services, Service Request Management
Specialization
Candidates must have 7+ years of experience in strategy consulting or business strategy roles, with at least 3 years in the insurance industry. A bachelor's degree in a relevant field is required, with an MBA or advanced degree preferred.
Experience Required
Minimum 10 year(s)
Tim Hortons Team Lead - St.Joseph's Health Care (Charlton Campus) at Compass Group Canada
Hamilton, ON, Canada - Full Time
Skills Needed
Delegation, Conflict Management, Interpersonal Skills, Communication Skills
Specialization
Food handling certificate
Qualification
Trade Certificate
Director, Solution Architecture - GFT at Royal Bank of Canada
Toronto, Ontario, Canada - Full Time
Skills Needed
Applications Architecture, Critical Thinking, Data Architecture, Decision Making, Enterprise It Architecture, Information Technology Consulting, It Architecture, Multi Level Communication, Service Oriented Architecture, Target Architecture
Specialization
Candidates must have real-world experience in building generative AI solutions, preferably in the financial industry, along with 8+ years of experience in Solution Architecture. Strong leadership, problem-solving, and communication skills are essential, along with comprehensive knowledge of various technologies and compliance regulations.
Experience Required
Minimum 10 year(s)
Banking Advisor at Royal Bank of Canada
Saint-Sauveur, Quebec, Canada - Full Time
Skills Needed
Advice Based Solutions, Client Centricity, Client Discovery, Communication, Critical Thinking, Curiosity, Data Analysis, Digital Literacy
Specialization
Candidates must have Mutual Funds accreditation or be willing to obtain it, along with a passion for client service in a sales environment. Strong problem-solving skills and digital literacy are essential, and bilingualism in English and French is required.
Banking Advisor at Royal Bank of Canada
Weyburn, Saskatchewan, Canada - Full Time
Skills Needed
Advice Based Solutions, Client Centricity, Client Discovery, Communication, Critical Thinking, Curiosity, Data Analysis, Digital Literacy
Specialization
Candidates must have Mutual Funds accreditation or be willing to obtain it, along with a passion for client service and success in a sales environment. Strong problem-solving skills and digital literacy are essential.
Manager, Compliance Advisory, Global Markets at Royal Bank of Canada
Toronto, Ontario, Canada - Full Time
Skills Needed
Compliance Monitoring, Regulatory Compliance, Risk Assessment, Regulatory Inquiries, Policy Development, Communication Skills, Attention To Detail, Adaptability, Relationship Management
Specialization
Candidates should have a bachelor's degree in Finance, Business Administration, or a related field, along with 3-5 years of experience in compliance roles within Capital Markets. Strong communication skills and attention to detail are essential.
Experience Required
Minimum 2 year(s)
Manager, Personal Banking Platform Financial Control at Royal Bank of Canada
Toronto, Ontario, Canada - Full Time
Skills Needed
Accounting, Communication, Detail Oriented, Financial Reporting, Analysis, Organizational Skills, Time Management, Work Under Pressure, Critical Thinking
Specialization
Candidates must have an accounting designation (CPA, CGA, CMA) with at least 3 years of post-qualification experience in an accounting or finance role. Strong organizational skills, attention to detail, and excellent communication skills are essential for success in this position.
Experience Required
Minimum 2 year(s)
Investment & Retirement Planner - Bilingual (Bengali/Mandarin) at Royal Bank of Canada
Toronto, Ontario, Canada - Full Time
Skills Needed
Financial Planning, Networking, Client Acquisition, Partner Relationships, Digital Savviness, Bengali, Mandarin, Tamil
Specialization
Candidates must have a Financial Planning Designation and a Mutual Funds License, along with a minimum of 2 years of experience in financial planning. Proven networking skills and proficiency in Bengali, Mandarin, or Tamil are also required.
Experience Required
Minimum 2 year(s)
Vice President - GIB (Power, Utilities and Infrastructure) at Royal Bank of Canada
Toronto, Ontario, Canada - Full Time
Skills Needed
Investment Banking, Financial Modeling, M&A, Transaction Structuring, Market Research, Regulatory Monitoring, Capital Structure, Client Interaction, Team Leadership, Analytical Skills, Communication Skills, Problem Solving, Flexibility, Mentoring, Collaboration, Industry Knowledge
Specialization
Candidates should have 5-7 years of experience in investment banking or related fields, along with a university degree in Finance, Accounting, or Engineering. Strong analytical, communication, and leadership skills are essential, along with a desire to learn and work in a team-oriented environment.
Experience Required
Minimum 5 year(s)
Senior Manager, Technology Governance at Royal Bank of Canada
Toronto, Ontario, Canada - Full Time
Skills Needed
Adaptability, Creative Visioning, Critical Thinking, Decision Making, Detail Oriented, Industry Knowledge, Information Technology Infrastructure Library (Itil), Strategic Thinking, Systems Software, Time Management
Specialization
A Bachelor’s Degree or equivalent experience is required, along with experience in the financial services industry and a strong understanding of technology risk and compliance. Candidates should have demonstrated success in managing large-scale remediation programs and possess strong analytical and communication skills.
Experience Required
Minimum 5 year(s)
Lead Data Modeler at Royal Bank of Canada
Mississauga, Ontario, Canada - Full Time
Skills Needed
Data Modeling, Snowflake, Sql, Data Warehousing, Data Engineering, Problem Solving, Communication, Technical Leadership, Data Integration, Documentation, Quality Assurance, Medallion Architecture, Data Management, Cloud Computing, Etl Processing, Big Data Management
Specialization
Candidates must have a strong understanding of business operations and at least 5 years of experience in data management, particularly with Snowflake. Proficiency in SQL and data modeling tools, along with excellent communication skills, are essential for success in this role.
Experience Required
Minimum 5 year(s)
Banking Advisor at Royal Bank of Canada
Vancouver, British Columbia, Canada - Full Time
Skills Needed
Advice Based Solutions, Client Centricity, Client Discovery, Communication, Critical Thinking, Curiosity, Data Analysis, Digital Literacy
Specialization
Candidates must have Mutual Funds accreditation and a passion for client service in a sales environment. Strong problem-solving skills and digital literacy are essential.