Job Title: Food & Beverage - Guest Service Manager
Winchester Royal Hotel is the best premium independently owned hotel in Winchester with a heart of Hampshire .
We pride ourselves on delivering exceptional guest experiences in a setting steeped in history and charm.
We’re looking for a Food & Beverage - Guest Service Manager who is passionate about hospitality, thrives on delivering outstanding service, and is ready to lead from the front.
About the Role:
As Food & Beverage - Guest Service Manager, you’ll play a pivotal role in overseeing the daily operations of our food and beverage outlets, ensuring every guest leaves with a memorable experience.
You’ll be actively involved in service, you’ll inspire the team to consistently exceed expectations, lead by example on the floor, and bring energy, organisation, and attention to detail to every shift.

Key Responsibilities:

• Lead and support the food and beverage team during service, ensuring the highest standards of hospitality.
• Making operational decisions and supporting all departments across the hotel when required.
• Drive guest satisfaction by maintaining an engaging and welcoming atmosphere.
• Assist in training, motivating, and developing the team to consistently deliver top-tier service.
• Contribute to the effective management of departmental spends, such as food & beverage costs, Payroll and suppliers
• Ensure compliance with health, safety, and hygiene standards.
• Collaborate with the Head of Departments to improve service efficiency and customer experience.

What We’re Looking For:

• A proven track record in food and beverage leadership within a hotel or similar hospitality environment.
• A natural leader who leads from the front and can inspire a team.
• A hands-on approach with a focus on service excellence.
• Strong communication, organisation, and decision-making skills.
• A genuine passion for people and creating unforgettable guest experiences.
• Flexibility to work a variety of shifts, including evenings and weekends

Why Join Us:

• Be part of a respected and well-established hotel in the heart of Winchester.
• Opportunity to develop your career in a supportive and dynamic environment.
• Competitive salary and benefits package.
• Work within a team that values professionalism, service, and teamwork.

We are Kind - We are caring - We are Proud - We are Community Focussed
Job Types: Full-time, Permanent
Pay: £30,000.00 per year

Benefits:

• Company events
• Discounted or free food
• Employee discount
• Free parking
• On-site parking

Schedule:

• Day shift
• Night shift
• Weekend availability

Experience:

• Hospitality: 2 years (preferred)

Work Location: In person
Reference ID: WRHF&BGS

• Lead and support the food and beverage team during service, ensuring the highest standards of hospitality.
• Making operational decisions and supporting all departments across the hotel when required.
• Drive guest satisfaction by maintaining an engaging and welcoming atmosphere.
• Assist in training, motivating, and developing the team to consistently deliver top-tier service.
• Contribute to the effective management of departmental spends, such as food & beverage costs, Payroll and suppliers
• Ensure compliance with health, safety, and hygiene standards.
• Collaborate with the Head of Departments to improve service efficiency and customer experience