WHAT YOU’LL DO:

• To review admissions and outpatients lists and plan workload accordingly
• To explain and translate medical terminology and procedures, including consent forms
• To provide accurate and objective translation of messages, discussions and conversations between patient and hospital/medical personnel without subjective interpretation or summarization in order to facilitate complete understanding between parties
• Provide support and advice to immediate family members and ensure full communication of information regarding patient treatment and recovery
• Seek assistance from and communicate with hospital/medical personnel to ensure effective cross-flow of information regarding the administration and progress of prescribed treatments
• To develop a professional and sensitive relationship with the patient using tact and diplomacy to ensure the hospital is effectively meeting the needs/expectations of the patient and maximising customer satisfaction.
• To provide a sensitive and caring liaison point for the patient to discuss specific needs or concerns
• To advise and explain to hospital/medical personnel relevant cultural and religious beliefs which may affect health outcomes or create cross cultural conflict. To provide cultural awareness training to groups of staff as required
• To assist in dealing with complaints or concerns ensuring they are directed to the appropriate manager for resolution.
• To work with the International Relations Manager to develop the service provided to international patients throughout the hospital.
• To assist patients and their families to access other services outside the hospital e.g. accommodation, hairdressers, local mosques
• To orientate the patient and their family to the local area and other key areas in London.
• Written translation duties