Tarrytown, New York, United States

Staff Full-time

$26 to $32.50
Join Mercy University’s Dynamic IT Team as a CRM Administrator!
Mercy University, a leading institution of higher education, is seeking a talented and passionate CRM Administrator to join our Information Technology team. This exciting opportunity is based at our beautiful campus in Tarrytown, where you’ll play a pivotal role in managing our customer relationship management (CRM) system.
As a CRM Administrator, you’ll be responsible for ensuring the smooth operation and maintenance of our CRM platform, which is essential for streamlining our interactions with students, faculty, and stakeholders. Your expertise will be instrumental in optimizing our data management processes, ensuring data integrity, and providing training and support to users across various departments.
Key Responsibilities:
1. Oversee the configuration, customization, and maintenance of the CRM system to align with the university’s evolving needs.
2. Collaborate with cross-functional teams to gather requirements, analyze data, and implement solutions that enhance user experience and operational efficiency.
3. Develop and deliver comprehensive training programs to ensure seamless adoption and effective utilization of the CRM platform.
4. Monitor system performance, troubleshoot issues, and implement best practices to optimize data quality and system availability.
5. Leverage data analytics and reporting capabilities to provide valuable insights and drive data-driven decision-making.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field
• Minimum of 3 years of experience as a CRM Administrator or a similar role
• Strong understanding of CRM platforms, data management, and integration processes
• Excellent analytical and problem-solving skills
• Proficiency in SQL, scripting languages, and reporting tools
• Excellent communication and interpersonal skills
• Ability to work collaboratively in a team environment

Join our dynamic IT team at Mercy University and contribute to an environment that fosters innovation, continuous learning, and professional growth. We offer a competitive compensation package, inclusive benefits, and opportunities for career advancement within a supportive and collaborative community.
If you’re passionate about leveraging technology to enhance institutional operations and student experiences, we encourage you to apply for this exciting role. Submit your resume and cover letter to careers@mercyuniversity.edu, and be part of our mission to transform lives through education.
About Mercy
Mercy University is a dynamic, independent, coeducational New York City area university that offers more than 100 undergraduate and graduate degree and certificate programs in six schools: Business, Education, Health and Natural Sciences, Liberal Arts, Nursing, and Social and Behavioral Sciences.
Mercy is the region’s largest private, nonprofit, Minority-Serving Institution, proud to serve a student body that is highly diverse. As a federally designated Hispanic Serving Institution (HSI), Mercy University, has been ranked nationally among top colleges in the country for Hispanics by the Hispanic Association of Colleges and Universities (HACU) and by Excelencia in Education, earning their prestigious Seal of Excelencia for intentionally serving Latino students.
Mercy University was further recognized by HACU as a national leader in awarding bachelor’s degrees to Hispanics in several disciplines, including Psychology, Sociology, and Business. Westchester Magazine has also named Mercy the Best College in Westchester County in 2019, 2020, and 2022.
Mercy is committed to offering an inclusive learning environment to help a diverse student body set a course for their future. To support its student body, Mercy has been awarded a number of federal grants which enable us to better develop and deliver education to our students.
Mercy’s student body reflects the rich diversity of the New York metropolitan area. Enrollment, including full-time and part-time undergraduates and graduates, is approximately 8,800. Mercy students learn on campuses in Dobbs Ferry, the Bronx, and Manhattan as well as online.
At Mercy University we strive to provide employees and their families with a comprehensive and valuable benefits package. We offer high-quality health care plans, retirement benefits, tuition discounts, flexible spending, and much more.
Our Mission:
Mercy University is committed to providing motivated students the opportunity to transform their lives through higher education by offering liberal arts and professional programs in personalized and high-quality learning environments, thus preparing students to embark on rewarding careers, to continue learning throughout their lives and to act ethically and responsibly in a changing world.
Benefits Eligible:
Mercy University strives to provide employees and their families with a comprehensive and valuable benefits package. We offer high-quality health care plans, retirement benefits, tuition discounts, flexible spending, and much more.
EEO Statement
Mercy University is an equal opportunity employer. Mercy University actively engages in recruiting a diverse workforce and student body that includes members of historically underrepresented groups and strives to build and sustain a welcoming and supportive campus community. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ethnicity, creed, religion, marital status, sex, sexual orientation, gender, gender identity, pregnancy, height, weight, genetic information, disability, or protected veteran status.
As part of this commitment, Mercy University will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact The Office of Human Resources at (914) 674-7839, Option 6 or via email at HR@mercy.edu.
The posted salary range for this position is based on several legitimate, non-discriminatory factors set by the organization. Mercy is committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, or local pay equity laws.
Campus Safety
Mercy University is committed to providing a safe and welcoming environment for all.

Please refer the Job description for details