Client Care Manager : The BAM Group - Royal LePage Prime Real Estate
Location: Winnipeg, MB
Website: www.winnipeg-listings.com
Are you an organized, client-focused professional looking for an exciting opportunity in the real estate industry?
The BAM Group, a Top 1% real estate estate team in Canada, is hiring a Client Care Manager to oversee client support, operations, and team coordination.
As part of Royal LePage Prime Real Estate, Manitoba’s #1 brokerage, we’ve built a reputation for providing exceptional client experiences while maintaining a fun, collaborative, and high-performing team culture.

PREFERRED SKILLS AND EXPERIENCE

• Previous experience in the real estate industry or supporting a real estate team
• Proficient with Apple/Mac systems and CRM platforms
• Strong organizational skills and attention to detail
• Excellent communication and client service skills
• Ability to multi-task and thrive in a fast-paced, deadline-driven environment
• Experience with bookkeeping, accounting, or marketing tools (an asset)
• Comfortable with Microsoft Excel and Google Sheets

REQUIREMENTS

• Valid driver’s license and reliable vehicle during business hours
• Diploma or degree in Business Administration or a related field (preferred)
• Previous experience in administration, client coordination, or customer service management (real estate admin experience preferred)

WHY YOU’LL LOVE THIS ROLE

• Competitive pay based on experience + quarterly bonus structure and monthly fuel allowance
• Flexible hours and casual dress environment
• Fun and collaborative team culture — think weekly meetings, team lunches, and client events
• Opportunities for growth and professional development in a top-producing real estate team

KEY RESPONSIBILITIES

• Act as the main point of contact for clients from initial consultation through closing, ensuring a five-star experience.
• Coordinate listings — scheduling staging, photography, and ensuring properties are market-ready.
• Oversee transaction management, ensuring key dates, conditions, and client updates are tracked accurately.
• Serve as a liaison between agents, clients, lawyers, lenders, and vendors to keep every deal on track.
• Lead and support the backend operations team including a marketing coordinator and virtual assistants.
• Maintain and optimize our CRM systems, tracking client engagement and pipeline progress.
• Assist with client communications, mailers, newsletters, and database follow-ups to keep our clients connected.
• Support light staging and styling for listings to maximize appeal.
• Handle basic bookkeeping and reporting, including monthly profit/loss summaries and marketing performance data.
• Document and refine systems and processes to ensure smooth scaling as the team grows.