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Senior Voice & CCaaS Solutions Architect at Microsoft
, , United States - Full Time
Skills Needed
Ccaas, Voice Solutions, Solutions Architect, Copilot Studio, Azure, Customer Experience, Intelligent Engagement, Change Management, Technical Risk Management, Architecture, Telephony, Routing, Crm, Ivr, Unified Routing, Agent Experience
Specialization
Required qualifications include a Bachelor's Degree in a relevant field or equivalent experience, plus basic knowledge of Contact Center and Voice for omnichannel. Preferred qualifications include extensive experience in cloud technologies, specific experience with Azure Communication Services, Copilot Studio, D365 Customer Service, and relevant technical certifications.
Experience Required
Minimum 10 year(s)
Software Engineering at Microsoft
Redmond, Washington, United States - Full Time
Skills Needed
C, C++, C#, Java, Javascript, Python, React, Typescript, Fluent Ui, Cloud Computing, Identity Management, Security Systems, Data Platforms, Automation, Debugging, High Availability
Specialization
A Bachelor's Degree in Computer Science or related field is required along with 2+ years of technical engineering experience in relevant programming languages. Preferred qualifications include a Master's Degree and additional years of experience in similar roles.
Experience Required
Minimum 2 year(s)
AI Operations Engineer II at Microsoft
, , Israel - Full Time
Skills Needed
Ci/Cd Pipelines, Kubernetes, Prometheus, Grafana, Kql, Bicep, Helm, Azure Devops, Github Actions, Incident Response, Infrastructure As Code, Docker, Powershell, Bash, Python, Kusto
Specialization
Candidates need a Bachelor's Degree or equivalent experience along with a minimum of 2 years in DevOps/SRE/platform operations and 2+ years with CI/CD pipelines. Required technical experience includes hands-on work with Kubernetes, scripting proficiency, and familiarity with Azure services and IaC tools.
Experience Required
Minimum 2 year(s)
Customer Success Account Manager - Brazil (iCSU) at Microsoft
São Paulo, São Paulo, Brazil - Full Time
Skills Needed
Customer Relationship Management, Strategic Planning, Program Management, Account Management, Technical Expertise, Business Acumen, Industry Insights, Resource Orchestration, Adoption Tracking, Retention Strategy, Stakeholder Management, Delivery Leadership, Portfolio Management, Consulting, Itil, Project Management
Specialization
Candidates require a Bachelor's Degree and 4+ years of relevant experience, or a Master's Degree and 3+ years of experience in customer success, solution delivery, or consulting. Fluency in written, reading, and conversational Brazilian Portuguese and English is mandatory for this role.
Experience Required
Minimum 5 year(s)
Principal Product Manager - Microsoft Foundry (CoreAI) at Microsoft
Redmond, Washington, United States - Full Time
Skills Needed
Strategic Execution, Operating Rhythm, Cross Team Alignment, Program Leadership, Delivery Management, Decision Support, Executive Communication, Continuous Improvement, Risk Management, Technical Fluency, Data Analysis, Cloud Services, Powershell, Azure Cli, Ai Platforms, Data Lifecycle Management
Specialization
Required qualifications include a Bachelor's Degree and 8+ years in product/service/program management or software development, alongside passing specialized Microsoft security screenings. Preferred qualifications emphasize 10+ years of experience, technical fluency, and proven experience managing large, ambiguous, cross-functional programs related to data or AI platforms.
Experience Required
Minimum 10 year(s)
Principal Product Manager at Microsoft
Redmond, Washington, United States - Full Time
Skills Needed
Product Management, Agent Creation, Platform Development, Api Management, Security, Reliability, Adoption, Customer Feedback, Roadmap Prioritization, Incubation, Feasibility Validation, Design Tradeoffs, Data Readiness, Governance, Enterprise Ai Agents, Ai Platforms
Specialization
Requires a Bachelor's Degree and 8+ years in product/program management or software development, along with 5+ years in customer-facing B2B software roles like sales or consulting. Preferred qualifications include 12+ years of experience and significant experience bringing products to market and improving product metrics.
Experience Required
Minimum 5 year(s)
Senior Product Manager - Xbox Platform at Microsoft
Redmond, Washington, United States - Full Time
Skills Needed
Product Management, Cloud Gaming, Capacity Planning, Strategy, Execution, Cloud Scale, Distributed Systems, Roadmap Development, Stakeholder Engagement, Process Improvement, Automation, Kpi Definition, Technical Communication, Collaboration, Self Direction, Engineering Best Practices
Specialization
Candidates must have a Bachelor's Degree and 5+ years of experience in product/service/program management or software development, or equivalent experience. Preferred qualifications include experience engineering new platforms requiring third-party integration and a passion for large-scale distributed system engineering.
Experience Required
Minimum 5 year(s)
Software Engineer 2--M365 Foundation at Microsoft
Suzhou, Jiangsu, China - Full Time
Skills Needed
Architecture Design, Repair Systems, Fleet Optimization, Ai Powered Telemetry, Automation Frameworks, Predictive Diagnostics, Capacity Forecasting, Spare Pool Optimization, Scalability, Live Site Readiness, Distributed Systems, Cloud Infrastructure, Anomaly Detection, Predictive Analytics, Hardware Lifecycle Management, C++
Specialization
Required qualifications include a Bachelor's Degree in Computer Science or a related technical field along with at least two years of technical engineering experience coding in languages like C, C++, C#, Java, JavaScript, or Python. Preferred qualifications suggest expertise in distributed systems, cloud infrastructure, and AI/ML-driven telemetry.
Experience Required
Minimum 2 year(s)
Executive Business Administrator at Microsoft
Redmond, Washington, United States - Full Time
Skills Needed
Calendar Management, Travel Coordination, Administrative Support, Stakeholder Management, Confidentiality, Time Management, Expense Processing, Event Planning, Coaching, Mentoring, Proactivity, Organizational Skills, Communication, Initiative, Work Ethic, Attention To Detail
Specialization
Candidates must possess 5+ years of administrative or business support experience emphasizing executive scheduling, travel management, and administration, coupled with stellar people skills, strong mindfulness, and the ability to self-direct in a demanding environment. A high level of integrity is required to handle extremely sensitive information with absolute confidentiality.
Experience Required
Minimum 5 year(s)
Senior Research Scientist at Microsoft
Reston, Virginia, United States - Full Time
Skills Needed
Research Agenda Advancement, Algorithm Development, Prototype Development, Theory Development, Tool Development, Methodology Development, Data Collection, Ethics Policy Contribution, Privacy Policy Contribution, Security Guideline Incorporation, State Of The Art Research, Mentorship, Collaborative Relationships, Technology Transfer, Benchmarking, Patent Filing
Specialization
Required qualifications include a Doctorate in a relevant field, or a Master's Degree with 3+ years of related research experience, or a Bachelor's Degree with 4+ years of related research experience. Preferred qualifications suggest a Doctorate with 3+ years or a Master's with 6+ years of experience, along with experience publishing academic papers as a lead author.
Experience Required
Minimum 5 year(s)
Senior Product Manager at Microsoft
Hyderabad, Telangana, India - Full Time
Skills Needed
Product Management, Prototyping, Experimentation, Partnership, Requirements Gathering, Scenario Prioritization, Roadmap Definition, Technical Conversations, Go To Market, Functional Specifications, Analytical Skills, Strategic Orientation, Business Problem Solving, Cloud Service Delivery, Distributed Systems, Software Platforms
Specialization
Candidates must possess at least 8+ years of experience shipping enterprise/business-to-business software products, ideally with a Bachelor's degree in Computer Science or equivalent experience. Essential qualifications include strong analytical skills, strategic orientation, and proven experience partnering with engineering teams on technical design and delivery of enterprise software or cloud solutions.
Experience Required
Minimum 5 year(s)
Cloud Solution Architect - Modern Work / Copilot & Security at Microsoft
, , United States - Full Time
Skills Needed
Microsoft Copilot, Security, Identity, Modern Work, Cloud Solution Architect, Trusted Technical Advisor, Architecture Decisions, Ai Productivity, M365 Copilot, Copilot Chat, Copilot Agents, Value Realization, Azure Ad Connect, Conditional Access, Identity Governance, Microsoft Defender
Specialization
Candidates need a Bachelor's Degree in a related field plus a minimum of 4 years of experience in cloud technologies, IT consulting, or architecture, or equivalent experience. Preferred qualifications include 8+ years of relevant experience, a Master's degree, customer-facing experience, technical cloud certification, and hands-on experience with Microsoft 365 Copilot and Modern Work technologies.
Experience Required
Minimum 5 year(s)
Senior Software Engineer at Microsoft
Bengaluru, karnataka, India - Full Time
Skills Needed
Software Engineering, Ai Services, High Performance, Low Latency, High Availability, Responsible Ai, Azure Openai, Model As A Service, Azure Ml, Cognitive Services, Sdlc, C#, Golang, Python, System Architecture, Cloud Systems
Specialization
Candidates need a Bachelor's degree or equivalent experience plus 5+ years of professional software engineering experience, with strong proficiency in languages like C#, Golang, or Python. Essential qualifications include expertise in software design, scalable/reliable service architecture, and a solid understanding of cloud-based and distributed systems.
Experience Required
Minimum 5 year(s)
Software Engineer II at Microsoft
, , United States - Full Time
Skills Needed
Data Modeling, Analysis, Experimentation, Capacity Management, Efficiency, Model Building, Simulation, Automation, Data Mining, Anomaly Detection, Machine Learning, C, C++, C#, Java, Python
Specialization
Required qualifications include a Bachelor's Degree in Computer Science or a related technical field plus 2+ years of technical engineering experience coding in languages like C, C++, C#, Java, JavaScript, or Python. Preferred qualifications suggest a Master's degree or more extensive experience (5+ years) along with experience in cloud infrastructure problems and globally distributed systems.
Experience Required
Minimum 2 year(s)
Senior Technical Program Manager at Microsoft
, , - Full Time
Skills Needed
Software Platform Initiatives, Program Development, Agile, Tactical Solutions, Strategic Solutions, Azure Requirements Communication, Hardware Understanding, Firmware Understanding, Hw/Sw Quality, Cloud Readiness, Ai/Machine Learning Use Cases, Supercomputing Class Systems, Project Direction, Firmware Requirements Definition, Roadmap Creation, Sw/Fw Development Practice
Specialization
Required qualifications include a Bachelor's Degree and 4+ years in engineering, TPM, data analysis, or product development, along with 2+ years managing cross-functional projects. Candidates should possess a strong understanding of hardware, firmware, quality, and demonstrate excellent communication skills to drive complex programs.
Experience Required
Minimum 5 year(s)
Principal Software Engineer at Microsoft
Redmond, Washington, United States - Full Time
Skills Needed
System Design, Architecture, Implementation, Live Site Excellence, Llms, Ai Infrastructure, Distributed Systems, C, C++, C#, Java, Javascript, Python, Mentoring, Observability, Performance
Specialization
Required qualifications include a Bachelor's Degree in Computer Science or a related technical field plus 6+ years of technical engineering experience coding in languages like C, C++, C#, Java, JavaScript, or Python, or equivalent experience. Preferred qualifications suggest a Master's degree with 8+ years, or a Bachelor's with 12+ years of experience, along with familiarity with LLM-based systems.
Experience Required
Minimum 10 year(s)
Principal Data Scientist at Microsoft
Redmond, Washington, United States - Full Time
Skills Needed
Data Science, Modeling, Metrics Definition, Analytical Frameworks, Experimentation, Statistical Techniques, Python, R, Matlab, C#, Java, C++, Problem Solving, Interpersonal Skills, System Building, Communication
Specialization
Candidates must possess a high level of education (Doctorate, Master's, or Bachelor's) in a quantitative field combined with significant data science experience ranging from 5 to 10+ years depending on the degree level. Required skills include proficiency in programming languages like Python/R, strong analytical capabilities, and experience applying statistics and experimentation to drive actionable insights.
Experience Required
Minimum 10 year(s)
Three-Dimensional Modeler (3D Modeler) at Microsoft
Redmond, Washington, United States - Full Time
Skills Needed
3d Modeling, 3d Rendering, Technical Design, Visual Storytelling, Design Qa, Wireframing, Journey Mapping, Communication, Collaboration, Maya, Vray, Cinema 4d, Octane, Vfx Compositing, Adobe Creative Suite, Ai Tools
Specialization
Required qualifications include a Bachelor's Degree in a relevant field plus 5+ years of experience in product or service design, or a Master's Degree plus 4+ years, or equivalent experience. Candidates must also be able to leverage AI tools and pass specialized security screenings, including a Microsoft Cloud Background Check.
Experience Required
Minimum 5 year(s)
Senior Product Design Producer at Microsoft
Redmond, Washington, United States - Full Time
Skills Needed
Design Roadmap, Operating Rhythms, Stakeholder Alignment, Decision Making, Facilitation, Briefs, Critiques, Reviews, Ai Learning Loops, Prototyping, Evaluation, Iteration, Launch Readiness, Risk Management, Interpersonal Skills, Problem Solving
Specialization
Candidates need a Master's degree plus 4+ years of experience or a Bachelor's degree plus 5+ years of experience in product or service design, or equivalent experience. Preferred qualifications include 5+ years in design program management/ops, daily use of AI tools, experience with AI product execution loops, and awareness of Responsible AI principles.
Experience Required
Minimum 5 year(s)
Software Engineer II - Scenarios Validation at Microsoft
Pinkenba, Queensland, Australia - Full Time
Skills Needed
Distributed Systems, Scalability, Durability, Cloud Storage, Service Quality, Chaos Engineering, Resiliency, Validation Infrastructure, High Throughput, Low Latency, C, C++, C#, Java, Javascript, Python
Specialization
Required qualifications include a Bachelor's Degree in Computer Science or a related technical field plus at least 2 years of technical engineering experience involving coding in languages like C, C++, C#, Java, JavaScript, or Python. Candidates must also be able to meet specific Microsoft Cloud Background Check security screening requirements.
Experience Required
Minimum 2 year(s)
Senior Voice & CCaaS Solutions Architect at Microsoft
, , United States -
Full Time

Start Date

Immediate

Expiry Date

23 May, 26

Salary

203600.0

Posted On

22 Feb, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

CCaaS, Voice Solutions, Solutions Architect, Copilot Studio, Azure, Customer Experience, Intelligent Engagement, Change Management, Technical Risk Management, Architecture, Telephony, Routing, CRM, IVR, Unified Routing, Agent Experience

Industry

Software Development

Description
Overview The Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Contact Center as a Service (CCaaS) is the fastest-growing segment of AIBP at the convergence of AI innovation and the transformation of customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience. Lead the future of intelligent customer engagement. As a Senior Voice & CCaaS Solutions Architect, you will implement innovative solutions and help shape customer strategies that drive consumption of CCaaS, Copilot Studio and Azure usage. Proactively acts as the voice of the customer/partner and internal communities leveraging relevant insights from feedback tools and systems. Identifies and/or translates customer/partner problems into industry solutions. Drives self and guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. Proactively identifies, escalates, and mitigates blockers using appropriate tools. Delivers solutions in line with company methodologies, ensuring proven practices and patterns are followed. Proactively identifies new opportunities for Consumption, Usage & Unified expansion at scale. Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record. Leverages market insights and demand signals. Contributes to leading virtual teams using knowledge of Microsoft architectures and their context in the competitive landscape. Proactively identifies gaps that enable solutions to scale across customers. Responsibilities Business Impact Operates according to required operational excellence and proven practice standards throughout all sales stages/activities/tools of record (e.g., pipeline updates, time tracking). Collaborates across Microsoft and customer/partner teams through on-strategy delivery to achieve customer/partner objectives and increase customer/partner satisfaction. Proactively manages business and technical risks, adapts methodology and applies governance principles to identify, communicate, and minimize business and technical risks. Executes work in compliance with industry and Microsoft guidelines and procedures. Continuously prioritizes among competing demands in their work and identifies where impact occurs with customers, ensuring alignment with business priorities and goals. Delivers solutions in line with company methodologies (e.g., product offerings such as value-based deliverables [VBDs], advice, training, technical validation), ensuring proven practices and patterns are followed to prepare customers for operational readiness and achievement of their business goals and targets. Leveraging knowledge of change management proven practices and/or involving the change management team, proactively helps the customer deploy for long-term organizational adoption to increase customer satisfaction and drive consumption/usage. Guides customers/partners towards a well-architected (e.g., secure, resilient, artificial intelligence [AI]-enabled), and cost- and performance-optimized solution to increase retention and expansion opportunities. Provides feedback to Unified Delivery Team on VBDs to refine and further develop content. Proactively identifies new opportunities for Consumption, Usage & Unified expansion (especially Enhanced Solutions) at scale based on business value to customer/partner and clear understanding of the Microsoft value proposition for supported platforms to empower cloud success, foster and strengthen security and resiliency, and drive AI innovation. Actively listens to and respectfully challenges customers/partners, building trust to then advocate for alternative architectures/solutions/approaches that shape and/or enhance customer requirements. Identifies, and evaluates industry trends (e.g., customer industry verticals, information technology [IT] industry), gathers customer/partner insights (e.g., feedback around technical preferences, environments, business needs, competitive landscape), and maps existing architecture and digital transformation solutions to customer/partner business outcomes. Proactively captures opportunities in appropriate systems, processes, and tools, working collaboratively across the organization to execute on opportunities aligned with Microsoft's Customer Engagement Model. Proactively identifies, escalates, and mitigates blockers using appropriate tools and processes to accelerate solution deployment, value realization and usage/consumption. Applies business, technical, industry, and/or enterprise knowledge to architecture or support projects to meet business and information technology (IT) requirements and resolve identified constraints. Customer Centricity Proactively acts as the voice of the customer/partner, sharing ideas, feedback, insights, success stories and strategic/technical input with Engineering teams, Product Offerings teams and internal communities leveraging relevant insights from feedback tools and systems. Identifies patterns of feedback across customers/partners/territories/industries and leverages them to develop strategic and actionable insights. Presents business cases to program managers to influence product roadmaps, decision making, bug fix prioritization, and own and drive initiatives as appropriate. Identifies and/or translates customer/partner problems into industry solutions aligned with Microsoft product and platform strategy, and explains why and/or how they meet customer/partner outcomes and return on investment (ROI) goals (e.g., via proof of concept, minimally viable product [MVP], rapid prototype) relative to competitive offerings. Proactively helps the customer/partner adopt and use Microsoft product/platform strategy-aligned (cross-solution area) solutions. Builds relationships with technical decision makers (TDMs), and helps build the bridge between TDMs and business decision makers (BDMs). Independently interacts as needed with customers/partners' Chief Information Officer (CIO), Chief Information Security Officer (CISO) and other C-level (CXO) roles to bridge understanding of security, compliance, operational and risk requirements across BDMs, TDMs, CIO and CISO teams, appropriately engaging additional subject matter experts when deeper expertise is required. Drives self and guides other team members to focus on customer/partner experience through efficient delivery and ensuring a seamless and connected customer experience. Defines customer/partner conditions of success by leveraging an understanding of customer goals. Anticipates and addresses customer/partner dissatisfaction and unmet needs, and executes strategies to improve customer experience, value realization, and acceleration of transformation Partner Specialization Identifies and prioritizes several opportunities that align with revenue goals, and orchestrates growth of solution utilization pipeline with partners. Provides assistance with partner and sales teams to bring clarity to specific opportunities through proof of concept and technical pre-sales support. Understands solution area-specific market opportunities (e.g., competitor insights) and collaborates with Global Partner Solutions (GPS) business stakeholders to lead and execute initiatives to translate opportunities into actions. Proactively guides and supports partners in developing repeatable offerings, practices, products, and solutions. Advises the partner throughout initial strategic customer implementations. Technical Leadership Leverages market insights and demand signals to assist leadership in identifying relevant areas in which to drive up-skilling and/or accreditations based on demand. Role models technical readiness, both depth-aligned to solution area priorities and breadth-aligned to Customer Success Unit (CSU)/corporate initiatives (e.g., security, resilience, AI), and influences team to drive their own technical readiness. Acts as a mentor, leading readiness and upskilling activities in the team/organization by educating colleagues on technical and non-technical concepts and sharing proven practices. Proactively identifies gaps through delivery, communicates those gaps to relevant team members and internal/external stakeholders, and connects gaps and patterns across business and technology areas that drive changes and improvements to products, IP (both existing and new), technologies, and/or processes/practices that enable solutions to scale across customers. Contributes to the development and modification of Microsoft's structured frameworks and methodologies. Provides thought leadership and innovation to customers/partners and internal communities at the local level. Contributes to leading virtual teams (v-teams) around technologies and customer/partner challenges, and shares ideas, insights, and strategic, technical input with technical teams, internal communities across the field, and the larger virtual team across Microsoft using knowledge of Microsoft architectures and their context in the competitive landscape. Demonstrates strong industry knowledge and increases recognition for Microsoft solutions by contributing to and sometimes leading presentations and engagements with external and internal audiences (e.g., Tech Connect, Build, Ignite) Contributes to intellectual property (IP) and identifies patterns where no IP exists (e.g., CoPilot and AI scenarios) to help build scalable and repeatable models. Participates in external technical and non-technical community events (e.g., conferences, seminars, technical meetups, webcasts, blogs, hackathons) that elevate the Microsoft brand and shares learnings across internal teams. Qualifications Required/Minimum Qualifications Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 4+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. Basic Contact Center Knowledge including Voice for omnichannel Other Requirements This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship. Additional or Preferred Qualifications Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 8+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR Master's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 6+ years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting OR equivalent experience. Azure Communication Services / Teams Phone System Copilot Studio (Chatbots and IVR) D365 Customer Service or other CRM experience Unified routing and Agent Experience Experience with IVR Experience with Telephony & Routing 4+ years experience working in a customer-facing role (e.g., internal and/or external). 4+ years experience working on technical projects. Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications). Cloud Solution Architecture IC4 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
Responsibilities
This role involves implementing innovative Contact Center as a Service (CCaaS) and Copilot Studio solutions, driving customer strategy, and acting as the voice of the customer to translate problems into industry solutions. The architect must deliver solutions following company methodologies, manage risks, and proactively identify opportunities for consumption and expansion at scale.
Senior Voice & CCaaS Solutions Architect at Microsoft
, , United States - Full Time
Skills Needed
Ccaas, Voice Solutions, Solutions Architect, Copilot Studio, Azure, Customer Experience, Intelligent Engagement, Change Management, Technical Risk Management, Architecture, Telephony, Routing, Crm, Ivr, Unified Routing, Agent Experience
Specialization
Required qualifications include a Bachelor's Degree in a relevant field or equivalent experience, plus basic knowledge of Contact Center and Voice for omnichannel. Preferred qualifications include extensive experience in cloud technologies, specific experience with Azure Communication Services, Copilot Studio, D365 Customer Service, and relevant technical certifications.
Experience Required
Minimum 10 year(s)
Software Engineering at Microsoft
Redmond, Washington, United States - Full Time
Skills Needed
C, C++, C#, Java, Javascript, Python, React, Typescript, Fluent Ui, Cloud Computing, Identity Management, Security Systems, Data Platforms, Automation, Debugging, High Availability
Specialization
A Bachelor's Degree in Computer Science or related field is required along with 2+ years of technical engineering experience in relevant programming languages. Preferred qualifications include a Master's Degree and additional years of experience in similar roles.
Experience Required
Minimum 2 year(s)
AI Operations Engineer II at Microsoft
, , Israel - Full Time
Skills Needed
Ci/Cd Pipelines, Kubernetes, Prometheus, Grafana, Kql, Bicep, Helm, Azure Devops, Github Actions, Incident Response, Infrastructure As Code, Docker, Powershell, Bash, Python, Kusto
Specialization
Candidates need a Bachelor's Degree or equivalent experience along with a minimum of 2 years in DevOps/SRE/platform operations and 2+ years with CI/CD pipelines. Required technical experience includes hands-on work with Kubernetes, scripting proficiency, and familiarity with Azure services and IaC tools.
Experience Required
Minimum 2 year(s)
Customer Success Account Manager - Brazil (iCSU) at Microsoft
São Paulo, São Paulo, Brazil - Full Time
Skills Needed
Customer Relationship Management, Strategic Planning, Program Management, Account Management, Technical Expertise, Business Acumen, Industry Insights, Resource Orchestration, Adoption Tracking, Retention Strategy, Stakeholder Management, Delivery Leadership, Portfolio Management, Consulting, Itil, Project Management
Specialization
Candidates require a Bachelor's Degree and 4+ years of relevant experience, or a Master's Degree and 3+ years of experience in customer success, solution delivery, or consulting. Fluency in written, reading, and conversational Brazilian Portuguese and English is mandatory for this role.
Experience Required
Minimum 5 year(s)
Principal Product Manager - Microsoft Foundry (CoreAI) at Microsoft
Redmond, Washington, United States - Full Time
Skills Needed
Strategic Execution, Operating Rhythm, Cross Team Alignment, Program Leadership, Delivery Management, Decision Support, Executive Communication, Continuous Improvement, Risk Management, Technical Fluency, Data Analysis, Cloud Services, Powershell, Azure Cli, Ai Platforms, Data Lifecycle Management
Specialization
Required qualifications include a Bachelor's Degree and 8+ years in product/service/program management or software development, alongside passing specialized Microsoft security screenings. Preferred qualifications emphasize 10+ years of experience, technical fluency, and proven experience managing large, ambiguous, cross-functional programs related to data or AI platforms.
Experience Required
Minimum 10 year(s)
Principal Product Manager at Microsoft
Redmond, Washington, United States - Full Time
Skills Needed
Product Management, Agent Creation, Platform Development, Api Management, Security, Reliability, Adoption, Customer Feedback, Roadmap Prioritization, Incubation, Feasibility Validation, Design Tradeoffs, Data Readiness, Governance, Enterprise Ai Agents, Ai Platforms
Specialization
Requires a Bachelor's Degree and 8+ years in product/program management or software development, along with 5+ years in customer-facing B2B software roles like sales or consulting. Preferred qualifications include 12+ years of experience and significant experience bringing products to market and improving product metrics.
Experience Required
Minimum 5 year(s)
Senior Product Manager - Xbox Platform at Microsoft
Redmond, Washington, United States - Full Time
Skills Needed
Product Management, Cloud Gaming, Capacity Planning, Strategy, Execution, Cloud Scale, Distributed Systems, Roadmap Development, Stakeholder Engagement, Process Improvement, Automation, Kpi Definition, Technical Communication, Collaboration, Self Direction, Engineering Best Practices
Specialization
Candidates must have a Bachelor's Degree and 5+ years of experience in product/service/program management or software development, or equivalent experience. Preferred qualifications include experience engineering new platforms requiring third-party integration and a passion for large-scale distributed system engineering.
Experience Required
Minimum 5 year(s)
Software Engineer 2--M365 Foundation at Microsoft
Suzhou, Jiangsu, China - Full Time
Skills Needed
Architecture Design, Repair Systems, Fleet Optimization, Ai Powered Telemetry, Automation Frameworks, Predictive Diagnostics, Capacity Forecasting, Spare Pool Optimization, Scalability, Live Site Readiness, Distributed Systems, Cloud Infrastructure, Anomaly Detection, Predictive Analytics, Hardware Lifecycle Management, C++
Specialization
Required qualifications include a Bachelor's Degree in Computer Science or a related technical field along with at least two years of technical engineering experience coding in languages like C, C++, C#, Java, JavaScript, or Python. Preferred qualifications suggest expertise in distributed systems, cloud infrastructure, and AI/ML-driven telemetry.
Experience Required
Minimum 2 year(s)
Executive Business Administrator at Microsoft
Redmond, Washington, United States - Full Time
Skills Needed
Calendar Management, Travel Coordination, Administrative Support, Stakeholder Management, Confidentiality, Time Management, Expense Processing, Event Planning, Coaching, Mentoring, Proactivity, Organizational Skills, Communication, Initiative, Work Ethic, Attention To Detail
Specialization
Candidates must possess 5+ years of administrative or business support experience emphasizing executive scheduling, travel management, and administration, coupled with stellar people skills, strong mindfulness, and the ability to self-direct in a demanding environment. A high level of integrity is required to handle extremely sensitive information with absolute confidentiality.
Experience Required
Minimum 5 year(s)
Senior Research Scientist at Microsoft
Reston, Virginia, United States - Full Time
Skills Needed
Research Agenda Advancement, Algorithm Development, Prototype Development, Theory Development, Tool Development, Methodology Development, Data Collection, Ethics Policy Contribution, Privacy Policy Contribution, Security Guideline Incorporation, State Of The Art Research, Mentorship, Collaborative Relationships, Technology Transfer, Benchmarking, Patent Filing
Specialization
Required qualifications include a Doctorate in a relevant field, or a Master's Degree with 3+ years of related research experience, or a Bachelor's Degree with 4+ years of related research experience. Preferred qualifications suggest a Doctorate with 3+ years or a Master's with 6+ years of experience, along with experience publishing academic papers as a lead author.
Experience Required
Minimum 5 year(s)
Senior Product Manager at Microsoft
Hyderabad, Telangana, India - Full Time
Skills Needed
Product Management, Prototyping, Experimentation, Partnership, Requirements Gathering, Scenario Prioritization, Roadmap Definition, Technical Conversations, Go To Market, Functional Specifications, Analytical Skills, Strategic Orientation, Business Problem Solving, Cloud Service Delivery, Distributed Systems, Software Platforms
Specialization
Candidates must possess at least 8+ years of experience shipping enterprise/business-to-business software products, ideally with a Bachelor's degree in Computer Science or equivalent experience. Essential qualifications include strong analytical skills, strategic orientation, and proven experience partnering with engineering teams on technical design and delivery of enterprise software or cloud solutions.
Experience Required
Minimum 5 year(s)
Cloud Solution Architect - Modern Work / Copilot & Security at Microsoft
, , United States - Full Time
Skills Needed
Microsoft Copilot, Security, Identity, Modern Work, Cloud Solution Architect, Trusted Technical Advisor, Architecture Decisions, Ai Productivity, M365 Copilot, Copilot Chat, Copilot Agents, Value Realization, Azure Ad Connect, Conditional Access, Identity Governance, Microsoft Defender
Specialization
Candidates need a Bachelor's Degree in a related field plus a minimum of 4 years of experience in cloud technologies, IT consulting, or architecture, or equivalent experience. Preferred qualifications include 8+ years of relevant experience, a Master's degree, customer-facing experience, technical cloud certification, and hands-on experience with Microsoft 365 Copilot and Modern Work technologies.
Experience Required
Minimum 5 year(s)
Senior Software Engineer at Microsoft
Bengaluru, karnataka, India - Full Time
Skills Needed
Software Engineering, Ai Services, High Performance, Low Latency, High Availability, Responsible Ai, Azure Openai, Model As A Service, Azure Ml, Cognitive Services, Sdlc, C#, Golang, Python, System Architecture, Cloud Systems
Specialization
Candidates need a Bachelor's degree or equivalent experience plus 5+ years of professional software engineering experience, with strong proficiency in languages like C#, Golang, or Python. Essential qualifications include expertise in software design, scalable/reliable service architecture, and a solid understanding of cloud-based and distributed systems.
Experience Required
Minimum 5 year(s)
Software Engineer II at Microsoft
, , United States - Full Time
Skills Needed
Data Modeling, Analysis, Experimentation, Capacity Management, Efficiency, Model Building, Simulation, Automation, Data Mining, Anomaly Detection, Machine Learning, C, C++, C#, Java, Python
Specialization
Required qualifications include a Bachelor's Degree in Computer Science or a related technical field plus 2+ years of technical engineering experience coding in languages like C, C++, C#, Java, JavaScript, or Python. Preferred qualifications suggest a Master's degree or more extensive experience (5+ years) along with experience in cloud infrastructure problems and globally distributed systems.
Experience Required
Minimum 2 year(s)
Senior Technical Program Manager at Microsoft
, , - Full Time
Skills Needed
Software Platform Initiatives, Program Development, Agile, Tactical Solutions, Strategic Solutions, Azure Requirements Communication, Hardware Understanding, Firmware Understanding, Hw/Sw Quality, Cloud Readiness, Ai/Machine Learning Use Cases, Supercomputing Class Systems, Project Direction, Firmware Requirements Definition, Roadmap Creation, Sw/Fw Development Practice
Specialization
Required qualifications include a Bachelor's Degree and 4+ years in engineering, TPM, data analysis, or product development, along with 2+ years managing cross-functional projects. Candidates should possess a strong understanding of hardware, firmware, quality, and demonstrate excellent communication skills to drive complex programs.
Experience Required
Minimum 5 year(s)
Principal Software Engineer at Microsoft
Redmond, Washington, United States - Full Time
Skills Needed
System Design, Architecture, Implementation, Live Site Excellence, Llms, Ai Infrastructure, Distributed Systems, C, C++, C#, Java, Javascript, Python, Mentoring, Observability, Performance
Specialization
Required qualifications include a Bachelor's Degree in Computer Science or a related technical field plus 6+ years of technical engineering experience coding in languages like C, C++, C#, Java, JavaScript, or Python, or equivalent experience. Preferred qualifications suggest a Master's degree with 8+ years, or a Bachelor's with 12+ years of experience, along with familiarity with LLM-based systems.
Experience Required
Minimum 10 year(s)
Principal Data Scientist at Microsoft
Redmond, Washington, United States - Full Time
Skills Needed
Data Science, Modeling, Metrics Definition, Analytical Frameworks, Experimentation, Statistical Techniques, Python, R, Matlab, C#, Java, C++, Problem Solving, Interpersonal Skills, System Building, Communication
Specialization
Candidates must possess a high level of education (Doctorate, Master's, or Bachelor's) in a quantitative field combined with significant data science experience ranging from 5 to 10+ years depending on the degree level. Required skills include proficiency in programming languages like Python/R, strong analytical capabilities, and experience applying statistics and experimentation to drive actionable insights.
Experience Required
Minimum 10 year(s)
Three-Dimensional Modeler (3D Modeler) at Microsoft
Redmond, Washington, United States - Full Time
Skills Needed
3d Modeling, 3d Rendering, Technical Design, Visual Storytelling, Design Qa, Wireframing, Journey Mapping, Communication, Collaboration, Maya, Vray, Cinema 4d, Octane, Vfx Compositing, Adobe Creative Suite, Ai Tools
Specialization
Required qualifications include a Bachelor's Degree in a relevant field plus 5+ years of experience in product or service design, or a Master's Degree plus 4+ years, or equivalent experience. Candidates must also be able to leverage AI tools and pass specialized security screenings, including a Microsoft Cloud Background Check.
Experience Required
Minimum 5 year(s)
Senior Product Design Producer at Microsoft
Redmond, Washington, United States - Full Time
Skills Needed
Design Roadmap, Operating Rhythms, Stakeholder Alignment, Decision Making, Facilitation, Briefs, Critiques, Reviews, Ai Learning Loops, Prototyping, Evaluation, Iteration, Launch Readiness, Risk Management, Interpersonal Skills, Problem Solving
Specialization
Candidates need a Master's degree plus 4+ years of experience or a Bachelor's degree plus 5+ years of experience in product or service design, or equivalent experience. Preferred qualifications include 5+ years in design program management/ops, daily use of AI tools, experience with AI product execution loops, and awareness of Responsible AI principles.
Experience Required
Minimum 5 year(s)
Software Engineer II - Scenarios Validation at Microsoft
Pinkenba, Queensland, Australia - Full Time
Skills Needed
Distributed Systems, Scalability, Durability, Cloud Storage, Service Quality, Chaos Engineering, Resiliency, Validation Infrastructure, High Throughput, Low Latency, C, C++, C#, Java, Javascript, Python
Specialization
Required qualifications include a Bachelor's Degree in Computer Science or a related technical field plus at least 2 years of technical engineering experience involving coding in languages like C, C++, C#, Java, JavaScript, or Python. Candidates must also be able to meet specific Microsoft Cloud Background Check security screening requirements.
Experience Required
Minimum 2 year(s)