ABOUT LEADING MINDS

We are a leading training provider to the legal sector, partnering with over 80 firms, including high-profile London and US law firms with a strong global presence.
We are currently recruiting for a Client Services Coordinator to play a central role in our client management operations, ensuring the seamless delivery of our training programmes.

OVERVIEW

We are looking for a proactive and detail-oriented professional to act as a key point of contact for our clients. The Client Services Coordinator will work closely with our Head of Clients Services, Key Account Managers and Trainers to provide a first-class client experience.
This role is ideal for someone who is highly organised, detail-focused, and process-driven. As Client Services Coordinator, you will be responsible for handling the behind-the-scenes processes that ensure our training programmes are delivered smoothly from start to finish.

CORE SKILLS

• Excellent communication and interpersonal skills, with a client-first mindset
• Strong organisational and coordination abilities with the ability to follow processes and manage multiple tasks simultaneously
• Exceptional attention to detail and grammatical accuracy
• Ability to perform well in a fast-paced and dynamic environment
• High proficiency in Zoom, Google Drive, and Canva

• Coordinating the end-to-end client journey, from proposal through to programme delivery and feedback
• Preparing and tailoring client proposals, training materials and booking confirmations
• Scheduling training programmes and managing trainer diaries
• Overseeing and coordinating pre- and post-training processes, including participant communications and feedback reporting
• Proofreading, diary management and completing ad hoc administrative tasks to support quality and consistency