About the job

IT Support AnalystRugeley | Primarily On-Site | £28,000–£32,000 DOE

Are you an IT Support professional with a passion for AI and Data, looking for an opportunity where you can combine both?

We’re working with an established digital business looking for a technically curious IT Support Analyst to join its team. This is not just a traditional support role – alongside providing day-to-day technical support, you'll have the opportunity to work with data, AI, automation and emerging technologies.

• What you'll be doingProviding hands-on IT support and resolving technical issues
• Managing and responding to support tickets
• Troubleshooting systems, applications and user issues
• Working with data, databases and SQL
• Analysing data to identify trends and insights
• Exploring how AI and automation can improve products and processes
• Supporting AI/data-led projects across the business
• Developing your skills across Python, AI and data technologies

• What we're looking forPrevious IT Support, Service Desk or Technical Support experience
• Hands-on experience with ticketing systems and troubleshooting
• Some knowledge of SQL, databases or data analysis
• Exposure to Python would be advantageous
• A genuine interest in AI, machine learning, LLMs or automation
• Someone who actively wants to develop their career across AI & Data
• Strong communication and problem-solving skills

You don't need to be an AI expert. We're looking for someone who already has practical IT support experience but is actively developing their knowledge of AI and Data and wants an opportunity to bring the two together.

£28,000–£32,000 DOEIMPORTANT: This is a primarily on-site role in Rugeley. Please only apply if you are already within a reasonable commuting distance and can reliably travel to the office.About the job

About usWe are looking for a talented and enthusiastic IT Support Technician with the ambition and drive to build a fast-paced career within our growing Central London based MSP. You’ll be working with clients of all fields ranging from hospitality to financial investments, and everywhere in between. This is an excellent opportunity for someone who’s passionate about IT, eager to learn, and looking to kickstart their technical career in a supportive and dynamic team.

Role DescriptionThis is a full-time on-site role (immediate start) for an IT Support Technician with future option to transition into a flexible hybrid role, based in Central London. You will be responsible for providing friendly 1st line technical support, not afraid to take ownership and troubleshoot issues, and understanding when to escalate to relevant SMEs.

• Salary and Benefits£27k - £32k depending on experience;
• Annual performance-related bonus;
• Cycle to work scheme
• Discounted relevant training and exam vouchers.

• What we’re looking forAn enthusiastic, quick-thinking, and fast-learning individual with a strong passion for technology and problem solving;
• Clear, confident communication skills (essential for helpdesk calls and documentation);
• Hands-on use of M365 admin centres (e.g. managing mailboxes, users, permissions);
• Experience with desktop, laptop, and mobile device setup and troubleshooting;
• Understanding or hands on experience with MDM tools (e.g. Autopilot, PDQ, SCCM);
• Familiarity with Microsoft 365 applications including Outlook, Office Suite, OneDrive, and Teams;
• Awareness of cloud computing concepts and the role of cloud apps in modern businesses;
• Basic understanding of networking (IP, DNS, DHCP, LAN/WAN) and the ability to troubleshoot connectivity issues;
• An interest in cybersecurity best practices – e.g. antivirus, phishing awareness, password security
• Ability to work independently and as part of a team.

• Highly desirable experiencesUnderstanding or experience around Active Directory tools and Entra ID administration;
• Experience with VPNs and secure remote access solutions;
• Awareness of common cyber threats and mitigation techniques such as phishing and zero trust principles;
• Exposure to SMB to enterprise level firewalls, routers and networking hardware (configuration and troubleshooting);
• Working towards or have achieved a recognised certification (e.g. CompTIA A+, Microsoft Fundamentals or equivalent)