Responsibilities:

• Managing large volume of customer calls
• Stay friendly and helpful
• Resolve questions and service issues for customers via phone, email and text
• Accurately document customer interactions
• Determine opportunities for new sales
• Sell products to established customers through up-selling and cross-selling
• Resolve all inbound and outbound support requests per established guidelines.
• Identify and act as a company ambassador at all times
• Be professional

Qualifications:

• Customer service experience
• Demonstrated ability to provide outstanding customer service
• Customer-centric
• Result-driven
• Focus on quality and attention to detail
• Good time-management skills
• Ability to multi-task
• Strong interpersonal and communication skills
• Critical-thinker and problem-solver
• Ability to work with minimal supervision