GENERAL SUMMARY OF POSITION

The incumbent in this position is a manager that participates in and facilitates the clinical operations, human resources, communications, and fiscal activities of the unit. Responsible for the management of clinical activities of the unit, including but not limited to the use of organizational skills, leadership, planning, implementing, evaluating, and providing patient care through the use of hospital and nursing standards. Responsible for implementation, ongoing management and strategic growth of the program: outpatient, inpatient and outreach. Oversees day-to-day program operations and is responsible for revenue and cost management, reimbursement, quality management, performance improvement, marketing and community education, and human resource management. These functions are performed in accordance with all applicable laws and regulations and Georgetown University Hospital’s philosophy, policies, procedures and standards.

EDUCATION

• Bachelor’s degree from an accredited School of Nursing required

EXPERIENCE

• 5-7 years Experience required
• 1-2 years leadership experience required
• 1-2 years applicable setting or Specialty experience required

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of management and nursing organizational theory to supervise the operation of the nursing staff.
• Knowledge of the principles and practices of employee development to train, delegate, and mentor staff.
• Skill in applying and modifying the principles, methods, and techniques of professional nursing.
• Skill in anticipating and reacting calmly to emergency situations.
• Skill in identifying problems, researching, and recommending resolutions.
• Skill in exercising a high degree of initiative, judgment, discretion, and decision-making.
• Skill in establishing and maintaining effective working relationships with patients, medical staff, and the public.
• Ability to plan, prioritize, organize and direct the work of others.
• Ability to communicate clearly.
  This position has a hiring range of $100,588 - $190,340

• Reviews, develops and implements a plan to improve patient flow through the unit to facilitate clinical efficiency, physician efficiency, patient satisfaction and department productivity.
• Represents the departmental nursing and ancillary staff in the appropriate hospital committees and meetings. Interfaces with MedStar Hospital Administration in order to represent and keep the unit staff informed of hospital issues, voice concerns, and develop an awareness of the activities of the unit.
• Ensures that the department is in compliance with THE JOINT COMMISSION and DCRA standards and maintains those standards on a daily basis. Monitors and ensures that all professional, regulatory, and organizational standards are met.
• Directs and coordinates all functions and activities related to the clinical operations of the department on a daily basis.
• Evaluate, investigate, and implement methods to increase the effectiveness and efficiency of the daily operations of the unit to increase customer satisfaction and department productivity.
• Meets regularly with the Department Heads of both clinical and ancillary departments to ensure the efficient and effective daily operations of the Center for the department.
• Coordinates PI and QA functions and activities of the unit. Documents PI measures, outcomes, and processes. Prepares information for submission to the hospital scorecard system and other required reporting systems.
• Performs personnel management functions for the unit. This includes interviewing, hiring, scheduling, counseling, evaluating, and terminating employees as delegated by or with the Administrator of the department. Maintains personnel files for the Clinical Nursing staff to ensure compliance with Licensure and employee health requirements in addition to annual competencies for the clinical staff.
• Provides case management to a group of patients providing specific assessments according to protocols and procedures, clinical competence in procedural skills, treatments, and patient/caregiver education related to the procedure and/or post-procedure management.
• Manages and/or coordinates all aspects of the revenue cycle including inquiry conversion, scheduling, registration, treatment authorization, documentation, coding, charge entry, billing, collections and, denial processes. Implements audit and reconciliation processes to ensure accuracy.
• Participates in monitoring and controlling assigned operational and capital budgets within administrative/departmental guidelines
• Performs other duties and responsibilities that are appropriate to the position and area. The above responsibilities are a general description and are not to be considered all-inclusive.
• Participates in meetings and on committees and represents the department and business unit in community outreach efforts where requested.
• Participates in multidisciplinary quality and service improvement teams and maintains effective working relationships with other departments as needed.