Job Title: Director of Nursing and Clinical Services
Department: Clinical
FLSA Status: Full Time Exempt
Salary: $105,000 - $140,000
TCA Benefits: 401K Retirement Savings Plan and up to a 4% match; Medical Insurance- employer pays 85% of single HMO rate. Dental and Vision Insurance- employer pays 100% of single HMO rate. Employer-Paid Life and Accidental Death & Dismemberment (AD&D) Insurance. Employer- Paid Long-Term Disability. Nine (9) paid holidays per year. Twenty-one (21) days of paid time off.

POSITION SUMMARY

The Director of Clinical Services is responsible for overall coordination of quality management, care coordination and various other clinical operations; administration of Continuous Quality Improvement (CQI) initiatives and Emergency Preparedness programs; coordination, development and evaluation of all outcome activities including but not limited to: Quality Improvement, Survey Readiness, Patient Safety, and HIPPA & Infection Control. The Director of Clinical Services will drive continuous improvement and a culture of quality throughout the organization and play a central role in the clinic’s goal to achieve and maintain Patient Centered Medical Home Standards and recognition.
ESSENTIAL DUTIES AND RESPONSIBLITIES (Included but not limited to the following);

EDUCATION AND EXPERIENCE

• Bachelor’s in nursing
• MS, MHA, or MPH preferred
• 5+ years direct supervision of nursing staff within an outpatient clinical setting
• Professional with technical experience involving management analysis, clinical procedure/compliance analysis and SOP documentation.

REQUIRED SKILLS AND ABILITIES

• Requires a comprehensive understanding of the medical and administrative issues involved in providing leadership of the operations of an ambulatory health care organization.
• Requires experience and demonstrated abilities for working in a multi-cultural setting.
• Ability to strongly embrace and personify the mission of TCA Health, Inc.
• Ability to collaborate, interact and present a professional image within a diverse group of health care professionals.
• Ability to organize, direct, prioritize and delegate work appropriately.
• Excellent analytical skills necessary for developing reports, managing legal issues and performing senior level administrative tasks.
• Excellent guest relations skills.
• Must be able to work independently in a fast-paced, diverse, team-oriented work environment.
• Must be able to travel and attend meetings as requested.
• Must be able to travel to various locations to conduct the assigned duties of the position as necessary.
• Conduct monthly departmental meetings.
  Coordinate health education activities for staf

MANAGEMENT RESPONSIBILITIES

• Supervise all aspects of day-to-day employee activities of the Clinical Coordinator and Lead Care Coordinator in the clinic including enforcing standards for patient care, confidentiality, safety and following of organizational policies and procedures.
• Assists the Medical Director in developing and implementing activities (programs, education, in-services, etc.) which support and reflect the mission of TCA Health, Inc.
• Develop and communicate goals and objective for Clinical Services staff in conjunction with the Medical Director which support and reflect the overall goals of the health Center.
• Responsible for supervision of planning and assignment of work; employee performance management and development by completing performance appraisals for supervised staff; setting individual goals and follow-up as outlined in policies and procedures; rewarding and disciplining employees; making termination recommendations to the Medical Director and/or CEO; addressing complaints and resolving problems
• Responsible for interviewing and hiring; development of training curriculum for employees.
• Handle escalated triage issues, including troubleshooting of problems in service delivery and initiating solutions.

ADMINISTRATIVE RESPONSIBILITIES

• Provides administrative direction to staff and ensures compliance with short and long-term goals and long-range plans for the health Center.
• In conjunction with the Medical Director and other involved managers, develops requests for proposals, analyzes bid submissions and selects vendors for contracts within Clinical Services.
• Determines supply and equipment needs and maintains the budget and purchasing for those items.