At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

JOB DESCRIPTION

U.S. Bank Global Fund Services offers fund administration, compliance, legal administration, fund accounting, fulfillment, distribution and marketing, custody, securities lending, transfer agent and shareholder services and alternative investment product services. We provide the products and services necessary for fund sponsors to focus on investing while we protect their business interests and minimize risks.
As Transfer Agent, we act as liaison and provide service to over 200 mutual fund/alternative investment companies and their shareholders. We have numerous opportunities for individuals, with excellent multitasking abilities to provide a superior level of service within the mutual fund industry to our growing group of high-profile clients and their shareholders. Efficient and detail-oriented individuals will be able to showcase their talents and develop long lasting relationships through excellent verbal, and written communications.
Act as primary liaison to clients related to transfer agent services and requests by providing professional and timely assistance to mutual fund clients, shareholders, auditors and internal customers. Build strong working relationships by promptly responding to client inquiries and understanding clients’ priorities while working to ensure ongoing client satisfaction. Offer Clients new TA product offerings or industry changes, including driving adoption of digital tools and evaluating pricing to facilitate adoption. Working with transfer agent teams to coordinate process improvements for clients. Ensure adherence to internal standards, client SLAs and compliance with SEC and IRS regulations.
Demonstrate effective work habits and organizational skills by prioritizing and planning, with the ability to handle multiple tasks while adapting to changing client priorities. Extensive knowledge of TA departments and their processes. Produce high-quality work that is accurate and thorough with attention to detail. Collaboratively interact with internal personnel across the organization. Provide peer leadership by sharing job knowledge and assisting others to understand internal policies and procedures. Participate in a culture of continuous improvement, risk-based thinking, and employee engagement driven by our ISO 9001 certification.

Basic Qualifications

• Bachelor’s degree in business administration or related field, or equivalent experience
• Six to eight years of experience in a mutual fund related or brokerage industry position

Preferred Skills/Experience

• Ability to perform multiple tasks in a dynamic working environment with minimal supervision.
• Advanced knowledge of the financial services industry and an understanding of operations, legal or accounting principles which impact the mutual fund industry.
• Working knowledge of applicable SEC & IRS regulations as well as understanding of mutual fund investment company concepts.
• Excellent oral/written communication skills, organizational & time management skills and problem-solving abilities.
• Excellent PC skills and working experience in Windows environment & Office Suite products.
• Working knowledge of software programs and applications specific to Fund Services.
• Manage client relationships and may assist TA Client Service Managers with client responsibilities and departmental initiatives.
• Interaction with the client and client visits/and or presentations may be accompanied by Senior TA Client Services Manager.
• Flexibility with work hours as required meeting expectations of the client.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la