The Patient Solutions Lead is responsible for leading the strategic expansion and digital transformation of patient programs across Southeast Asia and India MCO. This role will elevate the current India-focused program to a broader regional scope, with emphasis on digital transformation and implementation of global tools such as I-care and Saturn.
The Patient Solution Lead will coordinate and follow up on global and local-based medical projects and Patient Programs at the Multicounty Organization (MCO) level, expanding from the current diabetes focus to include Rare Disease, Transplant, and Atopic Dermatitis, Asthma, COPD etc., and incorporating PSP diabetes from Philippines.
This position will lead the transformation from manual to fully digital programs, establish sustainable partnerships with agencies, and ensure all programs comply with Sanofi policies and local regulations. The Patient Solution Lead will act as a bridge between project centers and the company, lead operational activities, and build relationships with key stakeholders to enhance program effectiveness and patient outcomes.

5. INSIGHTS GENERATION & KNOWLEDGE MANAGEMENT

• Gather data and generate insights from stakeholder interactions and provide feedback to the organization
• Recognize and collect feedback/reactions from multiple data sources and various stakeholders
• Ensure accurate forecast plans for patient support initiatives, including budget allocation
• Record/report insights and information appropriately, using available mechanisms and tools
• Critically evaluate information from published studies and stakeholder interactions to deepen understanding of market needs

EDUCATION & EXPERIENCE

• Bachelor’s degree required; advanced degree in healthcare, business, or related field preferred (medical doctor, pharmacist, or strong scientific background is an advantage)
• Minimum 10-12 years industry, & Minimum 5 years in a patient program and diagnostics, companion diagnostics.
• Experience in digital transformation projects and implementation of digital tools
• Experience working across multiple countries in South East Asia and/or India
• Experience in leadership in PSP department (program development, program closing, PSP audit experience)
• Experience in managing senior stakeholders

KNOWLEDGE & SKILLS

• Strong understanding of patient support program design and implementation
• Knowledge of digital healthcare solutions and platforms
• Experience with global tool implementation and adoption
• Understanding of pharmaceutical regulations across South East Asia and India
• Project management expertise with ability to manage multiple complex initiatives
• Handling of the PSP tracker tool
• Audit management experience
• Experience in product crisis management and engagement with patient associations
• Excellent understanding of Medical Business strategy and operations
• Proven ability to operate across different business models/product portfolios

• Elevate the Patient Solutions Lead role from India to SEA and India MCO
• Expand the program from diabetes to Rare Disease, Transplant, and Atopic Dermatitis for Dupixent, including PSP diabetes from Philippines
• Transform manual programs to fully digital with adoption of global tools (I-care, Saturn)
• Incorporate different agencies to make the program sustainable
• Define metrics and KPIs common to all countries of the MCO
• Implement innovative programs that can be exportable models
• Reevaluate current programs, understand objectives, and simplify execution
• Identify efficiencies and opportunities for simplification
• Ensure seamless roll-out of new Sanofi initiatives (leveraging data and AI)
• Be a role model of One Sanofi mindset and ways of working