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Patient Services Manager at Retina Consultants of Texas
San Antonio, Texas, United States - Full Time
Skills Needed
Coaching, Training, Team Leadership, Performance Management, Customer Service, Problem Solving, Planning, Prioritization, Communication, Decision Making, Multitasking, Call Quality Audits, Policy Development, Relationship Building, Attendance Monitoring, Recruiting
Specialization
Candidates must have a high school diploma and 2-3 years of supervisory experience in a medical field. Additionally, they should be proficient in Microsoft Office and able to meet flexible work schedule demands.
Experience Required
Minimum 2 year(s)
Patient Advocate Level I at MedRisk LLC
Mandaluyong, National Capital District, Philippines - Full Time
Skills Needed
Communication Skills, Self Motivated, Strong Work Ethic, Multi Tasking, Detail Oriented, Time Management, Organizational Skills, Critical Thinking, Ms Word, Excel, Outlook, Data Entry
Specialization
A Bachelor’s Degree is preferred along with excellent communication skills and a strong work ethic. The candidate should be self-motivated, detail-oriented, and able to work independently in a fast-paced environment.
PATIENT SERVICEASSOCIATE at Teksystems Global Services LLC
Clarksville, Indiana, United States - Full Time
Skills Needed
Customer Service, Health Insurance, Call Center, Medical Terminology, Medical Claim, Insurance Verification, Patient Access, Attention To Detail, Adaptability, Patient Centric Mindset, Technical Proficiency, Fast Paced Environments, High Volume Experience
Specialization
Must have medical terminology knowledge and a basic understanding of insurance. Call center experience and strong customer service skills are essential.
Experience Required
Minimum 2 year(s)
Patient Services Manager at Illinois Bone and Joint Institute LLC
Mokena, Illinois, United States - Full Time
Skills Needed
Leadership, Initiative, Communication Proficiency, Relationship Building, Team Building, Critical Thinking, Problem Solving, Organizational Skills, Technical Proficiency
Specialization
Candidates should have a Bachelor's Degree or equivalent experience in customer service management, preferably in healthcare. Proficiency in EMR software and practice management systems is required, along with strong communication skills.
Experience Required
Minimum 2 year(s)
Patient Services Advisor at Spring Hall Group Practice
Halifax HX1, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
LPN II - Inpatient Rehab at Saint Francis Health System
, , United States - Full Time
Skills Needed
Nursing Care, Patient Care, Communication Skills, Data Collection, Iv Therapy, Organizational Skills, Detail Oriented, Interpersonal Skills, Clinical Pathways, Bio Psychosocial Model, Patient Teaching, Discharge Planning, Documentation, Care Standards, Decision Making
Specialization
Candidates must have completed a practical nursing program and hold a valid LPN license. A minimum of 0 to 6 months of related experience is required.
Patient Services Manager at Illinois Bone and Joint Institute LLC
Mokena, Illinois, United States - Full Time
Skills Needed
Leadership, Initiative, Communication Proficiency, Relationship Building, Team Building, Critical Thinking, Problem Solving, Organizational Skills, Technical Proficiency
Specialization
Candidates should have a Bachelor's Degree or equivalent experience in customer service management, preferably in healthcare. Proficiency in EMR software and strong communication skills are essential.
Experience Required
Minimum 2 year(s)
Inbound Patient Advocate at SmithRx
Plano, Texas, United States - Full Time
Skills Needed
Healthcare Call Center Experience, Customer Service, Pharmacy Benefits Knowledge, Drug Savings Programs, Patient Assistance Programs, Communication Skills, Active Listening, Empathy, Multitasking, Problem Solving, Time Management, Critical Thinking, Salesforce, Ms Office, G Suite, Hipaa Compliance
Specialization
Candidates must have a high school diploma or GED and at least 2 years of experience in healthcare call center environments. Proficiency in Windows, MS Office, G-Suite, and knowledge of pharmacy benefits manager systems is preferred.
Experience Required
Minimum 2 year(s)
Patient Services Manager at Quinte Health
Trenton, ON, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Patient Access Team Lead at UnityPoint Health
Des Moines, Iowa, United States - Full Time
Skills Needed
Analytical Skills, Patient Access, Billing, Revenue Cycle, Communication, Multicultural Sensitivity, Microsoft Office, Customer Focus, Critical Thinking, Independent Judgement
Specialization
High school graduate or GED equivalent is required. Strong analytical skills and prior experience in Patient Access, Billing, or Revenue Cycle are preferred.
Experience Required
Minimum 2 year(s)
Patient Services Manager at Illinois Bone and Joint Institute LLC
Bannockburn, Illinois, United States - Full Time
Skills Needed
Leadership, Initiative, Communication Proficiency, Relationship Building, Team Building, Critical Thinking, Problem Solving, Organizational Skills, Technical Proficiency
Specialization
Candidates should have a Bachelor's Degree or equivalent experience in customer service management, preferably in healthcare. Proficiency in EMR software and practice management systems is required, along with strong communication skills.
Experience Required
Minimum 2 year(s)
Patient Services Manager at Illinois Bone and Joint Institute LLC
Channahon, Illinois, United States - Full Time
Skills Needed
Leadership, Initiative, Communication Proficiency, Relationship Building, Team Building, Critical Thinking, Problem Solving, Organizational Skills, Technical Proficiency
Specialization
Candidates should have a Bachelor's Degree or equivalent experience in customer service management, preferably in healthcare. Proficiency in EMR software and practice management systems is required.
Experience Required
Minimum 2 year(s)
Patient Flow Coordinator at Hamilton Health Sciences
Hamilton, Ontario, Canada - Full Time
Skills Needed
Communication Skills, Conflict Resolution, Time Management, Knowledge Of Community Resources, Healthcare Knowledge
Specialization
An undergraduate or graduate degree in a healthcare-related field is required, along with knowledge of community resources and referral processes. Excellent communication skills and the ability to work independently with strong time management skills are also essential.
Patient Flow Coordinator at South Western Ambulance Service NHS Foundation Trust
Exeter EX2 7HY, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Patient Safety Attendant at Chippenham Hospital
Richmond, VA 23225, USA - Full Time
Skills Needed
Injury, Risk, Color, Behavioral Health, Hip, Orthopedics, Quality Measures, Life Support
Qualification
Diploma
Patient Serv. Coord. III at Mass General Brigham
Boston, MA 02114, USA - Full Time
Skills Needed
Management Skills, Climbing, Scanning, Technology, Writing, Office Procedures, Office Operations, Excel, Copying, Memos, Filing
Specialization
Lieu of a degree
Qualification
Diploma
Experience Required
Minimum 3 year(s)
Patient Flow Coordinator at Healthscope
North Adelaide, South Australia, Australia - Full Time
Skills Needed
Registered Nurse, Leadership Skills, Interpersonal Skills, Communication Skills, Organisational Skills, Problem Solving, Analytical Skills, Customer Service Skills
Specialization
Candidates must have current registration as a Registered General Nurse with AHPRA and a minimum of 5 years of acute RN experience. Strong leadership, communication, and organisational skills are essential for this position.
Experience Required
Minimum 5 year(s)
Patient Flow Coordinator at ACES Eye Clinic
Glasgow, Scotland, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Staff Nurse- Outpatients at Whittington Health NHS Trust
London N19 5NF, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Psychiatrist - Inpatient at Ohio Hospital for Psychiatry
Columbus, OH 43223, USA - Full Time
Skills Needed
Medicine
Qualification
Graduate
Patient Services Manager at Retina Consultants of Texas
San Antonio, Texas, United States -
Full Time


Start Date

Immediate

Expiry Date

09 Jan, 26

Salary

0.0

Posted On

11 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Coaching, Training, Team Leadership, Performance Management, Customer Service, Problem Solving, Planning, Prioritization, Communication, Decision Making, Multitasking, Call Quality Audits, Policy Development, Relationship Building, Attendance Monitoring, Recruiting

Industry

Medical Practices

Description
Overview Retina Consultants of Texas (RCTX) is seeking a Patient Services Manager to join our innovative team with the mission of Fighting Blindness For The World To See. The Patient Services Manager is responsible for managing the daily activities, performance, and strategic development of the Patient Liaison Team to ensure delivery of world-class retina care and patient experience in our San Antonio clinics Candidates must be able to travel to various clinics to meet the needs of the patients and providers, and support the clinic hours of Monday through Friday between the hours of 6:30am-6:30pm. Schedules are provided weekly and are based on the provider's clinic, patient, and surgery schedules. Retina Consultants of Texas is the largest and most respected retina-only ophthalmology practice in the United States. Our group consists of 26 world-renowned physicians leading the world in retinal care. While serving two major metropolitan markets (and their extensions), our combined culture allows us to best serve our patients, referral sources, and our own team of physicians. RCTX also invests heavily in diagnostic equipment, providing state-of-the-art retina imaging, laser, and diagnostic capabilities to each patient. This, combined with the clinical expertise of our physicians, an outstanding and devoted staff, and 25 convenient locations, enables us to serve our patients well. We worked hard to create our culture as Retina Warriors. We strongly emphasize our core values of Hard Work, Authentic Care and Innovation in everything we do. It is our belief that by investing in our people, our people will be empowered of their own accord to provide the highest quality patient experience. In addition to being highly challenged professionally, upon joining our practice, the following competitive benefits for full-time eligible employees after a 60-day introductory period: Employee Paid Benefits such as Medical, Dental, and Vision, short-term disability, voluntary life insurance, accident, critical illness, hospital indemnity, pet insurance, HSA pre-taxed contributions, 401 (k) retirement savings contributions, both Roth and Traditional options from starting date of hire. Employer Paid Benefits such as long-term disability, $25,000 basic life insurance policy, 3% 401(k) safe harbor contribution, HSA employer contributions, annual performance merit increases, certification opportunities, rewards & recognition platform, WellHub Starter Plan Gym Membership, paid time off, and (8) paid holidays + (1) floating holiday annually. RCTX is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, disability, military service, veteran status, genetic information, or any other protected class under applicable law. Responsibilities Duties and Responsibilities: Provides daily support, coaching, and training for new hires and existing staff in a medical group call center Sets priorities for the team by creating and implementing goals, action plans, and incentives to drive desired production results Monitors daily activity and completion of department metrics Leads and motivates the team to ensure that the group meets all company and operational goals Enforces departmental policies, practices, and procedures Evaluates current processes, identifies opportunities for growth, and develops/implements new policies to improve productivity, standardization, and workflow Performs routine call quality audits on recorded or live calls Learns, applies, and teaches new skills to improve the team’s customer service Promotes good working relationships amongst team members, patients, and clients, promoting a positive and productive work environment Answers questions and recommends corrective actions to address patient complaints, handling escalations as needed Prepares and manages schedules, monitors attendance of agents, and schedule breaks and shifts as necessary Administers performance management, recognition, and disciplinary actions on a timely basis Works with human resources in recruiting, hiring, termination, training, professional development, mentoring, counseling, and performance evaluations Performs other duties as assigned Skills/Competencies: Ability to promote quality performance, growth, and profitability for RCTX Strong planning and prioritization skills Ability to perform all duties of the team to assist as needed Ability to maintain calmness under tight pressure Decision-making and communication skills Professional phone etiquette and strong customer service Ability to multitask Qualifications Qualifications: Education Requirements High school diploma Experience Requirements: 2-3 years’ relative experience in a supervisor role 3+ years of experience in the medical field Experience with Microsoft Office suite Must be able to meet flexible work schedule demands Must be able to travel to clinic locations with dependable transportation Physical Abilities: Sedentary position with occasional movement throughout the workplace Working on the computer for majority of shift Must be able to type Must be able to communicate via any communication channel
Responsibilities
The Patient Services Manager is responsible for managing the daily activities and performance of the Patient Liaison Team to ensure world-class retina care and patient experience. This includes providing support, coaching, and training, as well as monitoring team performance and implementing new policies for improvement.
Patient Services Manager at Retina Consultants of Texas
San Antonio, Texas, United States - Full Time
Skills Needed
Coaching, Training, Team Leadership, Performance Management, Customer Service, Problem Solving, Planning, Prioritization, Communication, Decision Making, Multitasking, Call Quality Audits, Policy Development, Relationship Building, Attendance Monitoring, Recruiting
Specialization
Candidates must have a high school diploma and 2-3 years of supervisory experience in a medical field. Additionally, they should be proficient in Microsoft Office and able to meet flexible work schedule demands.
Experience Required
Minimum 2 year(s)
Patient Advocate Level I at MedRisk LLC
Mandaluyong, National Capital District, Philippines - Full Time
Skills Needed
Communication Skills, Self Motivated, Strong Work Ethic, Multi Tasking, Detail Oriented, Time Management, Organizational Skills, Critical Thinking, Ms Word, Excel, Outlook, Data Entry
Specialization
A Bachelor’s Degree is preferred along with excellent communication skills and a strong work ethic. The candidate should be self-motivated, detail-oriented, and able to work independently in a fast-paced environment.
PATIENT SERVICEASSOCIATE at Teksystems Global Services LLC
Clarksville, Indiana, United States - Full Time
Skills Needed
Customer Service, Health Insurance, Call Center, Medical Terminology, Medical Claim, Insurance Verification, Patient Access, Attention To Detail, Adaptability, Patient Centric Mindset, Technical Proficiency, Fast Paced Environments, High Volume Experience
Specialization
Must have medical terminology knowledge and a basic understanding of insurance. Call center experience and strong customer service skills are essential.
Experience Required
Minimum 2 year(s)
Patient Services Manager at Illinois Bone and Joint Institute LLC
Mokena, Illinois, United States - Full Time
Skills Needed
Leadership, Initiative, Communication Proficiency, Relationship Building, Team Building, Critical Thinking, Problem Solving, Organizational Skills, Technical Proficiency
Specialization
Candidates should have a Bachelor's Degree or equivalent experience in customer service management, preferably in healthcare. Proficiency in EMR software and practice management systems is required, along with strong communication skills.
Experience Required
Minimum 2 year(s)
Patient Services Advisor at Spring Hall Group Practice
Halifax HX1, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
LPN II - Inpatient Rehab at Saint Francis Health System
, , United States - Full Time
Skills Needed
Nursing Care, Patient Care, Communication Skills, Data Collection, Iv Therapy, Organizational Skills, Detail Oriented, Interpersonal Skills, Clinical Pathways, Bio Psychosocial Model, Patient Teaching, Discharge Planning, Documentation, Care Standards, Decision Making
Specialization
Candidates must have completed a practical nursing program and hold a valid LPN license. A minimum of 0 to 6 months of related experience is required.
Patient Services Manager at Illinois Bone and Joint Institute LLC
Mokena, Illinois, United States - Full Time
Skills Needed
Leadership, Initiative, Communication Proficiency, Relationship Building, Team Building, Critical Thinking, Problem Solving, Organizational Skills, Technical Proficiency
Specialization
Candidates should have a Bachelor's Degree or equivalent experience in customer service management, preferably in healthcare. Proficiency in EMR software and strong communication skills are essential.
Experience Required
Minimum 2 year(s)
Inbound Patient Advocate at SmithRx
Plano, Texas, United States - Full Time
Skills Needed
Healthcare Call Center Experience, Customer Service, Pharmacy Benefits Knowledge, Drug Savings Programs, Patient Assistance Programs, Communication Skills, Active Listening, Empathy, Multitasking, Problem Solving, Time Management, Critical Thinking, Salesforce, Ms Office, G Suite, Hipaa Compliance
Specialization
Candidates must have a high school diploma or GED and at least 2 years of experience in healthcare call center environments. Proficiency in Windows, MS Office, G-Suite, and knowledge of pharmacy benefits manager systems is preferred.
Experience Required
Minimum 2 year(s)
Patient Services Manager at Quinte Health
Trenton, ON, Canada - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Experience Required
Minimum 5 year(s)
Patient Access Team Lead at UnityPoint Health
Des Moines, Iowa, United States - Full Time
Skills Needed
Analytical Skills, Patient Access, Billing, Revenue Cycle, Communication, Multicultural Sensitivity, Microsoft Office, Customer Focus, Critical Thinking, Independent Judgement
Specialization
High school graduate or GED equivalent is required. Strong analytical skills and prior experience in Patient Access, Billing, or Revenue Cycle are preferred.
Experience Required
Minimum 2 year(s)
Patient Services Manager at Illinois Bone and Joint Institute LLC
Bannockburn, Illinois, United States - Full Time
Skills Needed
Leadership, Initiative, Communication Proficiency, Relationship Building, Team Building, Critical Thinking, Problem Solving, Organizational Skills, Technical Proficiency
Specialization
Candidates should have a Bachelor's Degree or equivalent experience in customer service management, preferably in healthcare. Proficiency in EMR software and practice management systems is required, along with strong communication skills.
Experience Required
Minimum 2 year(s)
Patient Services Manager at Illinois Bone and Joint Institute LLC
Channahon, Illinois, United States - Full Time
Skills Needed
Leadership, Initiative, Communication Proficiency, Relationship Building, Team Building, Critical Thinking, Problem Solving, Organizational Skills, Technical Proficiency
Specialization
Candidates should have a Bachelor's Degree or equivalent experience in customer service management, preferably in healthcare. Proficiency in EMR software and practice management systems is required.
Experience Required
Minimum 2 year(s)
Patient Flow Coordinator at Hamilton Health Sciences
Hamilton, Ontario, Canada - Full Time
Skills Needed
Communication Skills, Conflict Resolution, Time Management, Knowledge Of Community Resources, Healthcare Knowledge
Specialization
An undergraduate or graduate degree in a healthcare-related field is required, along with knowledge of community resources and referral processes. Excellent communication skills and the ability to work independently with strong time management skills are also essential.
Patient Flow Coordinator at South Western Ambulance Service NHS Foundation Trust
Exeter EX2 7HY, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Patient Safety Attendant at Chippenham Hospital
Richmond, VA 23225, USA - Full Time
Skills Needed
Injury, Risk, Color, Behavioral Health, Hip, Orthopedics, Quality Measures, Life Support
Qualification
Diploma
Patient Serv. Coord. III at Mass General Brigham
Boston, MA 02114, USA - Full Time
Skills Needed
Management Skills, Climbing, Scanning, Technology, Writing, Office Procedures, Office Operations, Excel, Copying, Memos, Filing
Specialization
Lieu of a degree
Qualification
Diploma
Experience Required
Minimum 3 year(s)
Patient Flow Coordinator at Healthscope
North Adelaide, South Australia, Australia - Full Time
Skills Needed
Registered Nurse, Leadership Skills, Interpersonal Skills, Communication Skills, Organisational Skills, Problem Solving, Analytical Skills, Customer Service Skills
Specialization
Candidates must have current registration as a Registered General Nurse with AHPRA and a minimum of 5 years of acute RN experience. Strong leadership, communication, and organisational skills are essential for this position.
Experience Required
Minimum 5 year(s)
Patient Flow Coordinator at ACES Eye Clinic
Glasgow, Scotland, United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Staff Nurse- Outpatients at Whittington Health NHS Trust
London N19 5NF, , United Kingdom - Full Time
Skills Needed
Good Communication Skills
Qualification
Graduate
Psychiatrist - Inpatient at Ohio Hospital for Psychiatry
Columbus, OH 43223, USA - Full Time
Skills Needed
Medicine
Qualification
Graduate
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