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Sr Manager, Patient Services at CESNA GROUP
Jersey City, New Jersey, United States - Full Time
Skills Needed
Program Management, Patient Services, Vendor Management, Reimbursement Knowledge, Data Analytics, Hipaa Compliance, Project Management, Crm Proficiency, Cross Functional Collaboration, Patient Advocacy, Budget Tracking, Strategic Decision Making
Specialization
Requires a Bachelor's degree in healthcare, business, or a related field and at least 5 years of experience in HUB vendor programs or patient support. Proficiency in reimbursement channels and CRM tools like Salesforce is essential, with Korean bilingualism highly preferred.
Experience Required
Minimum 5 year(s)
CNA - PRN - Inpatient Hospice at 5000 Wellstar Medical Group, LLC
, , United States - Full Time
Skills Needed
Basic Life Support, Patient Care, Vital Signs, Documentation, Customer Service, Interpersonal Skills, Collaboration, Detail Orientation, Time Management, Computer Skills
Specialization
Candidates must possess a CNA Certification valid in Georgia and a Basic Life Support certification upon hire. The minimum experience required is less than one year of related experience, and the role requires the ability to read, write, and speak English, along with basic computer and strong customer service skills.
Patient Services Coordinator at PT Solutions
Seattle, Washington, United States - Full Time
Skills Needed
Insurance Verification, Prior Authorization, Patient Scheduling, Payment Reconciliation, Hipaa Compliance, Customer Service, Physician Referrals, Benefits Management, Medical Billing, Administrative Coordination
Specialization
Candidates must have a minimum of a High School diploma or GED. One to two years of customer service experience is required, with a preference for those with healthcare experience.
Patient Services Coordinator at PT Solutions
, Florida, United States - Full Time
Skills Needed
Insurance Verification, Prior Authorization, Patient Scheduling, Payment Reconciliation, Hipaa Compliance, Customer Service, Physician Referrals, Benefits Management, Medical Billing, Communication
Specialization
Candidates must have a minimum of a High School diploma or GED. One to two years of customer service experience is required, with a preference for those with healthcare experience.
Director of Patient Services at ConnectMed360
Louisville, Kentucky, United States - Full Time
Skills Needed
Project Management, Cross Functional Collaboration, Operational Management, Consultative Communication, Risk Management, Regulatory Compliance, Performance Analysis, Stakeholder Management, Mentoring, Rfp Response Development
Specialization
Candidates must have a bachelor's degree or equivalent experience and at least 7 years of experience in patient services or specialty pharmacy. Required skills include being results-driven with exceptional consultative communication abilities.
Experience Required
Minimum 5 year(s)
Patient Experience Concierge at Adventist Health
Hanford, California, United States - Full Time
Skills Needed
Patient Access, Customer Service, Patient Flow Management, Front Desk Operations, Communication, Conflict Resolution, Registration, Hospitality
Specialization
The role prefers a high school diploma or GED and an associate's or technical degree in hospitality. Candidates should have at least three years of experience in patient access, hospitality, or customer service.
Experience Required
Minimum 2 year(s)
Patient Access Representative at UnityPoint Health
Des Moines, Iowa, United States - Full Time
Skills Needed
Patient Registration, Insurance Verification, Patient Scheduling, Demographic Data Collection, Customer Service, Financial Counseling, Patient Wayfinding, Administrative Support, Insurance Plan Knowledge, Professional Communication
Specialization
A high school diploma or equivalent is required. Two years of customer service or healthcare-related experience is preferred.
Experience Required
Minimum 2 year(s)
Patient Access Coordinator 2 at US Digestive Health
Springfield Township, Pennsylvania, United States - Full Time
Skills Needed
Medical Terminology, Emr Experience, Organizational Skills, Communication Skills, Customer Service, Patient Scheduling, Hipaa Compliance, Patient Record Management
Specialization
Requires a High School Diploma or GED and 2-3 years of experience in a medical or office setting. Experience with EMR systems is preferred.
Experience Required
Minimum 2 year(s)
Clinician Outpatient Services at Astor Services
Town of Hyde Park, New York, United States - Full Time
Skills Needed
Clinical Interventions, Psychoeducation, Mental Health Diagnosis, Dsm Proficiency, Mental Status Exam, High Risk Assessment, Multidisciplinary Collaboration, Case Management, Co Occurring Disorders Treatment, Clinical Documentation
Specialization
Candidates must hold a professional license such as MHC, LMHC, MSW, LMSW, LCSW, MFT, or LMFT. Experience in social work is preferred.
Outpatient Services Tech - FT at Wooster Community Hospital
Wooster, Ohio, United States - Full Time
Skills Needed
Phlebotomy, Patient Registration, Medical Terminology, Data Entry, Insurance Verification, Point Of Service Collection, Customer Service, Specimen Collection, Hipaa Compliance, Clerical Support, Time Management, Conflict Resolution, Laboratory Procedures, Computer Literacy, Medical Assisting
Specialization
Candidates must have a High School Diploma or GED. Preferred qualifications include phlebotomy training, medical assisting certification, and experience in a medical office or clerical setting.
Patient Access Representative at Adventist Health
Portland, Oregon, United States - Full Time
Skills Needed
Patient Registration, Insurance Verification, Patient Interviewing, Medical Record Management, Payment Collection, Policy Explanation, Physician Order Processing, Patient Escorting
Specialization
High school diploma or GED is preferred, and an associate's or technical degree is also preferred. Candidates must be able to work onsite in Portland and comply with mandatory vaccination requirements.
Patient Access Representative at Universal Health Group
Oneonta, New York, United States - Full Time
Skills Needed
Patient Registration, Insurance Verification, Customer Service, Medical Billing, Data Entry, Patient Scheduling, Interpersonal Communication, Time Management, Organizational Skills, Keyboarding, Referral Processing, Financial Collection
Specialization
Candidates must have a High School Diploma or GED and at least one year of customer service experience. The role requires the ability to work onsite in Oneonta, NY, specifically during the 3:00pm to 11:00pm shift.
Patient Experience Concierge at Adventist Health
Tehachapi, California, United States - Full Time
Skills Needed
Customer Service, Patient Access, Hospitality, Registration, Navigation, Check In Process, Patient Flow, Communication, Problem Solving, Time Management, Aidet Guidelines, Real Time Assistance, Monitoring, Escalation, Compassion, Empathy
Specialization
A high school education or GED is preferred, along with an associate's degree in hospitality or related experience. Candidates should have three years of experience in patient access, hospitality, or customer service, with previous patient access experience being preferred.
Experience Required
Minimum 2 year(s)
Registered Nurse - Inpatient at Texas Children's Hospital
Austin, Texas, United States - Full Time
Skills Needed
Nursing Care, Patient Assessment, Medication Administration, Immunizations, Triage, Patient Education, Vital Signs Collection, Documentation, Referral Coordination, Basic Life Support, Pediatric Care, Cardiology Catheterization
Specialization
Candidates must hold a nursing degree (Bachelor's, Associate's, or Technical Diploma) and a current Texas RN license or compact license. A minimum of 9 months of professional nursing experience and American Heart Association Basic Life Support certification are required.
Patient Services Receptionist at Urology Specialists of the Carolinas
Greensboro, North Carolina, United States - Full Time
Skills Needed
Appointment Scheduling, Insurance Verification, Patient Collections, Emr Data Entry, Patient Triage, Calendar Management, Medical Billing, Customer Service, Clerical Administration, Prior Authorization
Specialization
A high school diploma or GED is required for this position. Experience with insurance verification, prior authorizations, and patient collections is preferred.
Rehab Aide- Outpatient Dallas at Children's Health StarCenters
Dallas, Texas, United States - Full Time
Skills Needed
Patient Care, Physical Therapy Assistance, Occupational Therapy Assistance, Speech Language Pathology Assistance, Exercise Motivation, Patient Transportation, Wound Care Assistance, Casting, Splinting, Equipment Maintenance, Supply Management, Basic Life Support
Specialization
Candidates must have a high school diploma or equivalent and possess Basic Life Support certification from the American Heart Association. At least one year of job-related experience is preferred.
New Patient Department - Lead at Lewis Property Service LLC
Daytona Beach, Florida, United States - Full Time
Skills Needed
Leadership, Medical Scheduling, Insurance Verification, Benefits Coordination, Team Supervision, Patient Access, Staff Training, Operational Efficiency, Customer Service, Problem Solving, Interpersonal Communication, Healthcare Administration
Specialization
Requires at least 2 years of supervisory experience in a healthcare setting or 1 year of internal lead experience. Must have expertise in medical scheduling, insurance verification, and patient access operations.
Experience Required
Minimum 2 year(s)
Patient Education Coordinator at Eye Health America LLC
Greenville, South Carolina, United States - Full Time
Skills Needed
Patient Communication, Surgery Scheduling, Pre Operative Care, Post Operative Care, Insurance Verification, Patient Education, Chart Management, Interpersonal Skills, Medical Coordination
Specialization
Candidates must have a high school diploma or equivalent and a valid driver's license. A minimum of two years of experience in healthcare or a patient education role is required.
Experience Required
Minimum 2 year(s)
Patient Access Representative at Lifepoint Health
Flemingsburg, Kentucky, United States - Full Time
Skills Needed
Data Entry, Insurance Verification, Authorization Obtaining, Co Pay Collection, Customer Service, Patient Privacy, Confidentiality, Critical Thinking, Decisive Judgment, Software Navigation, English Communication
Specialization
A high school diploma is preferred, and candidates must possess critical thinking skills and the ability to work independently in a fast-paced setting, rapidly learning multiple software systems. Effective English communication is essential, and the ability to complete a Skills Competency Checklist within 90 days is required.
Patient Access Representative at Adventist Health
Marysville, California, United States - Full Time
Skills Needed
Patient Registration, Insurance Verification, Data Entry, Customer Service, Medical Records Management, Communication, Attention To Detail
Specialization
The role prefers a high school diploma or GED, with an associate's or technical degree being an additional preference. Candidates must be able to accurately research health plans, enter authorization information, and follow guidelines provided by senior staff.
Sr Manager, Patient Services at CESNA GROUP
Jersey City, New Jersey, United States -
Full Time


Start Date

Immediate

Expiry Date

11 Aug, 26

Salary

170000.0

Posted On

13 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Program Management, Patient Services, Vendor Management, Reimbursement Knowledge, Data Analytics, HIPAA Compliance, Project Management, CRM Proficiency, Cross-functional Collaboration, Patient Advocacy, Budget Tracking, Strategic Decision Making

Industry

Staffing and Recruiting

Description
[Position] Sr Manager, Patient Services [About Our Client] Company provides biosimilar and innovative biopharmaceutical medications to help increase patient access to advanced therapies around the world. [Job Summary] Reporting to the Director, Patient Services, responsible for ongoing management of all aspects of patient services and programs. [Job Description] KEY ROLES AND RESPONSIBILITIES - Contribute to the success of a best-in-class patient services programs to support Company’s commercial vision by ensuring close cross functional collaboration and subject matter expertise - Provide program management across all patient support vendors, including HUB, copay, free drug programs, and creative agency of record. - Support contracting execution - coordinate the signing, tracking, revision and storage of all NDAs, MSAs, SOWs, BRDs, and SDEA documents in accordance with company guidelines. - Deliver an exceptional patient experience by assessing needs, developing action plans, and proactively addressing potential access barriers to support treatment initiation and support continuation of care. - Monitor HUB Services programs and competitive landscape to identify potential gaps and/or areas of competitive advantage for Company HUB Services, Copay and Patient Assistance Programs. - Support Field Reimbursement and Managed Care team needs with strong communication and timely customer service - Consistently leverage reporting tools and data analytics to support strategic decision making and ongoing program monitoring. - Minimum of 5 years of experience working either within a HUB vendor program (at the Supervisor level), a manufacturer patient support program, and/or field reimbursement role - Bachelor’s Degree required in healthcare, business, pharmacy, nursing or related field QUALIFICATIONS - Understanding of patient programs and HUB services at the case level. Knowledge or reimbursement through private payer insurance, Medicare Part B & D, Medicaid, Buy/Bill, and Specialty Pharmacy channels. - Strong problem solving/analytical skills and ability to prioritize under tight deadlines. - Demonstrated excellent interpersonal, written, verbal and visual communication and presentation skills. - Demonstrated effective working relations in a global work environment - Ability to proficiently use Microsoft Excel, Outlook, and Word. Tableau and Salesforce CRM experience preferred. - Ability to travel periodically to Jersey City, NJ, Vendor sites, and meetings (10%) - Bilingual in Korean and English highly prefer CORE COMPETENCIES - PSP operations and strategy: Experience managing PSP operations across multiple brands. - Regulatory Compliance: Deep understanding of healthcare regulations, privacy laws (HIPAA) and pharmaceutical industry guidelines - Data analysis and Reporting: Ability to track KPIs, identify patient journey bottlenecks (abandonment) and generate actionable insights for program enhancements. - Project Management: Skills to manage vendor performance, service level agreements and budget tracking. - Communication Skills: Strong oral and written - Collaboration: Ability to communicate across functions and at all levels in the organization - Technical Proficiency: Competence in CRM systems (Salesforce/Veeva), digital tools and date reporting software - Patient Advocacy and Empathy: A patient centric focus with strong communication skills for handling complaints, resolving escalations and enhancing the patient experience. - Salary 160-170k + Annual Bonus - Full Benefits - Medical, Dental, Vision with different package - 401k 4.5 % match - 15 days PTO & 6 Sick Days
Responsibilities
Responsible for managing all aspects of patient services and programs, including HUB, copay, and free drug programs. The role involves collaborating cross-functionally to ensure a best-in-class patient experience and monitoring competitive landscapes to identify program gaps.
Sr Manager, Patient Services at CESNA GROUP
Jersey City, New Jersey, United States - Full Time
Skills Needed
Program Management, Patient Services, Vendor Management, Reimbursement Knowledge, Data Analytics, Hipaa Compliance, Project Management, Crm Proficiency, Cross Functional Collaboration, Patient Advocacy, Budget Tracking, Strategic Decision Making
Specialization
Requires a Bachelor's degree in healthcare, business, or a related field and at least 5 years of experience in HUB vendor programs or patient support. Proficiency in reimbursement channels and CRM tools like Salesforce is essential, with Korean bilingualism highly preferred.
Experience Required
Minimum 5 year(s)
CNA - PRN - Inpatient Hospice at 5000 Wellstar Medical Group, LLC
, , United States - Full Time
Skills Needed
Basic Life Support, Patient Care, Vital Signs, Documentation, Customer Service, Interpersonal Skills, Collaboration, Detail Orientation, Time Management, Computer Skills
Specialization
Candidates must possess a CNA Certification valid in Georgia and a Basic Life Support certification upon hire. The minimum experience required is less than one year of related experience, and the role requires the ability to read, write, and speak English, along with basic computer and strong customer service skills.
Patient Services Coordinator at PT Solutions
Seattle, Washington, United States - Full Time
Skills Needed
Insurance Verification, Prior Authorization, Patient Scheduling, Payment Reconciliation, Hipaa Compliance, Customer Service, Physician Referrals, Benefits Management, Medical Billing, Administrative Coordination
Specialization
Candidates must have a minimum of a High School diploma or GED. One to two years of customer service experience is required, with a preference for those with healthcare experience.
Patient Services Coordinator at PT Solutions
, Florida, United States - Full Time
Skills Needed
Insurance Verification, Prior Authorization, Patient Scheduling, Payment Reconciliation, Hipaa Compliance, Customer Service, Physician Referrals, Benefits Management, Medical Billing, Communication
Specialization
Candidates must have a minimum of a High School diploma or GED. One to two years of customer service experience is required, with a preference for those with healthcare experience.
Director of Patient Services at ConnectMed360
Louisville, Kentucky, United States - Full Time
Skills Needed
Project Management, Cross Functional Collaboration, Operational Management, Consultative Communication, Risk Management, Regulatory Compliance, Performance Analysis, Stakeholder Management, Mentoring, Rfp Response Development
Specialization
Candidates must have a bachelor's degree or equivalent experience and at least 7 years of experience in patient services or specialty pharmacy. Required skills include being results-driven with exceptional consultative communication abilities.
Experience Required
Minimum 5 year(s)
Patient Experience Concierge at Adventist Health
Hanford, California, United States - Full Time
Skills Needed
Patient Access, Customer Service, Patient Flow Management, Front Desk Operations, Communication, Conflict Resolution, Registration, Hospitality
Specialization
The role prefers a high school diploma or GED and an associate's or technical degree in hospitality. Candidates should have at least three years of experience in patient access, hospitality, or customer service.
Experience Required
Minimum 2 year(s)
Patient Access Representative at UnityPoint Health
Des Moines, Iowa, United States - Full Time
Skills Needed
Patient Registration, Insurance Verification, Patient Scheduling, Demographic Data Collection, Customer Service, Financial Counseling, Patient Wayfinding, Administrative Support, Insurance Plan Knowledge, Professional Communication
Specialization
A high school diploma or equivalent is required. Two years of customer service or healthcare-related experience is preferred.
Experience Required
Minimum 2 year(s)
Patient Access Coordinator 2 at US Digestive Health
Springfield Township, Pennsylvania, United States - Full Time
Skills Needed
Medical Terminology, Emr Experience, Organizational Skills, Communication Skills, Customer Service, Patient Scheduling, Hipaa Compliance, Patient Record Management
Specialization
Requires a High School Diploma or GED and 2-3 years of experience in a medical or office setting. Experience with EMR systems is preferred.
Experience Required
Minimum 2 year(s)
Clinician Outpatient Services at Astor Services
Town of Hyde Park, New York, United States - Full Time
Skills Needed
Clinical Interventions, Psychoeducation, Mental Health Diagnosis, Dsm Proficiency, Mental Status Exam, High Risk Assessment, Multidisciplinary Collaboration, Case Management, Co Occurring Disorders Treatment, Clinical Documentation
Specialization
Candidates must hold a professional license such as MHC, LMHC, MSW, LMSW, LCSW, MFT, or LMFT. Experience in social work is preferred.
Outpatient Services Tech - FT at Wooster Community Hospital
Wooster, Ohio, United States - Full Time
Skills Needed
Phlebotomy, Patient Registration, Medical Terminology, Data Entry, Insurance Verification, Point Of Service Collection, Customer Service, Specimen Collection, Hipaa Compliance, Clerical Support, Time Management, Conflict Resolution, Laboratory Procedures, Computer Literacy, Medical Assisting
Specialization
Candidates must have a High School Diploma or GED. Preferred qualifications include phlebotomy training, medical assisting certification, and experience in a medical office or clerical setting.
Patient Access Representative at Adventist Health
Portland, Oregon, United States - Full Time
Skills Needed
Patient Registration, Insurance Verification, Patient Interviewing, Medical Record Management, Payment Collection, Policy Explanation, Physician Order Processing, Patient Escorting
Specialization
High school diploma or GED is preferred, and an associate's or technical degree is also preferred. Candidates must be able to work onsite in Portland and comply with mandatory vaccination requirements.
Patient Access Representative at Universal Health Group
Oneonta, New York, United States - Full Time
Skills Needed
Patient Registration, Insurance Verification, Customer Service, Medical Billing, Data Entry, Patient Scheduling, Interpersonal Communication, Time Management, Organizational Skills, Keyboarding, Referral Processing, Financial Collection
Specialization
Candidates must have a High School Diploma or GED and at least one year of customer service experience. The role requires the ability to work onsite in Oneonta, NY, specifically during the 3:00pm to 11:00pm shift.
Patient Experience Concierge at Adventist Health
Tehachapi, California, United States - Full Time
Skills Needed
Customer Service, Patient Access, Hospitality, Registration, Navigation, Check In Process, Patient Flow, Communication, Problem Solving, Time Management, Aidet Guidelines, Real Time Assistance, Monitoring, Escalation, Compassion, Empathy
Specialization
A high school education or GED is preferred, along with an associate's degree in hospitality or related experience. Candidates should have three years of experience in patient access, hospitality, or customer service, with previous patient access experience being preferred.
Experience Required
Minimum 2 year(s)
Registered Nurse - Inpatient at Texas Children's Hospital
Austin, Texas, United States - Full Time
Skills Needed
Nursing Care, Patient Assessment, Medication Administration, Immunizations, Triage, Patient Education, Vital Signs Collection, Documentation, Referral Coordination, Basic Life Support, Pediatric Care, Cardiology Catheterization
Specialization
Candidates must hold a nursing degree (Bachelor's, Associate's, or Technical Diploma) and a current Texas RN license or compact license. A minimum of 9 months of professional nursing experience and American Heart Association Basic Life Support certification are required.
Patient Services Receptionist at Urology Specialists of the Carolinas
Greensboro, North Carolina, United States - Full Time
Skills Needed
Appointment Scheduling, Insurance Verification, Patient Collections, Emr Data Entry, Patient Triage, Calendar Management, Medical Billing, Customer Service, Clerical Administration, Prior Authorization
Specialization
A high school diploma or GED is required for this position. Experience with insurance verification, prior authorizations, and patient collections is preferred.
Rehab Aide- Outpatient Dallas at Children's Health StarCenters
Dallas, Texas, United States - Full Time
Skills Needed
Patient Care, Physical Therapy Assistance, Occupational Therapy Assistance, Speech Language Pathology Assistance, Exercise Motivation, Patient Transportation, Wound Care Assistance, Casting, Splinting, Equipment Maintenance, Supply Management, Basic Life Support
Specialization
Candidates must have a high school diploma or equivalent and possess Basic Life Support certification from the American Heart Association. At least one year of job-related experience is preferred.
New Patient Department - Lead at Lewis Property Service LLC
Daytona Beach, Florida, United States - Full Time
Skills Needed
Leadership, Medical Scheduling, Insurance Verification, Benefits Coordination, Team Supervision, Patient Access, Staff Training, Operational Efficiency, Customer Service, Problem Solving, Interpersonal Communication, Healthcare Administration
Specialization
Requires at least 2 years of supervisory experience in a healthcare setting or 1 year of internal lead experience. Must have expertise in medical scheduling, insurance verification, and patient access operations.
Experience Required
Minimum 2 year(s)
Patient Education Coordinator at Eye Health America LLC
Greenville, South Carolina, United States - Full Time
Skills Needed
Patient Communication, Surgery Scheduling, Pre Operative Care, Post Operative Care, Insurance Verification, Patient Education, Chart Management, Interpersonal Skills, Medical Coordination
Specialization
Candidates must have a high school diploma or equivalent and a valid driver's license. A minimum of two years of experience in healthcare or a patient education role is required.
Experience Required
Minimum 2 year(s)
Patient Access Representative at Lifepoint Health
Flemingsburg, Kentucky, United States - Full Time
Skills Needed
Data Entry, Insurance Verification, Authorization Obtaining, Co Pay Collection, Customer Service, Patient Privacy, Confidentiality, Critical Thinking, Decisive Judgment, Software Navigation, English Communication
Specialization
A high school diploma is preferred, and candidates must possess critical thinking skills and the ability to work independently in a fast-paced setting, rapidly learning multiple software systems. Effective English communication is essential, and the ability to complete a Skills Competency Checklist within 90 days is required.
Patient Access Representative at Adventist Health
Marysville, California, United States - Full Time
Skills Needed
Patient Registration, Insurance Verification, Data Entry, Customer Service, Medical Records Management, Communication, Attention To Detail
Specialization
The role prefers a high school diploma or GED, with an associate's or technical degree being an additional preference. Candidates must be able to accurately research health plans, enter authorization information, and follow guidelines provided by senior staff.
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