Duties and responsibilities The duties and responsibilities to be undertaken by members of the practice reception and administration team may include any or all of the items in the following list. Duties may be varied from time to time under appropriate line management, dependent on current and evolving practice workload, staffing levels and necessary internal and external changes: Maintaining a thorough and up-to-date knowledge of all practice procedures at all times Maintaining a thorough up-to-date knowledge of local support services and self-referral opportunities to aid patient access to services and support To ensure practice colleagues are aware of the above and to provide advice and support in accessing services where needed Opening up/closing and locking-up of practice premises and maintaining security in accordance with practice protocols and equipment Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are suitably advised and/or directed to the most appropriate healthcare professional to meet their need as assessed through accurate two way communication Processing and distribution of incoming and outgoing mail including trips to the Post Office Taking messages and passing on information in an accurate and timely manner with regard to urgency, confidentiality and providing answers/replies wherever appropriate for internal and external two way communication Organising, filing and retrieving hard copy medical records and other hard and electronic information as required Scanning of patient and non-patient related information Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures Patient call and recall for the management of long term conditions and for the prevention of disease Working as part of the Admin team to deliver enhanced services and all other health quality programs as required year on year Initiating contact with and responding to requests from members of the practice team, patients, the wider primary healthcare team and associated health and social care agencies and providers Receiving and processing practice referrals to outside services using approved pathways and referral processes, including urgent and 2 Week Rule referrals, Adhering to the information governance requirements of the NHS at all times and accepted methods of referral Providing administrative/clerical assistance as required to include, use of email, the internet, word/data processing, filing, faxing, photocopying and scanning Maintaining a clean, tidy and professional working environment Keeping all areas of the practice tidy and clear of any unnecessary or out-of-date items in particular in the reception area, the porch and entrances to the practice, together with noticeboards and leaflet dispensers Any other tasks, duties and responsibilities not covered in this job description that are practically and reasonably expected as part of the role in the practice environment at the tim

Please refer the Job description for details