QUALIFICATIONS:

• Native or bilingual proficiency in German, and fluency in English is required (French is a plus)
• 1+ year experience in Customer Success, Onboarding, Account Management, or similar client-facing roles
• Comfortable onboarding customers on a SaaS product; tech curiosity is a big plus
• Strong problem-solving skills and a solutions-oriented mindset
• Excellent written and verbal communication skills
• Experience working in a fast-paced, customer-centric environment
• Passionate about delivering outstanding customer experiences
  Aircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.
  Let’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.
  We’re creating a place where great people trust one another and thrive together.
  People flourish at Aircall and now is the time to be part of the team and the journey we’re on.

ABOUT THE ROLE:

We are looking for a Implementation Specialist (German-speaking) to join our team in Berlin/Paris and manage the onboarding of customers across the DACH and EMEA markets. You will be the first point of contact for new customers — your mission is to ensure they’re set up for success and ready to unlock the full value of Aircall.

KEY RESPONSIBILITIES:

• Manage the onboarding process for a portfolio of new customers across DACH and broader EMEA
• Collaborate with Sales to gather the right context and ensure a smooth transition into onboarding
• Understand each customer’s business needs to implement tailored solutions
• Conduct product training and setup sessions to ensure customers are confident using Aircall
• Handle onboarding tasks such as account configuration, integrations, and testing of the telephony setup
• Proactively communicate with customers to drive adoption and early value
• Identify and escalate any technical challenges in collaboration with Support and Product
• Collect and share customer feedback to help improve the onboarding experience
• Continuously improve internal processes and documentation to scale implementation excellence