REQUIREMENTS

• Diploma in any field
• At least 5 years of relevant experience in a similar capacity
• Team player with positive attitude, enthusiasm and initiative
• Knowledge in Opera System will be advantageous

The Front Office Manager assists the Hotel Manager/Room Division Manager in the overall administration and operation of the Front Office department.

• Responsible for the effective, efficient, and profitable functioning of the Front Office department.
• Prepare the short-term and long-term department strategies for the onward planning, budgeting, and forecasting together with the Cluster Executive Committee.
• Develop, recommend, and advise the Hotel Manager/Room Division Manager on potential areas for improvements relating to processes and strategies within the hotel.
• Be proactive and resourceful in the analysis of trends as well as the changing needs and expectations of guests relating to hotel accommodation, services, and facilities.
• Align and rally the staff towards achieving ARR and occupancy goals with proper yield management of room inventory.
• Ensure that the Front Office department handles all guest calls promptly and in a friendly manner.
• Inspect guest rooms, public areas, lobby, and other facilities periodically to maintain a consistently high standard.
• Work with outsourced security for efficient surveillance and proper reporting/follow-up of incidents.
• Collaborate with Human Resources for manpower-related matters.
• Make plans for succession planning to ensure the development of future department heads.
• Perform other job duties and projects as directed.