About Prime: Prime Residential is an established owner and operator of more than 19,000 multifamily apartments and townhomes, providing appealing amenities and superior customer service in some of the most sought-after locations along the West Coast. We are committed to maintaining a richly diverse and inclusive company culture where all people feel welcomed and valued.
Schedule: Sunday through Thursday or Tuesday through Saturday 9:00 am to 6:00 pm
Target Pay: $19.24 - $21.18 per hour
Role Overview: The Centralized Operations and Resident Experience (CORE) Coordinator is a vital part of Prime Residential’s (Prime) mission to enhance operational efficiency and elevate the resident experience. As a member of the CORE team, this role supports the centralization of administrative tasks that were traditionally handled onsite, allowing property management teams to focus on resident engagement and community operations.
This position plays a key role in ensuring seamless communication between residents, onsite teams, and corporate departments while optimizing back-office processes for accuracy, consistency, and efficiency. The CORE Coordinator collaborates with property management teams, regional leaders, and corporate departments to implement best practices, improve workflows, and streamline administrative operations.

Resident Experience & Customer Service Support

• Serve as a key point of contact for resident inquiries, providing timely and professional responses to ensure a positive resident experience.
• Process lease documents, renewals, notices, and resident communications with attention to detail and compliance.
• Assist in drafting and distributing community-wide announcements, policy updates, and resident engagement materials.
• Support onsite teams in coordinating service requests and following up on escalated resident concerns to ensure timely resolution

ROLE RESPONSIBILITIES:

Process Support & Workflow Efficiency

• Assist in refining and standardizing administrative workflows to improve efficiency across multiple properties.
• Support the implementation of best practices by identifying small-scale process improvements that enhance operational effectiveness.
• Leverage property management software and digital tools to streamline administrative tasks and improve accuracy.
• Maintain documentation of administrative procedures and support the adoption of process enhancements.

Resident Experience & Customer Service Support

• Serve as a key point of contact for resident inquiries, providing timely and professional responses to ensure a positive resident experience.
• Process lease documents, renewals, notices, and resident communications with attention to detail and compliance.
• Assist in drafting and distributing community-wide announcements, policy updates, and resident engagement materials.
• Support onsite teams in coordinating service requests and following up on escalated resident concerns to ensure timely resolution.

Administrative & Compliance Coordination

• Ensure accurate and timely entry of lease records, resident notices, and administrative documents in property management systems (e.g., Yardi, RealPage, or similar).
• Assist in monitoring lease expirations, resident feedback, and occupancy trends to support decision-making.
• Help maintain compliance documentation and records to meet internal and regulatory standards.
• Organize and update administrative databases, ensuring easy access to reports and necessary documentation.

Collaboration & Communication

• Act as a liaison between onsite teams, corporate departments, and residents, ensuring smooth communication and coordination.
• Provide administrative support for training initiatives on updated policies, processes, and technology tools.
• Work closely with leasing and marketing teams to support resident engagement efforts and community events.
• Assist in coordinating cross-functional projects with finance, compliance, and legal teams related to property operations.

Technology & Data Support

• Utilize property management systems to maintain accurate resident records and track administrative tasks.
• Assist in analyzing operational data and resident feedback to identify patterns and support process improvements.
• Support the implementation and adoption of new technology tools designed to improve operational efficiency.

ROLE REQUIREMENTS:

• 1-2 years of experience in administrative support, customer service, property management, or a related field.
• Proficiency in business software, including Microsoft Office Suite (Word, Excel, Outlook, Teams) and familiarity with property management or CRM systems is a plus.
• Strong organizational skills with the ability to manage multiple administrative tasks efficiently and accurately.
• Attention to detail and accuracy, ensuring consistency in lease processing, resident communications, and compliance documentation.
• Excellent customer service and communication skills, fostering positive interactions with residents, onsite teams, and corporate departments.
• Ability to follow established policies and procedures, ensuring compliance with company standards and industry regulations.