LOCATION: Savannah, GA JOB TYPE: Full-Time & Part-Time PAY TYPES: Hourly + Bonus BENEFITS & PERKS: LOCAL REPRESENTATIVE: Paid Training, Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Advancement Opportunity, Flexible Schedules, Daily Contests, Prizes, Casual Dress Code, Regular Raises APPLICATION DETAILS: No Resume Required, Entry-Level POSITION OVERVIEW:
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.
Join our rapidly growing team as a Customer Service Agent on the night shift! In this role, you’ll be the voice of some of the world’s most recognized brands handling inbound calls, resolving basic technical issues, and assisting customers with product and process-related inquiries. You’ll also identify customer needs and uncover opportunities to upsell new products and services.
We’re looking for natural problem solvers who are passionate about delivering exceptional service and creating outstanding customer experiences.
To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.
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QUALIFICATIONS

• Must be 18 years or older
• High school diploma or equivalent
• Excellent written and verbal communication skills
• Ability to type at least 20 words per minute
• Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Familiarity with Windows operating systems
• Reliable and punctual with a strong work ethic
• Strong troubleshooting and follow-up skills
• Conflict resolution and problem-solving abilities
• Customer-focused: empathetic, patient, and responsive
• Able to multitask, stay organized, and self-manage
• Team-oriented with a positive attitude
• Comfortable in a fast-paced, dynamic environment
• Excellent interpersonal skills and the ability to build rapport with customers and colleagues

PHYSICAL REQUIREMENTS:

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

DISCLAIMER:

The purpose of the above job description is to provide potential candidates with a general overview of the role. It’s not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description.
The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason

• WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO?This position supports customer service, technical support, and customer sales interactions. It requires you to interact with hundreds of customers each week across the country to resolve support issues, sell new products and services, and ensure a best-in-class customer experience.

In addition to providing exceptional service, you will need to be a confident, fully engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day.KEY RESPONSIBILITIES:

• Manage inbound and outbound calls in a courteous, timely, and professional manner
• Troubleshoot and resolve customer issues, aiming for first-call resolution
• Research internal systems to locate missing information and coordinate with other departments as needed
• Accurately document and process customer claims and interactions
• Use training and knowledge base to answer questions while following scripts, policies, and procedures
• Handle sensitive information with confidentiality and care
• Escalate complex issues to the appropriate team or manager
• Stay current with updates by attending training sessions and reviewing new materials
• Meet all attendance and night shift scheduling requirements