The Operations Manager is responsible for overseeing all group home operations in District North to ensure they run efficiently, safely, and in compliance with DES/DDD standards. This role serves as the primary communication link between Group Home Supervisors, Guardians, Support Coordinators, vendors, and the Executive Director. The District North Operations Manager will address operational needs, coordinate resources, ensure compliance, and provide guidance to staff to maintain high-quality care.

DESCRIPTION

• Meaningful Life Behavioral Health, LLC (MLBH) provides exceptional care and support to individuals in our group homes. We are committed to ensuring the safety, well-being, and quality of life for all our members while maintaining a professional and supportive environment for our staff.
• Key Responsibilities:
• Serve as the main point of contact for Group Home Supervisors regarding supplies, furniture, books, and general operational needs.
• Review and approve all IFFs and IRs for accuracy before submission to the Executive Director and CEO.
• Oversee daily group home operations to ensure standards are met in each home.
• Meet with House Supervisors to resolve operational issues and gather member updates.
• Visit homes regularly to shadow, teach, and support House Supervisors and staff.
• Report disciplinary actions and incidents to the Executive Director and HR Manager.
• Conduct monthly audits of each Group Home.
• Handle maintenance requests to ensure homes are well-maintained.
• Attend required 90-day meetings for members in the district.
• Meet with each member’s support team as needed and relay concerns to leadership.
• Manage and approve purchases for group homes, submitting all receipts monthly.
• Respond to emergencies, including member behaviors, home issues, DES/DDD visits, and staff concerns.
• Maintain accurate monthly expense reports for the operational card.
• Assist in preparing agendas and coordinating staff meetings and trainings.
• Be available on-call for staff or member concerns and emergencies.
• Oversee Carasolva and all record-keeping for group home and DTA members.
• Ensure timely follow-up on maintenance requests for Group Homes and DTA.
• Support budgeting for in-house and off-site activities, events, and community engagement.
• Skills & Qualifications:
• Knowledge of DES/DDD rules and regulations.
• Proven experience as a DSP, House Manager, or similar role.
• Strong leadership and organizational skills.
• Excellent problem-solving and conflict-resolution abilities.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Please refer the Job description for details