Denali is a rapidly growing company in the digital healthcare industry. Our company is committed to providing accessible and innovative solutions to improve the lives of patients and healthcare providers. We are looking for a highly motivated and detail-oriented Data Entry Operator to join our team and contribute to our mission.
As a Off-Site Customer Service Representative, you will be the first point of contact for our clients. You will be responsible for providing timely and effective support to our customers through various communication channels, including phone, email, and live chat. Your main goal is to ensure that our customers receive the best possible service and assistance, while also demonstrating our commitment to providing a seamless shopping experience.

Key Responsibilities:

• Respond promptly and courteously to customer inquiries and complaints through various communication channels, including phone, email, and live chat.
• Gather relevant information and troubleshoot customer issues to provide accurate and efficient solutions.
• Process customer orders, payments, returns, and exchanges accurately and efficiently.
• Collaborate with the warehouse and logistics team to ensure timely and accurate delivery of orders.
• Keep detailed records of customer interactions, transactions, comments, and complaints for future reference.
• Identify and escalate complex or unresolved customer issues to the appropriate departments.

Requirements:

• High school diploma or equivalent required; additional education or training in customer service is a plus.
• Minimum 2 years of experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Strong problem-solving and critical thinking abilities.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Proficient in Microsoft Office, with the ability to learn new software systems quickly.
• Must be able to work flexible hours, including weekends and holidays, as needed.

Benefits:

• Competitive salary based on experience and qualification.
• Flexible work options, including remote work.
• Opportunities for growth and development within the company.
• Collaborative and inclusive work environment.
• Sign on bonus
• Medical, dental, vision Insurance for the individual employee and family
• 401K Retirement Plan with generous company matching
• Disability Insurance, 100% paid
• Life Insurance, 100% paid
• Paid Approved Training and ACRP Certification
• Paid Licensure Renewal
• Bereavement Leave
• 8 Paid Holidays
• 2 Floating Holidays
• 3+ Weeks Paid Time Off

And more!
If you are passionate about data accuracy and have a keen eye for detail, we want to hear from you! Join our team at Denali and make a meaningful impact in the digital healthcare industry. Apply now!

• Respond promptly and courteously to customer inquiries and complaints through various communication channels, including phone, email, and live chat.
• Gather relevant information and troubleshoot customer issues to provide accurate and efficient solutions.
• Process customer orders, payments, returns, and exchanges accurately and efficiently.
• Collaborate with the warehouse and logistics team to ensure timely and accurate delivery of orders.
• Keep detailed records of customer interactions, transactions, comments, and complaints for future reference.
• Identify and escalate complex or unresolved customer issues to the appropriate departments