Member Experience:

• Identifies and resolves member problems to ensure member retention.
• Resolves interdepartmental and branch issues in collaboration with Financial Center Manager.
• Ensures adherence to sales and service behaviors.
• Active participation in lobby management efforts.
• Adherence to Credit Union service level agreements

Compensation Information: Offers will be commensurate with experience and education.

• Salary: Min. $61,500 – Max. $98,30

WHAT YOU’LL DO.

As the “face” and “personal connection” to the members we serve, you must be dynamic with a passion for and commitment to exceptional service and exceeding expectations - every member, every time. So, if you’re upbeat, welcoming and engaging, embrace innovation and technology, and possess a proven track record of exceptional customer service, we invite you to join our team.
To help SECU become known, valued and utilized, your responsibilities will include but are not limited to:

Performance Management:

• Lead and direct all daily financial center activity (member interactions, activity management, coach conversations around lending, SFP, small business, mortgages, deposits as well as other lines of business).
• Use situational leadership to bring targeted development support to team member growth and partner “engagement”.
• Pull monthly reports and analyze data with Financial Center Manager.

Financial Center Operations and Compliance:

• Ensures compliance with policies and procedures.
• Ensures compliance through daily observation and monthly audits.
• Balance the Financial Center
• Compliance with all Bank Secrecy Act rules and conditions.
• Serve as subject matter expert with all branch transactions, policies and processes.
• Open and close the Center.

Member Experience:

• Identifies and resolves member problems to ensure member retention.
• Resolves interdepartmental and branch issues in collaboration with Financial Center Manager.
• Ensures adherence to sales and service behaviors.
• Active participation in lobby management efforts.
• Adherence to Credit Union service level agreements.

Performance Results:

• Educate members to refer (cross-sell) SECU products and services.
• Coach all center employees to success to ensure referral and branch sales goals are met.
• Participate in commercial/business development efforts.

Talent Acquisition:

• Participate in all branch recruitment efforts to include sourcing, screening resumes, interviewing and selection.

What We’re Looking For.

• Education - Associates or Bachelor’s degree or equivalent experience in branch management.
• 2+ years of successful career track in branch management.
• Experience with managing transitions/change of either operating systems or organization culture.
• Strong background in branch operations to include new accounts, loan origination, transaction processing and ATMs.
• Sales Management experience selling business directly to consumers and small businesses.
• Annual performance reviews, coaching, motivating.
• Must be able to work independently and at the same time foster teamwork.
• Demonstrate ability to manage multiple projects simultaneously.
• Able to develop action plans and accomplish goals.
• Strong computer skills including Word, Excel & PowerPoint.
• Excellent written and verbal communication skills.
• Superb member and customer service.
• Attention to detail is essential.
• Strong decision making and problem solving skills.
• Experience preparing yearly budgets is helpful.
• Solid work ethic, integrity and extremely self-motivated.
• Solid analytical and critical thinking skills.
• Strong collaboration and negotiation skills.
• Demonstrate ability to develop, recommend and implement new ideas.
• Demonstrate high level of initiative and creativity.
• Strong desire to work as part of a total team effort.
• Monitoring sales team productivity, safety and morale
• Recruiting, hiring, training, coaching and motivating staff.

In addition to never being controlled by outside owners, one of the great perks of joining Team SECU is our total rewards package for all employees working 20+ hours per week, which includes:

Compensation Information: Offers will be commensurate with experience and education.

• Salary: Min. $61,500 – Max. $98,300

Other Compensation Includes:

• Quarterly incentives based on productivity goals
• Annual corporate-wide incentives

We provide comprehensive benefits, with a focus on total well-being:

• Medical, vision, dental benefits
• 401k plan with company matching
• Generous sick, vacation and personal leave
• And more..2025 SECU Benefit Guide

To learn more about what it is like to work at SECU please visit our career portal - secumd.org/careers