A leader in the energy industry since 1930, Main-Care Energy is proud to be 100 percent employee owned. We are one of the oldest employee-owned companies in New York State, and we’re looking to expand our team with the right candidates.
We have an immediate opening for a Dispatch/Customer Communications Support Specialist located at the Albany office - 2nd shift. Our Customer Communications/Support Representatives understand the importance of teamwork and possess a “customer first” attitude. The right candidate also has excellent communication skills, the ability to multi-task and problem-solve, and can successfully work independently.

QUALIFICATIONS:

• A “customer first” attitude
• Excellent communications skills & time management
• Ability to multi-task & work independently
• Problem-solving skills
• Computer skills including Microsoft Word and Excel
• Experience in electronic customer communications via email and online help is a plus.

• Dispatch support for Service Technicians and Fuel Drivers
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Administrative tasks as assigned.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Maintain knowledge of our products & services so that you can successfully assist customers.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Ensure customer satisfaction and provide professional customer support.
• Miscellaneous tasks to support the company’s daily operations.
• Holiday coverage (rotation shared by all representatives)’