FLEXIBLE HOURS, INCLUDING WEEKENDS AND BANK HOLIDAYS

Join the welcoming team at Grinkle Park as our new Duty Manager. We are looking for someone with a positive approach to hospitality who can help us deliver memorable guest experiences and support the smooth running of daily hotel operations.

IDEAL CANDIDATE - HOTEL DUTY MANAGER SKILLS & REQUIREMENTS

• Previous experience in a supervisory or management role within the hotel, hospitality, or customer service sector.
• Excellent communication and interpersonal skills, with a strong focus on guest satisfaction and proactive problem solving.
• Ability to multitask, remain calm under pressure, and maintain attention to detail in a busy environment.
• Confidence when working independently as well as part of a team.
• Flexible approach to working hours, including weekends and evenings.
• Pride in personal presentation and fostering a professional, inclusive workplace.
• Willingness to learn and participate in ongoing training programmes.

• Supervise and coordinate all front-of-house and back-of-house operations, ensuring standards of guest service excellence are consistently met.
• Act as the main point of contact for guests, confidently dealing with enquiries, feedback or concerns in a professional and friendly manner.
• Support and lead the hotel team during your shift, providing guidance, motivation and hands-on assistance.
• Oversee daily operations including reception, food and beverage, housekeeping and maintenance, liaising with Staff from all departments.
• Ensure safety, security and cleanliness in all public areas and during all events and peak times.
• Assist in the training and development of team members to uphold our high standards of service and hospitality.
• Handle guest check-ins, check-outs and reservations as required.
• Respond quickly and efficiently to any emergencies or incidents.
• Monitor compliance with hotel policies and procedures.