Our client, a multi-faceted visual communications media company, is seeking a Project Coordinator to join their Customer Service department. He or she will be responsible for coordinating the execution and delivery of projects. The ideal candidate is self-motivated, organized and possesses strong interpersonal and problem solving skills. He or she must be energetic, enthusiastic, and able to work in a fast paced environment. Print industry experience is definitely an asset.

JOB DESCRIPTION

Primary Responsibilities

• Provide exceptional customer service to clients by promptly understanding client requirements, following up on projects in process, and communicating the needs of clients to production
• Process orders received from clients and our client’s Account Executives in a timely fashion
• Process change orders to reflect clients’ changing requirements
• Report status of current and pending projects on a daily basis
• Ensure that all stages of the Quality Control process have been checked off in all departments prior to shipping
• Follow-up with customers to obtain purchase orders for invoicing
• Maintain accurate client information in internal database system
• Assess appropriate charges to extra billing items and obtain mandatory client approval prior to proceeding
• Ensure all extra billings have been included once projects are ready for billing

Skills, Experience and Requirements

• Completion of post-secondary school (university or college) is required
• Excellent oral and written communication skills
• Possesses a strong ability to identify problems and solve them
• Able to work well independently and as part of a team

Key Competencies

• Pays strong attention to detail
• Able to take initiative
• Possesses strong organizational skills
• Possesses the ability to multi-task and work in a fast-paced environment

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• Provide exceptional customer service to clients by promptly understanding client requirements, following up on projects in process, and communicating the needs of clients to production
• Process orders received from clients and our client’s Account Executives in a timely fashion
• Process change orders to reflect clients’ changing requirements
• Report status of current and pending projects on a daily basis
• Ensure that all stages of the Quality Control process have been checked off in all departments prior to shipping
• Follow-up with customers to obtain purchase orders for invoicing
• Maintain accurate client information in internal database system
• Assess appropriate charges to extra billing items and obtain mandatory client approval prior to proceeding
• Ensure all extra billings have been included once projects are ready for billin