VANRATH are delighted to be assisting a Major Engineering company with the recruitment of a Aftersales Support Manager. Fantastic company to work in.
Office is based in BT35 - Newry - Monday to Friday - Permanent role
This is an Amazing company that has a top reputation.

SKILLS AND QUALIFICATIONS:

• Experience in similar role is essential
  For further information on this opportunity, or any other jobs in Belfast or wider Northern Ireland, please apply via the link below or contact Jack Groves via Vanrath.

Provide a responsive, efficient and cost effective after sales service to customers, which exceeds their expectations.

• Drive continuous improvement initiatives and track measurable outcomes.
• Set, monitor, and report on departmental goals regularly.
• Select and manage repair subcontractors; define SLAs and coordinate responses.
• Collaborate with Engineering and subcontractors to specify fitting kits for new machines.
• Manage customer relationships, gather product/service feedback, and escalate issues for resolution.
• Develop and implement SLAs for dealers.
• Oversee production of legacy replacement parts; manage customer communication on lead times and delivery.
• Maintain accurate customer pricing booklet for quick, precise repair quotes.
• Liaise with customers on breakdowns and spare parts; create tailored spare parts lists for dealers.
• Conduct and report Monthly Warranty Analysis.
• Investigate warranty claims to identify recurring issues; report findings to senior management.
• Escalate non-conformances to Quality Manager; support product quality improvements.
• Resolve supplier issues and process chargebacks where necessary.
• Promote and model company values in daily operations.
• Oversee team attendance and plan training aligned with business needs.