COMPANY OVERVIEW

Canstar is a Canadian restoration company, owned and operated since we opened in 1985. We have branches in BC and in AB. Canstar focuses on helping people after experiencing a fire, flood or other structural trauma to their home/business.
We love taking part in community events and are pleased to help our furry friends by sponsoring the BCSPCA. We pride ourselves as being the best in the restoration industry by providing excellent service, prioritizing safety, and delivering a very high level of quality work to our customers.

POSITION OVERVIEW

As a Canstar Receptionist, you will be the first point of contact for our company. You will attend to internal and external visitors, handle deliveries, deal with inquiries on the phone and face to face while creating a positive first impression, as well as assists administrative staff with overflow work, including database entry. You should be able to deal with emergencies in a timely and effective manner. This role may also assist with the after-hours call center when coverage is required.

Duties and Responsibilities

• Greet visitors and staff to the office
• Answer the telephone and direct the calls/messages in a friendly and professional manner as appropriate
• Order/maintain office supplies levels & equipment
• Prepare, send and receive couriers
• Open and distribute incoming mail
• Receive and record new jobs into our on-line Call Logs (accuracy is key to our success)
• Assign new job calls to our Canstar project managers based on call-rotation and our preferred project management listing
• Responsible for meeting Canstar Key Performance Indicators during office hours by hitting specific milestone dates for new job assignments through industry specific software XACT Analysis and Claims Connect platforms
• Responsible for uploading time sensitive Hazardous Material Inspection (HMI Reports) to our job files in our industry specific software;
• Distribute and track keys in hard copy binder and by online communication and job updates.
• Provide support with database entry and maintenance
• Document Filing/Scanning/Uploading
• May also assist with the after-hours call center when coverage is required.

Health and Safety

• Ensure that self and others adhere to Canstar’s health and safety practices and procedures
• Ensure good housekeeping is kept to perform work safely and efficiently
• Understand safety policies and protocols
• Ensure that self and others on site are wearing all required PPE, when required

WHO WE ARE LOOKING FOR:

A personable and well-organized individual with a strong administrative background is a perfect match for a Canstar Receptionist. Our ideal candidate is someone positive and helpful, who enjoys dealing with the public and has excellent communication and multi-tasking skills. Other important attributes of a Receptionist are:

• 2+ years of experience in a fast-paced administrative role
• 1+ years of experience working with at least one of the following: Strata/property management groups, Insurance, Construction, Carpentry or other trades and/or Restoration experience
• Excellent computer skills including Microsoft suite (Outlook, Word, Excel)
• Strong administrative and clerical skills
• Great customer service and interpersonal skills
• Extremely high level of attention to detail
• Strong and professional verbal and written communication
• Exceptional organizational and time-management skills
• Ability to multitask and prioritize in an ever-changing environment
• Skilled at working independently with minimal supervision and taking ownership of tasks
• The ability to accurately type 60 words per minute

Working Conditions

• This position may reports out of the Coquitlam Head Office
• Monday – Friday, day-time hours. Some overtime may be required

Perks of working for Canstar…

• Competitive compensation and generous bonus structure
• Extended health and dental benefits for you and your family
• Great company culture and career advancement opportunities
• Industry-related Tuition Reimbursement (50% - 100% of tuition costs!)

• Greet visitors and staff to the office
• Answer the telephone and direct the calls/messages in a friendly and professional manner as appropriate
• Order/maintain office supplies levels & equipment
• Prepare, send and receive couriers
• Open and distribute incoming mail
• Receive and record new jobs into our on-line Call Logs (accuracy is key to our success)
• Assign new job calls to our Canstar project managers based on call-rotation and our preferred project management listing
• Responsible for meeting Canstar Key Performance Indicators during office hours by hitting specific milestone dates for new job assignments through industry specific software XACT Analysis and Claims Connect platforms
• Responsible for uploading time sensitive Hazardous Material Inspection (HMI Reports) to our job files in our industry specific software;
• Distribute and track keys in hard copy binder and by online communication and job updates.
• Provide support with database entry and maintenance
• Document Filing/Scanning/Uploading
• May also assist with the after-hours call center when coverage is required