AFTERNOON SHIFTS: 1:00PM–6:00PM / 1:30PM–6:30PM (ON A ROTATIONAL BASIS)

We are currently seeking a Reception Administrator to join our friendly and supportive team. This is a part-time position, perfect for someone who enjoys working in a people-focused environment.
At our practice, we pride ourselves on being an inclusive and collaborative workplace. We value professionalism, compassion, and the ability to work both independently and as part of a team

Duties:

• Greet and check in patients, ensuring a welcoming and efficient front desk experience.
• Answer telephone calls promptly and courteously, maintaining patient confidentiality at all times.
• Handle face-to-face enquiries and direct them appropriately.
• Book new and follow-up appointments.
• Manage patient recall systems as directed by the management team.
• Process incoming messages and communications from patients, clinicians, and external bodies.
• Process prescription requests in accordance with practice policy.
• Register new patients and manage their information accurately.
• Manage electronic record transfers (incoming/outgoing).
• Open, sort, and distribute incoming mail.
• File and maintain medical records, scan and attach documents to patient files.
• Assist with patient and registrar surveys.
• Maintain and update patient database records (e.g., PDS).
• Monitor and action NHS email communications.
• Ensure the reception area is stocked and organised.
• Signpost patients to appropriate healthcare services.
• Book appointments for specialist clinics.
• Log and handle outgoing mail.
• Ensure the reception area is left tidy for the next shift.
• Secure the premises at the end of the day, including locking windows and setting alarms if last to leave.
• Carry out any other administrative tasks as required by management.

This job description may need to be reviewed or revised from time to time as the practice develops.

• Greet and check in patients, ensuring a welcoming and efficient front desk experience.
• Answer telephone calls promptly and courteously, maintaining patient confidentiality at all times.
• Handle face-to-face enquiries and direct them appropriately.
• Book new and follow-up appointments.
• Manage patient recall systems as directed by the management team.
• Process incoming messages and communications from patients, clinicians, and external bodies.
• Process prescription requests in accordance with practice policy.
• Register new patients and manage their information accurately.
• Manage electronic record transfers (incoming/outgoing).
• Open, sort, and distribute incoming mail.
• File and maintain medical records, scan and attach documents to patient files.
• Assist with patient and registrar surveys.
• Maintain and update patient database records (e.g., PDS).
• Monitor and action NHS email communications.
• Ensure the reception area is stocked and organised.
• Signpost patients to appropriate healthcare services.
• Book appointments for specialist clinics.
• Log and handle outgoing mail.
• Ensure the reception area is left tidy for the next shift.
• Secure the premises at the end of the day, including locking windows and setting alarms if last to leave.
• Carry out any other administrative tasks as required by management