To answer the telephone promptly and deal with enquiries in a helpful and courteous manner, being aware of the need to maintain confidentiality at all times regarding patients and staff. Booking - cancelling, amending patients appointments using EMIS web clinical software Manning the practices email inbox To maintain a good rapport/relationship between internal and external customers of the Practice at all times. To have an overview of the demands and workflow of the Practice during the working day. To book - cancel and amend patients appointments using the clinical system Ensure the waiting area - reception front desk is kept tidy and keep forms and patient information stocked up where possible.
Arranging appointments for patients reviews as part of QOF management Register new patients living within our catchment area Dealing with internal and external post Patient engagement proactively inform patients of benefits for signing up to the online services where patients can book appointments - order repeat prescription and view their medical record. Effectively signpost patients to services appropriate to their needs Scanning and action the clinical correspondence as per GP instructions into the patients medical records To follow up referrals to the relevant hospital departments as requested by clinical staff and accurately document the receipt in patients records. Request the repeat prescriptions received in person, email and fax via medicine management in EMIS. Filing prescriptions actioned by the GP To be flexible to cover shifts in the event of staff holidays and sickness at short notice is essential

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