CUSTOMER SERVICE RECEPTIONIST

Location: Bellshill ML4 3LU
Contract Type: Full-time, Permanent
Working Hours: Monday to Friday, 9:00 am – 6:00 pm
We are looking for a confident and customer service-focused receptionist to join the Renault Trucks team at our Dealership in Bellshill. You will be the first point of contact for our customers, whether that’s in person in our reception area, over the telephone or by email. You’ll need excellent customer service skills as you will be multi-tasking, anything from booking in vehicles, updating customers with progress reports, invoicing, to administration support for the Service and Parts Managers. We are looking for an individual who enjoys being part of a small, busy team; no two days will be the same! Teamwork is key and working together to achieve results will ensure our customers receive the best service.

WHO WE ARE AND WHAT WE BELIEVE IN

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.
Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.
As part of Volvo Group, Renault Trucks counts 10,000 professionals committed to have a positive impact on society. We want to contribute to a more sustainable future. We create the business opportunities to make it happen and we stand up to lead this transformation in the transport industry. We care for each other and value our work-life balance. We are eager to learn and grow. We think as entrepreneurs, we are empowered and fairly recognized for our contribution. We are simple, pragmatic, committed and warm

• Greeting customers in a courteous manner, interpreting their requirements and completing necessary paperwork to enable work to be undertaken.
• Scheduling routine maintenance for customers using our internal systems
• Raising job cards and invoicing
• Monitoring the Work In Progress (WIP) to keep it under control
• Keeping customers updated with likely completion times and contacting customers to inform them of any additional work required
• Issuing accurate quotations to gain the necessary authority to complete the work.
• Liaising with the workshop to develop service contract opportunities