Job description:
We are currently seeking a compassionate and skilled individual to join our clinic team as a Receptionist. As the face of our clinic, the receptionist plays a crucial role in creating a positive first impression for our clients and visitors. The successful candidate will possess exceptional interpersonal skills, outstanding customer service abilities, and the capacity to thrive in a fast-paced environment.

Responsibilities:

• Direct Billing: Manage the billing process efficiently and accurately, ensuring that clients are billed correctly and all transactions are recorded appropriately in our system.
• Answering Calls and Emails: Handle incoming phone calls and emails with professionalism and courtesy, addressing client inquiries, scheduling appointments, and providing necessary information.
• Greeting Guests: Welcome clients and visitors with a warm and friendly demeanor, making them feel comfortable and valued upon their arrival.
• Excellent Interpersonal Skills: Engage with clients, team members, and visitors in a positive and professional manner, demonstrating active listening and effective communication.
• Customer Service: Provide exceptional customer service by anticipating and fulfilling client needs, resolving issues promptly, and ensuring their overall satisfaction with the clinic experience.
• Multitasking: Effectively manage various tasks simultaneously, such as answering calls, attending to guests, handling administrative duties, and assisting team members as needed.
• Conflict Resolution: Utilize strong problem-solving skills and empathy to address conflicts or concerns that may arise, aiming to find amicable solutions and maintain a positive atmosphere in the clinic.
• Fast-Paced Environment: Thrive in a dynamic and fast-paced clinic setting, where adaptability and quick thinking are essential for delivering top-notch service to clients.
• Administrative Support: Assist with various administrative tasks, including data entry, appointment scheduling, and maintaining accurate client records.

Qualifications:

• Experience in a receptionist or customer service role, preferably in a healthcare or service-oriented setting.
• Exceptional interpersonal and communication skills, both written and verbal.
• Strong proficiency in using office software, email, and scheduling tools.
• Ability to handle high call volumes and manage multiple tasks efficiently.
• Conflict resolution skills and the ability to remain composed under pressure.
• Friendly, approachable, and professional demeanor.
• Strong organizational skills and attention to detail.
• Flexibility in working hours, including potential evenings and weekends.

Join our team and become an integral part of a clinic that is dedicated to providing the highest level of care and service to our clients. If you are a proactive, customer-focused individual who thrives in a fast-paced environment, we invite you to apply for this exciting opportunity.
To apply, please submit your resume and a cover letter detailing your relevant experience and explaining why you are the perfect fit for this role.
Job Type: Part-time
Part-time hours: 17-25 hours per week, plus bonuses based on performance
Work Location: In person
Job Types: Part-time, Permanent
Pay: $17.00-$22.00 per hour
Expected hours: 17 – 25 per week

Education:

• Secondary School (preferred)

Experience:

• Customer service: 1 year (preferred)

Work Location: In perso

• Direct Billing: Manage the billing process efficiently and accurately, ensuring that clients are billed correctly and all transactions are recorded appropriately in our system.
• Answering Calls and Emails: Handle incoming phone calls and emails with professionalism and courtesy, addressing client inquiries, scheduling appointments, and providing necessary information.
• Greeting Guests: Welcome clients and visitors with a warm and friendly demeanor, making them feel comfortable and valued upon their arrival.
• Excellent Interpersonal Skills: Engage with clients, team members, and visitors in a positive and professional manner, demonstrating active listening and effective communication.
• Customer Service: Provide exceptional customer service by anticipating and fulfilling client needs, resolving issues promptly, and ensuring their overall satisfaction with the clinic experience.
• Multitasking: Effectively manage various tasks simultaneously, such as answering calls, attending to guests, handling administrative duties, and assisting team members as needed.
• Conflict Resolution: Utilize strong problem-solving skills and empathy to address conflicts or concerns that may arise, aiming to find amicable solutions and maintain a positive atmosphere in the clinic.
• Fast-Paced Environment: Thrive in a dynamic and fast-paced clinic setting, where adaptability and quick thinking are essential for delivering top-notch service to clients.
• Administrative Support: Assist with various administrative tasks, including data entry, appointment scheduling, and maintaining accurate client records