DESCRIPTION

Position Title: Front Desk Receptionist
Location: MD Care & Associates/ 278 Avocado Ave, El Cajon CA 92020
Schedule: Either 7am-4pm or 7:30am-4:30pm Monday - Thursday. Friday end of day is 2:00pm.
Employment Type: Full-Time
Hourly Range: $20 (based on experience)

ABOUT US:

MD Care & Associates was founded in 2013 for the purpose of providing patients with quality healthcare services. We are a person-centered organization, whose goal is to serve our patients in need with excellence and efficiency. We are led by Dr. Robin Spiering, who has over 20 years of medical experience specializing in internal medicine. We strive to treat patients as friends and family, not just as customers and numbers on a page. Through friendly, caring interactions, we believe patients will leave feeling not only mentally and physically well, but also emotionally healthy and pleased with the services we have provided.

JOB DESCRIPTION:

MD Care & Associates is seeking a friendly, dependable Front Desk Receptionist to join our patient-centered team in San Diego. This role involves checking patients in and out, answering phone calls, verifying insurance, scheduling appointments, and maintaining accurate records, all while helping to create the warm, family-friendly atmosphere that defines our practice. The ideal candidate is a team player with strong communication skills, attention to detail, and the ability to connect easily with patients. Prior experience in a medical office and familiarity with insurance verification is preferred.

Key Responsibilities:

• Greet patients and visitors warmly, maintaining eye contact upon entering the center.
• Exhibit friendliness and courtesy in interactions with patients and co-workers.
• Efficiently manage patient check-ins, appointment scheduling, and demographic verification.
• Collect co-pays and handle financial transactions with accuracy.
• Adhere to HIPAA regulations for patient information confidentiality.
• Inform patients of any appointment delays and manage concerns with professionalism.
• Schedule and confirm follow-up appointments.
• Handle incoming calls and direct them appropriately.
• Maintain a clean, organized front office, ensuring all supplies are well-stocked.
• Comply with all safety guidelines and policies.

Qualifications:

• Proven experience in a receptionist role, within a medical setting.
• Proficient in phone etiquette and managing multiple lines.
• Epic experience is a plus
• Strong organizational skills and attention to detail.
• Demonstrated self-motivation and drive.
• Ability to effectively multitask in busy environments.
• Record of consistent attendance at previous employment.
• Prior experience in a medical office setting.
• Bilingual skills in Spanish a plus

Benefits:

• Medical after 90 days

MD Care & Associates is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, marital status, status as a protected veteran, or status as a qualified individual with disability

• Greet patients and visitors warmly, maintaining eye contact upon entering the center.
• Exhibit friendliness and courtesy in interactions with patients and co-workers.
• Efficiently manage patient check-ins, appointment scheduling, and demographic verification.
• Collect co-pays and handle financial transactions with accuracy.
• Adhere to HIPAA regulations for patient information confidentiality.
• Inform patients of any appointment delays and manage concerns with professionalism.
• Schedule and confirm follow-up appointments.
• Handle incoming calls and direct them appropriately.
• Maintain a clean, organized front office, ensuring all supplies are well-stocked.
• Comply with all safety guidelines and policies