ABOUT US:

Willow Eye Clinic is a patient-focused optometry practice dedicated to providing high-quality eye care located in Oakville, ON. We pride ourselves on our state-of-the-art facilities and a team that is committed to delivering exceptional service. We are looking for a proactive and organized individual to support our team and ensure smooth daily operations.

JOB DESCRIPTION:

As a Medical Receptionist / Optometric Assistant / Student Optician at Willow, you will play a vital role in supporting our optometrists and ensuring a smooth and efficient patient experience. Your responsibilities will include a mix of clinical, optical, and administrative tasks, making this a dynamic and rewarding position for the right candidate. If you have a passion for customer service and are fluent in English and Chinese, we want to hear from you!

QUALIFICATIONS:

• No relevant experience is required but prior customer service experience is needed.
• Pay is based on experience and qualifications.
• Fluency in both English and Chinese is required.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and work efficiently in a fast-paced environment.
• Comfortable working with patients of all ages, including pediatric patients.
• Has availability of at least 24 hours/week, including Saturdays.
  Join our team and be part of a dynamic environment where you can grow your skills while helping others maintain their eye health.

Administrative Duties

• Schedule appointments and manage the clinic’s calendar.
• Maintain accurate patient records and handle confidential information with discretion.
• Complete insurance billing and process payments.

Patient Interaction

• Greet and check in patients.
• Assist patients with pre-testing procedures such as auto-refraction, fundus photography and tonometry.
• Provide patient education on eye care such as contact lens usage.

Optical Responsibilities

• Assist patients in selecting frames and lenses based on their prescription and personal preferences.
• Aid in the fitting, adjustment, and repair of eyeglasses as needed.
• Educate patients on the proper care and maintenance of their eyewear.