Overview:
The Medical Office Receptionist undertakes a variety of day-to-day office and clerical tasks to ensure that office operations run smoothly and are successful in supporting other business activities. The Medical Office Receptionist obtains insurance information, collects payments and works with the scheduling system as well as acts as an interdepartmental staff liaison between staff, providers and customers to ensure professional service and promote customer relations. The Medical Office Receptionist is able to function with minimal supervision and demonstrates appropriate decision making skills within established guidelines, maintains strict confidentiality, and utilizes discretion at all times.
This position’s work location is on site only.

PATIENT EXPERIENCE

• Anticipates and promptly responds to customer needs.
• Actively listens to the people we serve and co-workers. Responds promptly, reliably and in an understandable manner.
• Provides prompt and courteous service and communicates when service is delayed.
• Prevents, calms or diffuses irate callers and patients by working with them to identify concerns and properly direct calls or solutions.

EDUCATION

High School Diploma or GED - Required
Associate’s Degree - Preferred

EXPERIENCE

Minimum two years in medical or comparable field - Preferred
Minimum two years of customer service experience - Preferred
Previous experience with Dimensions, Lawson, Halogen, Midas, Microsoft Office Suite - Preferre

Please refer the Job description for details