Key Responsibilities:

• Welcoming patients and creating a supportive, comfortable clinic environment

• Managing appointments, bookings, and clinician schedules using Cliniko

• Handling phone, email, and in-person enquiries in a professional and empathetic manner

• Processing payments, invoices, and private health fund claims

• Managing billing processes including DVA and WorkCover claims

• Maintaining accurate and confidential patient records

• Supporting clinicians with administrative tasks as required

• Ensuring reception and clinic spaces are clean, organised, and aligned with brand standards

About You:

• Strong communication skills with a warm, patient-centred approach

• Highly organised with excellent attention to detail

• Ability to multitask and remain calm in a fast-paced environment

• Confident using Cliniko or similar practice management software

• Experience with private health billing, DVA, and WorkCover processes is highly regarded

• A genuine interest in health and wellbeing, particularly women’s and pelvic health