Kilkenny Ormonde Hotel are recruiting a Hotel Receptionist - Full Time Position - Experience Essential to join our Front Office Team.

Reporting to the Front Office Manager, the successful candidate’s responsibilities will include:

• Providing excellent service to guests at all times
• Adhering to company Brand Standards
• Ensuring smooth completion of Front Office operations
• Check-in and check-out of guests at Reception
• Dealing with guest queries
• Processing payment for guests bills on check-out
• Organising check-in for large tours and groups with room allocations
• Taking reservation calls when required

Ideal Candidate

• An individual with a positive, professional and friendly manner who excels in customer care
• The ability to work in a fast paced environment whilst ensuring attention to detail
• Organisational and Administrative Skills
• Strong IT Skills
• Experience with Hotsoft would be desirable
• Flexible - the candidate must be available to work shifts including early mornings, late evenings, weekends and holiday periods
• Previous experience in a similar role is essential, preferably in a 4* Hotel

Benefits of working with Kilkenny Ormonde Hotel

• Complimentary Leisure Club Membership
• Complimentary meals while on duty
• Discounted Accommodation Rate in Kilkenny Ormonde and sister property, Absolute Hotel Limerick
• Discounted Accommodation and F & B rates in Windward properties
• Discounted Friends and Family Rate
• Discount on prebooked events in the property
• Employee Referral Scheme
• Uniform Provided
• Christmas Savings Scheme
• Career Development Programme
• Employee Assistance Programme

We are an equal opportunities employer.
Reference ID: KOHREC2024
Job Types: Full-time, Permanent

Benefits:

• Gym membership

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Application question(s):

• Are you over 18 years old?
• Are you available to work Midweek, Weekends & Holidays?
• Do you have experience in this role?
• Do you have a valid work permit?

Work Location: In person
Reference ID: KOHREC202

• Providing excellent service to guests at all times
• Adhering to company Brand Standards
• Ensuring smooth completion of Front Office operations
• Check-in and check-out of guests at Reception
• Dealing with guest queries
• Processing payment for guests bills on check-out
• Organising check-in for large tours and groups with room allocations
• Taking reservation calls when require