JOB OVERVIEW:

Carecall247, part of Provide CIC, is seeking a dedicated Administrator to join our team. As an administrator, you will be responsible for providing a co-ordinated administrative support function at our Control Centre that provides emergency responses to service users requiring assistance or those who have experienced a fall.

COMMUNICATION AND RELATIONSHIP SKILLS

· To communicate with existing or potential Carecall247 service users in a professional
and helpful manner.
· To provide first line response to queries from referrers, service users, health
· professionals, social prescribers, Provide staff and partnership agencies
· To maintain good working relationships with key departments/organisations to ensure
the smooth running of the service.
· Represent and promote the service at events

REQUIREMENTS:

• Strong IT skills with adaptability to new systems.
• Strong communication skills.
• Previous experience in a customer-facing role.
• Ability to live within the response area.

Undertake clerical support to the Carecall247 service including production of monthly reports, daily management of databases, financial procedures, updating service user records, maintaining policies The Carecall247 Administrators key roles are:
· To follow guidelines and procedures producing reports , and any other general duties requested.
· To be responsible for all stock, equipment and stationery ordering and receipt.
· To undertake confidential administrative support, such as team meetings.
· To support Technology Supervisor to manage and maintain appropriate stock levels
· Schedule installations and referrals daily
· Coordinate daily maintenance visits for installers
To ensure that all new service users are charged appropriately in line with the
Carecall247 billing procedure and that all customer billing details are recorded and
maintained.
· To undertake the completion of purchase orders for appropriate staff, as required.
· Be responsible for the completion of the monthly debtors list.
· Take minutes at departmental team meetings as required and distribute to the team within a timely manner.
· Maintain computerised records, ensuring confidentiality and efficient retrieval of information.
· Be responsible for the preparation, posting and collation of returned service users annual surveys
· Verify the accuracy of incoming referrals and coordinate with social prescribers to obtain any missing information.
· Manage multiple generic email inboxes.
· Coordinate collections of returned devices.