Full job description

IT Manager - Boston (Lincs) - Attractive package

ALH Recruitment are looking to recruit an IT Manager with immediate effect for our industry leading client who are based in Boston, Lincolnshire.

IT Manager - Job summary:

Responsible for the implementation, management, and delivery of IT infrastructure and services throughout the organisation. This role combines hands-on technical administration with leadership responsibilities to meet business needs and stakeholder expectations. Very broadly, the role includes:

Oversight of infrastructure, networks, cloud services, and business-critical applications, ensuring secure and reliable operations.

Support for both legacy and modern systems, including ERP, CRM, Sage, Microsoft 365, and specialist software.

Management and liaison with external providers, contractors, and internal teams to deliver IT solutions, support business projects, and align technology strategy with organisational objectives.

Responsibilities:

Deliver hands-on IT support and administration across hardware, software, and infrastructure.

Manage Microsoft 365 services including Outlook, SharePoint, Teams, OneDrive, Adobe, Google apps and Intune.

Provide end-user support and business use-case guidance for Teams, SharePoint, and OneDrive, including secure file sharing with clients and access to external 365 resources.

Administer Active Directory, including user provisioning, group policies, account decommissioning, and organisational structure management.

Configure and manage VLANs, switches, routers, firewalls, and wireless networks.

Administer and support telephony systems, including Avaya onsite PBX, VoIP services, and phone recording/information requests.

Provide support for audio-visual equipment, conferencing systems, and meeting room technology.

Assist with IT and audio-visual setup at company events and meetings.

Maintain and support ERP and CRM systems, including troubleshooting and vendor liaison.

Provide support for legacy programs such as Sage 50 Accounts and Sage Manufacturing.

Support and maintain specialist applications including Sage Payroll, Adobe Creative Cloud, KeyShot, and other business-critical software.

Implement, manage, and support site-wide applications such as the ‘Sign Inn’ visitor management system, including iPad terminals across the main site.

Provide printer and peripheral maintenance, setup, and support.

Perform patch management, system monitoring, and preventative maintenance.

Administer data backups, disaster recovery, and business continuity solutions.

Oversee IT security measures including endpoint protection, MFA, and vulnerability checks.

Provide 3rd line escalation support for complex technical incidents.

Manage IT asset inventory, procurement, and lifecycle management.

Handle hardware purchasing for end-user equipment such as laptops, monitors, keyboards, and mice.

Skills/Experience

• Strong technical background across IT infrastructure, networking, cloud, and system administration.
• Proven experience in IT management and supervisory responsibilities, supported by a broad IT career history.
• Hands-on expertise with Microsoft 365, Active Directory, Intune, and Azure administration.
• Expertise in VLAN and switch configuration, firewall management, VPNs, and network security.
• Experience supporting ERP, CRM, legacy systems (Sage 50 Accounts, Sage Manufacturing), and specialist applications such as Adobe Creative Cloud, KeyShot, and Sage Payroll.
• Knowledge of domain administration, DNS, SSL certificates, and website support.
• Familiarity with email management and branding solutions such as Exclaimer.
• Experience implementing and supporting business systems such as visitor management (SignInn) and site-wide infrastructure projects.
• Strong problem-solving skills with extensive 3rd line support and troubleshooting experience.
• Knowledge of IT security (specifically Cyber Essentials and ISO 27001), compliance, data and GDPR protection, and business continuity planning.
• Proven people management skills, with the ability to lead, mentor, and develop team members.
• Excellent stakeholder management, able to communicate technical concepts clearly and effectively to non-technical colleagues, suppliers, and leadership.
• Effective collaboration skills, with experience working alongside contractors, MSPs, and cross-departmental teams.

Relevant IT certifications (e.g., Microsoft, ITIL, CompTIA) desirable.

If you feel you have the skills and experience to step into this exciting IT Manager position, please apply below: