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Remote Technical Support Agent | Smart Home Technology at Resolv.Global
León, Guanajuato, Mexico - Full Time
Skills Needed
Technical Support, Customer Service, Troubleshooting, English Communication, Crm Software, Smart Home Technology, Wi Fi Connectivity, Device Pairing, Time Management, Problem Solving
Specialization
Requires at least one year of customer service experience and strong English communication skills. Candidates must reside in Mexico or Colombia and meet specific hardware requirements, including a Windows 11 PC with 16GB RAM.
Senior Technical Product Manager, Marketing Technology at Zillow
Ciudad de México, , Mexico - Full Time
Skills Needed
Customer Data Platform, Audience Segmentation, Identity Resolution, Martech, Product Management, Roadmap Prioritization, Data Modeling, Event Schemas, Vendor Management, Stakeholder Management, Technical Communication, Ai Application, Reverse Etl, Paid Media Activation, Messaging Platform Integration, Written Communication
Specialization
Requires 3+ years of product management experience, with at least one year specifically in martech or data platforms. Must be fluent in CDP tools, data models, and the ability to lead technical conversations with engineers.
Experience Required
Minimum 2 year(s)
Remote Technical Support Agent | Smart Home Technology at Resolv.Global
León, Guanajuato, Mexico - Full Time
Skills Needed
Technical Support, Customer Service, Troubleshooting, English Communication, Crm Software, Smart Home Technology, Wi Fi Connectivity, Device Pairing, Time Management, Problem Solving
Specialization
Requires at least one year of customer service experience and strong English communication skills. Candidates must reside in Mexico and possess specific hardware, including a Windows 11 PC with 16GB RAM and fibre internet.
Head, Engineering and Information Technology Division at NATO
La Spezia, Liguria, Italy - Full Time
Skills Needed
Technical Governance, Strategic Planning, Budget Management, Engineering Leadership, It Strategy, Project Management, Workforce Development, Risk Assessment, Stakeholder Management, Change Management, Operational Effectiveness, Compliance, Resource Allocation, Service Oriented Culture, Technical Advisory, Organizational Structure
Specialization
Requires a Master's degree in engineering or a scientific discipline with at least 10 years of senior-level experience in technology or the defence industry. Must possess a proven track record in leading large-scale business transformations and managing multi-disciplinary teams.
Experience Required
Minimum 10 year(s)
Software Engineer III, Securities Services Technology at JPMC Candidate Experience page
Sydney, New South Wales, Australia - Full Time
Skills Needed
Java, J2ee, System Design, Application Development, Ci/Cd, Agile Methodologies, Software Development Life Cycle, Database Querying, Cloud Technologies, Front End Technologies, Application Resiliency, Security
Specialization
Requires a Bachelor's degree in Computer Science and at least 3 years of software engineering experience. Proficiency in Java/J2EE and a solid understanding of the SDLC and agile methodologies are essential.
Experience Required
Minimum 2 year(s)
Architekt:in (m/w/d) - Design Technology Management at GROPYUS AG
Berlin, , Germany - Full Time
Skills Needed
Revit, Bim Standards, Digital Planning Workflows, C#, Python, Dynamo, Revit Api, Rhino, Grasshopper, Revit Family Creation, Process Optimization, Interdisciplinary Planning, German Language, English Language
Specialization
Candidates need a degree in Architecture, Civil Engineering, or BIM with several years of experience in digital planning and Revit. Proficiency in automation tools like C#, Python, or Dynamo is highly advantageous.
Experience Required
Minimum 2 year(s)
Information Technology Specialist - Tersane Istanbul at Accor
Istanbul, Istanbul, Turkey - Full Time
Skills Needed
Technical Support, Network Administration, System Administration, Hardware Configuration, Pms Systems, Pos Systems, Cybersecurity, Asset Management, It Infrastructure, Troubleshooting, English Proficiency, Communication Skills
Specialization
Candidates must have a degree or vocational education in IT or Computer Programming and at least 2 years of experience in a similar role. Proficiency in computer hardware, networking, and hotel systems is required, with English being an asset.
Experience Required
Minimum 2 year(s)
Software Engineer - School of Information Technology at Public Service Division
Singapore, , Singapore - Full Time
Skills Needed
Software Development, System Development, Ai Assisted Coding, Cloud Computing, Agile Methodology, Applied Research, Project Design, Student Supervision
Specialization
Candidates need a relevant qualification in Computer Science, IT, or Engineering with at least one year of software development experience. Proficiency in AI-assisted tools, Cloud Computing, and Agile methodologies is required.
Part-time Information Technology Graduate Assistant at Loyola-Notre Dame Library
Baltimore, Maryland, United States - Full Time
Skills Needed
Technical Support, Hardware Troubleshooting, Software Troubleshooting, Inventory Management, Technical Documentation, Customer Service, Problem Solving, Analytical Skills, Interpersonal Communication, Collaborative Work
Specialization
Candidates must have a bachelor's degree or equivalent experience in information technology, computer science, or a related field. Strong customer service skills and the ability to work independently in a dynamic environment are required.
Information Technology - Help Desk Analyst 130-1005 at CommunityCare
Tulsa, Oklahoma, United States - Full Time
Skills Needed
Lan/Wan Networking, Microsoft Software, Hardware Troubleshooting, Software Troubleshooting, Network Administration, User Training, Problem Solving, Technical Communication
Specialization
Requires an associate degree in Computer Science or Engineering and A+ and N+ certifications. Prefers a minimum of 2 years of related systems experience and strong troubleshooting skills.
Experience Required
Minimum 2 year(s)
Program Director Information Technology (Epic Bridges) at Geisinger Clinic
, Pennsylvania, United States - Full Time
Skills Needed
Interpersonal Communication, It Project Planning And Organization, Leadership, Problem Management
Specialization
Requires a high school diploma and at least 8 years of relevant experience, including 2 years of management experience. Epic Bridges Certification is highly preferred.
Experience Required
Minimum 10 year(s)
Senior Application Developer, Information Technology at CREA, LLC
Indianapolis, Indiana, United States - Full Time
Skills Needed
Angular, Php, Laravel, Microsoft Sql Server, Azure, Power Automate, Power Apps, Javascript, Typescript, .Net Framework, Vsto, Rest Apis, T Sql, Etl/Elt, Ci/Cd, Github
Specialization
Requires over 7 years of professional application development experience, with specific expertise in PHP, JavaScript, Angular, and Laravel. Proficiency in Microsoft SQL Server and experience with Azure services and system integration patterns are essential.
Experience Required
Minimum 5 year(s)
TS Engineer - (Technology Services) - Ahmedabad, India at Qatar Airways
Ahmedabad, gujarat, India - Full Time
Skills Needed
Technical Support, Itil Processes, Troubleshooting, Incident Management, End User Support, Remote Assistance, Network Diagnostics, Customer Service, Multi Tasking, Interpersonal Skills, English Communication, Vendor Coordination
Specialization
Requires a Bachelor's Degree or Diploma in Computer Sciences with at least 2 years of relevant technical support experience. Certifications such as CCNA, MCSE, or ITIL Foundation are considered an advantage.
Experience Required
Minimum 2 year(s)
Senior Manager, Technology and Cyber Risk, RBC Clear at Royal Bank of Canada
Toronto, Ontario, Canada - Full Time
Skills Needed
Critical Thinking, Cyber Security Management, Decision Making, Detail Oriented, Information Security Management, Information Technology Security, Interpersonal Relationship Management, It Security Architecture, Performance Management, Operational Risk Management, Risk Assessment, Regulatory Compliance, Stakeholder Management, Vulnerability Management, Analytical Skills, Problem Solving
Specialization
Candidates must have extensive experience in operational risk management and leadership, along with professional certifications such as CISA, CRISC, or CISSP. A university degree and a strong understanding of the financial services regulatory landscape are required.
Experience Required
Minimum 10 year(s)
Sr Partner Development Manager - Technology Alliances at Parloa
Munich, Bavaria, Germany - Full Time
Skills Needed
Technology Alliances, Partner Management, Co Sell Motions, Marketplace Transactability, Joint Go To Market, Strategic Planning, Pipeline Generation, Relationship Building, Hyperscaler Ecosystems, Executive Communication, English Fluency, German Fluency
Specialization
Requires 8+ years of experience in technology alliances or channel roles within SaaS, Cloud, or AI sectors, with direct experience working with hyperscalers. Professional fluency in both English and German is required, with a preference for candidates based in Munich.
Experience Required
Minimum 10 year(s)
AI/ML Team Leader - Technology Development (f/m/div.) at Bosch Group
Braga, , Portugal - Full Time
Skills Needed
Machine Learning, Generative Ai, Python, Mlops, System Design, Ci/Cd, Langchain, Llamaindex, Distributed Computing, Data Architecture, Anomaly Detection, Time Series Analysis, Root Cause Analysis, Scrum, Project Management, Api Development
Specialization
Requires a postgraduate degree in Computer Science or a related field with experience leading AI/ML teams in industrial environments. Must have 3+ years of hands-on AI engineering experience and proficiency in Python and MLOps.
Experience Required
Minimum 5 year(s)
Sales Manager Europe (all genders) – Sensor Technology at munerio consulting GmbH
Kassel, Hesse, Germany - Full Time
Skills Needed
Technical Sales, Mobile Hydraulics, Account Management, Market Analysis, Oem Sales, Customer Relationship Management, German, English, Sap, Microsoft Excel, Microsoft Powerpoint
Specialization
Requires 5-6 years of industrial sales experience in hydraulics or related drive technologies, preferably within an OEM environment. Must be fluent in German and English with a proactive approach to market development and willingness to travel.
Experience Required
Minimum 5 year(s)
CO - P4533 - Information Technology Project Manager at Virginia Department of Environmental Quality
Richmond, Virginia, United States - Full Time
Skills Needed
Project Management, Agile Methodologies, Sdlc, Stakeholder Management, Risk Management, Resource Planning, Requirement Gathering, Meeting Facilitation, Team Leadership, Jira, Confluence, Scrum, Project Chartering, Communication Planning, Process Improvement, Iterative Development
Specialization
Candidates need extensive experience in IT project management and agile practices, preferably with a PMP or similar certification. Strong skills in SDLC, stakeholder interaction, and the ability to document complex project plans are required.
Experience Required
Minimum 5 year(s)
Manager - Service Transition.Information Technology at MTN Group
, Lagos State, Nigeria - Full Time
Skills Needed
Service Transition, Change Management, Release Management, It Asset Management, Configuration Management, Itil, Iso 20000, Cmdb Governance, Risk Evaluation, Stakeholder Management, People Management, Agile, Devops, Kpi Monitoring, Process Improvement, It Service Management
Specialization
Requires a degree in Computer Science or Engineering with mandatory ITIL v4 Foundation and Practitioner certifications. Candidates need 6-13 years of experience in ITSM, including at least 3 years in a supervisory role within a large enterprise or telecoms environment.
Experience Required
Minimum 10 year(s)
Remote Technical Support Agent | Smart Home Technology at Resolv.Global
Ciudad de México, , Mexico - Full Time
Skills Needed
Technical Support, Customer Service, Troubleshooting, English Communication, Crm Software, Smart Home Technology, Wi Fi Connectivity, Device Pairing, Time Management, Problem Solving
Specialization
Requires at least 1 year of customer service experience and strong English communication skills. Candidates must reside in Mexico and meet specific hardware requirements, including a Windows 11 PC with 16GB RAM and dual monitors.
Remote Technical Support Agent | Smart Home Technology at Resolv.Global
León, Guanajuato, Mexico -
Full Time

Start Date

Immediate

Expiry Date

21 Sep, 26

Salary

5.5

Posted On

23 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Technical Support, Customer Service, Troubleshooting, English Communication, CRM Software, Smart Home Technology, Wi-Fi Connectivity, Device Pairing, Time Management, Problem Solving

Industry

Outsourcing and Offshoring Consulting

Description
We are looking for a technically minded, patient, and customer-focused professional to join our remote technical support team in Mexico and Colombia. In this role, you will be the direct point of contact for residents who need help with their smart home devices, supporting them through inbound calls and emails to get their technology working the way it should. The company you will be supporting works with leasing companies across the US to provide and maintain smart home technology solutions in residential properties. Their focus is on building lasting relationships with clients by making sure residents are well looked after long after they move in. If you enjoy solving technical problems, explaining things clearly, and giving people a genuinely helpful experience, this role is a great fit. This is a fully remote, full-time position based in Mexico and Colombia. Training runs for 4 to 5 weeks and includes both video modules and hands-on time with the actual devices you will be supporting, so you will feel confident and well-prepared before going live. Please note: You must meet the hardware requirements before your start date. Candidates who do not meet these requirements will not be able to move forward in the process. What You Will Do Handle inbound technical support calls and emails from residents experiencing issues with their smart home devices Troubleshoot common problems such as Wi-Fi connectivity issues, device pairing failures, and general setup questions Walk residents through solutions clearly and calmly, adjusting your explanations to their level of comfort with technology Log and manage all interactions accurately in CRM software Handle both voice and email support channels, managing multiple tasks at the same time Stay up to date with product changes and adapt to an evolving support environment Schedule and Compensation $5.50 USD per hour Paid weekly Mon to Fri, 8:30 AM – 6:30 PM MST Training duration: 4 to 5 weeks (paid) Technical Requirements (Essential) To be considered, candidates must meet all technical requirements below: Windows 11 PC (Mac not supported) 16 GB RAM Dual monitors Webcam Fibre internet with a wired connection Backup power solution Microsoft Teams / Office 365 Applications that do not meet the minimum technical requirements may not move forward in the process. Hiring Process To ensure fairness and consistency, all applicants must complete every stage of the hiring process. Our process includes: Resume and Prescreen Questionnaire Review One-Way Video Interview Live Interview Final Interview Please note: This is an English-speaking role that requires strong written and verbal English communication skills. All resumes/CVs must be submitted in English to be considered for the position. Requirements What We Are Looking For Strong verbal and written communication skills in English At least 1 year of customer service experience, ideally in a role that handled both calls and emails A genuine interest in technology and the confidence to troubleshoot device and connectivity issues Good physical dexterity for working with smart home hardware during the hands-on training period Experience with CRM software and solid general computer skills A patient, methodical approach to problem-solving with the customer always in mind The ability to manage your time and stay focused in a fast-paced remote environment Comfort with basic financial and leasing terminology, as you will be working in a property management context Currently residing in Mexico or Colombia
Responsibilities
Provide technical support via inbound calls and emails to residents regarding smart home device setup and connectivity. Log all interactions in CRM software and guide users through troubleshooting steps clearly and calmly.
Remote Technical Support Agent | Smart Home Technology at Resolv.Global
León, Guanajuato, Mexico - Full Time
Skills Needed
Technical Support, Customer Service, Troubleshooting, English Communication, Crm Software, Smart Home Technology, Wi Fi Connectivity, Device Pairing, Time Management, Problem Solving
Specialization
Requires at least one year of customer service experience and strong English communication skills. Candidates must reside in Mexico or Colombia and meet specific hardware requirements, including a Windows 11 PC with 16GB RAM.
Senior Technical Product Manager, Marketing Technology at Zillow
Ciudad de México, , Mexico - Full Time
Skills Needed
Customer Data Platform, Audience Segmentation, Identity Resolution, Martech, Product Management, Roadmap Prioritization, Data Modeling, Event Schemas, Vendor Management, Stakeholder Management, Technical Communication, Ai Application, Reverse Etl, Paid Media Activation, Messaging Platform Integration, Written Communication
Specialization
Requires 3+ years of product management experience, with at least one year specifically in martech or data platforms. Must be fluent in CDP tools, data models, and the ability to lead technical conversations with engineers.
Experience Required
Minimum 2 year(s)
Remote Technical Support Agent | Smart Home Technology at Resolv.Global
León, Guanajuato, Mexico - Full Time
Skills Needed
Technical Support, Customer Service, Troubleshooting, English Communication, Crm Software, Smart Home Technology, Wi Fi Connectivity, Device Pairing, Time Management, Problem Solving
Specialization
Requires at least one year of customer service experience and strong English communication skills. Candidates must reside in Mexico and possess specific hardware, including a Windows 11 PC with 16GB RAM and fibre internet.
Head, Engineering and Information Technology Division at NATO
La Spezia, Liguria, Italy - Full Time
Skills Needed
Technical Governance, Strategic Planning, Budget Management, Engineering Leadership, It Strategy, Project Management, Workforce Development, Risk Assessment, Stakeholder Management, Change Management, Operational Effectiveness, Compliance, Resource Allocation, Service Oriented Culture, Technical Advisory, Organizational Structure
Specialization
Requires a Master's degree in engineering or a scientific discipline with at least 10 years of senior-level experience in technology or the defence industry. Must possess a proven track record in leading large-scale business transformations and managing multi-disciplinary teams.
Experience Required
Minimum 10 year(s)
Software Engineer III, Securities Services Technology at JPMC Candidate Experience page
Sydney, New South Wales, Australia - Full Time
Skills Needed
Java, J2ee, System Design, Application Development, Ci/Cd, Agile Methodologies, Software Development Life Cycle, Database Querying, Cloud Technologies, Front End Technologies, Application Resiliency, Security
Specialization
Requires a Bachelor's degree in Computer Science and at least 3 years of software engineering experience. Proficiency in Java/J2EE and a solid understanding of the SDLC and agile methodologies are essential.
Experience Required
Minimum 2 year(s)
Architekt:in (m/w/d) - Design Technology Management at GROPYUS AG
Berlin, , Germany - Full Time
Skills Needed
Revit, Bim Standards, Digital Planning Workflows, C#, Python, Dynamo, Revit Api, Rhino, Grasshopper, Revit Family Creation, Process Optimization, Interdisciplinary Planning, German Language, English Language
Specialization
Candidates need a degree in Architecture, Civil Engineering, or BIM with several years of experience in digital planning and Revit. Proficiency in automation tools like C#, Python, or Dynamo is highly advantageous.
Experience Required
Minimum 2 year(s)
Information Technology Specialist - Tersane Istanbul at Accor
Istanbul, Istanbul, Turkey - Full Time
Skills Needed
Technical Support, Network Administration, System Administration, Hardware Configuration, Pms Systems, Pos Systems, Cybersecurity, Asset Management, It Infrastructure, Troubleshooting, English Proficiency, Communication Skills
Specialization
Candidates must have a degree or vocational education in IT or Computer Programming and at least 2 years of experience in a similar role. Proficiency in computer hardware, networking, and hotel systems is required, with English being an asset.
Experience Required
Minimum 2 year(s)
Software Engineer - School of Information Technology at Public Service Division
Singapore, , Singapore - Full Time
Skills Needed
Software Development, System Development, Ai Assisted Coding, Cloud Computing, Agile Methodology, Applied Research, Project Design, Student Supervision
Specialization
Candidates need a relevant qualification in Computer Science, IT, or Engineering with at least one year of software development experience. Proficiency in AI-assisted tools, Cloud Computing, and Agile methodologies is required.
Part-time Information Technology Graduate Assistant at Loyola-Notre Dame Library
Baltimore, Maryland, United States - Full Time
Skills Needed
Technical Support, Hardware Troubleshooting, Software Troubleshooting, Inventory Management, Technical Documentation, Customer Service, Problem Solving, Analytical Skills, Interpersonal Communication, Collaborative Work
Specialization
Candidates must have a bachelor's degree or equivalent experience in information technology, computer science, or a related field. Strong customer service skills and the ability to work independently in a dynamic environment are required.
Information Technology - Help Desk Analyst 130-1005 at CommunityCare
Tulsa, Oklahoma, United States - Full Time
Skills Needed
Lan/Wan Networking, Microsoft Software, Hardware Troubleshooting, Software Troubleshooting, Network Administration, User Training, Problem Solving, Technical Communication
Specialization
Requires an associate degree in Computer Science or Engineering and A+ and N+ certifications. Prefers a minimum of 2 years of related systems experience and strong troubleshooting skills.
Experience Required
Minimum 2 year(s)
Program Director Information Technology (Epic Bridges) at Geisinger Clinic
, Pennsylvania, United States - Full Time
Skills Needed
Interpersonal Communication, It Project Planning And Organization, Leadership, Problem Management
Specialization
Requires a high school diploma and at least 8 years of relevant experience, including 2 years of management experience. Epic Bridges Certification is highly preferred.
Experience Required
Minimum 10 year(s)
Senior Application Developer, Information Technology at CREA, LLC
Indianapolis, Indiana, United States - Full Time
Skills Needed
Angular, Php, Laravel, Microsoft Sql Server, Azure, Power Automate, Power Apps, Javascript, Typescript, .Net Framework, Vsto, Rest Apis, T Sql, Etl/Elt, Ci/Cd, Github
Specialization
Requires over 7 years of professional application development experience, with specific expertise in PHP, JavaScript, Angular, and Laravel. Proficiency in Microsoft SQL Server and experience with Azure services and system integration patterns are essential.
Experience Required
Minimum 5 year(s)
TS Engineer - (Technology Services) - Ahmedabad, India at Qatar Airways
Ahmedabad, gujarat, India - Full Time
Skills Needed
Technical Support, Itil Processes, Troubleshooting, Incident Management, End User Support, Remote Assistance, Network Diagnostics, Customer Service, Multi Tasking, Interpersonal Skills, English Communication, Vendor Coordination
Specialization
Requires a Bachelor's Degree or Diploma in Computer Sciences with at least 2 years of relevant technical support experience. Certifications such as CCNA, MCSE, or ITIL Foundation are considered an advantage.
Experience Required
Minimum 2 year(s)
Senior Manager, Technology and Cyber Risk, RBC Clear at Royal Bank of Canada
Toronto, Ontario, Canada - Full Time
Skills Needed
Critical Thinking, Cyber Security Management, Decision Making, Detail Oriented, Information Security Management, Information Technology Security, Interpersonal Relationship Management, It Security Architecture, Performance Management, Operational Risk Management, Risk Assessment, Regulatory Compliance, Stakeholder Management, Vulnerability Management, Analytical Skills, Problem Solving
Specialization
Candidates must have extensive experience in operational risk management and leadership, along with professional certifications such as CISA, CRISC, or CISSP. A university degree and a strong understanding of the financial services regulatory landscape are required.
Experience Required
Minimum 10 year(s)
Sr Partner Development Manager - Technology Alliances at Parloa
Munich, Bavaria, Germany - Full Time
Skills Needed
Technology Alliances, Partner Management, Co Sell Motions, Marketplace Transactability, Joint Go To Market, Strategic Planning, Pipeline Generation, Relationship Building, Hyperscaler Ecosystems, Executive Communication, English Fluency, German Fluency
Specialization
Requires 8+ years of experience in technology alliances or channel roles within SaaS, Cloud, or AI sectors, with direct experience working with hyperscalers. Professional fluency in both English and German is required, with a preference for candidates based in Munich.
Experience Required
Minimum 10 year(s)
AI/ML Team Leader - Technology Development (f/m/div.) at Bosch Group
Braga, , Portugal - Full Time
Skills Needed
Machine Learning, Generative Ai, Python, Mlops, System Design, Ci/Cd, Langchain, Llamaindex, Distributed Computing, Data Architecture, Anomaly Detection, Time Series Analysis, Root Cause Analysis, Scrum, Project Management, Api Development
Specialization
Requires a postgraduate degree in Computer Science or a related field with experience leading AI/ML teams in industrial environments. Must have 3+ years of hands-on AI engineering experience and proficiency in Python and MLOps.
Experience Required
Minimum 5 year(s)
Sales Manager Europe (all genders) – Sensor Technology at munerio consulting GmbH
Kassel, Hesse, Germany - Full Time
Skills Needed
Technical Sales, Mobile Hydraulics, Account Management, Market Analysis, Oem Sales, Customer Relationship Management, German, English, Sap, Microsoft Excel, Microsoft Powerpoint
Specialization
Requires 5-6 years of industrial sales experience in hydraulics or related drive technologies, preferably within an OEM environment. Must be fluent in German and English with a proactive approach to market development and willingness to travel.
Experience Required
Minimum 5 year(s)
CO - P4533 - Information Technology Project Manager at Virginia Department of Environmental Quality
Richmond, Virginia, United States - Full Time
Skills Needed
Project Management, Agile Methodologies, Sdlc, Stakeholder Management, Risk Management, Resource Planning, Requirement Gathering, Meeting Facilitation, Team Leadership, Jira, Confluence, Scrum, Project Chartering, Communication Planning, Process Improvement, Iterative Development
Specialization
Candidates need extensive experience in IT project management and agile practices, preferably with a PMP or similar certification. Strong skills in SDLC, stakeholder interaction, and the ability to document complex project plans are required.
Experience Required
Minimum 5 year(s)
Manager - Service Transition.Information Technology at MTN Group
, Lagos State, Nigeria - Full Time
Skills Needed
Service Transition, Change Management, Release Management, It Asset Management, Configuration Management, Itil, Iso 20000, Cmdb Governance, Risk Evaluation, Stakeholder Management, People Management, Agile, Devops, Kpi Monitoring, Process Improvement, It Service Management
Specialization
Requires a degree in Computer Science or Engineering with mandatory ITIL v4 Foundation and Practitioner certifications. Candidates need 6-13 years of experience in ITSM, including at least 3 years in a supervisory role within a large enterprise or telecoms environment.
Experience Required
Minimum 10 year(s)
Remote Technical Support Agent | Smart Home Technology at Resolv.Global
Ciudad de México, , Mexico - Full Time
Skills Needed
Technical Support, Customer Service, Troubleshooting, English Communication, Crm Software, Smart Home Technology, Wi Fi Connectivity, Device Pairing, Time Management, Problem Solving
Specialization
Requires at least 1 year of customer service experience and strong English communication skills. Candidates must reside in Mexico and meet specific hardware requirements, including a Windows 11 PC with 16GB RAM and dual monitors.