Our client is looking for a dedicated Desktop Support Analyst to join their team on a long-term contract basis in Kanata, Ontario. In this role, you will provide essential onsite IT support to a dynamic manufacturing facility, ensuring smooth operations in both production line environments and office spaces. This position offers an excellent opportunity to collaborate with system administrators, engineers, and other technical professionals.

QUALIFICATIONS:

• Proven experience in troubleshooting and supporting computer hardware, including desktops and laptops.
• Familiarity with Dell technologies and Windows operating systems.
• Basic knowledge of Cisco and Citrix technologies.
• Strong understanding of deskside support practices and procedures.
• Ability to work effectively in a manufacturing and engineering environment.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills to collaborate with team members and end-users.
• An entry-level technical background with a willingness to learn and adapt.
  If this position interests you, please do not hesitate and apply online today!
  Job Reference Number: 0013287948
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• Deliver hands-on IT support for hardware, peripherals, and Windows-based Dell PCs across production lines and office environments.
• Troubleshoot and resolve technical issues related to laptops, desktops, and other workstation equipment.
• Collaborate with system administrators and the IT Manager to maintain optimal functionality of IT systems.
• Ensure the seamless operation of IT equipment within the manufacturing facility and engineering offices.
• Provide deskside support to end-users, addressing software and hardware concerns promptly.
• Document and escalate complex technical issues as needed, ensuring efficient resolution.
• Assist in maintaining and upgrading IT equipment to meet operational demands.
• Support the implementation of Cisco and Citrix technologies within the workspace.
• Maintain a high level of service while interacting with a diverse group of onsite users.
• Adhere to security and compliance standards when handling IT assets.