Job Description

Roles & Responsibilities

• Device Configuration: Set up and configure desktops, laptops, and printers for employees.
• Technical Support: Troubleshoot and resolve hardware and software issues across the organization.
• User Assistance: Help employees navigate and utilize IT systems, software, and devices efficiently.
• Maintenance: Perform routine maintenance and system updates to ensure devices are running optimally.
• Documentation: Maintain accurate records of technical issues, solutions provided, and inventory of devices.
• Collaboration: Work closely with other IT team members and escalate complex issues when necessary.
• ERP Support: Address and resolve any technical issues related to the ERP system.

Desired Candidate Profile

• Knowledge of desktop, laptop, and printer setup and configuration.
• Basic understanding of computer systems, software applications, and networks.
• Strong problem-solving abilities and user support skills.
• Prior experience in IT support is an advantage.
• Excellent communication skills and a collaborative mindset.

Employment Type

• Full-time