ABOUT US

Melbourne Institute of Technology (MIT) is a leading Private institute of Higher Education with
campuses in Melbourne and Sydney. We provide IT, Networking, Data Analytics, Business,
Accounting and Engineering (Telecommunications) programs, at Bachelor and Master degree
levels, to Australian and International students. MIT has a NEAS-accredited English Language
Centre that offers a range of English language courses to help students improve their English
skills and prepare them further study in Australia.

QUALIFICATIONS, KNOWLEDGE AND SKILLS

• Excellent customer service skills: The receptionist should be able to provide friendly,
  professional, and responsive service to all university community members, including

students, faculty, staff, and visitors.

• Strong verbal and written communication skills: The receptionist should be able to

communicate clearly and effectively in person, over the phone, and in writing.

Position Description Receptionist Page 1 of 2

• Proficient in using office equipment and computer software: The receptionist

should be able to operate various office equipment, such as telephones, printers, and
computers, and be proficient in relevant software, such as Microsoft Office Suite

(especially Excel, Outlook and Word).

• Organisational and multitasking skills: The receptionist will be responsible for a wide

range of tasks, including managing phone calls, scheduling appointments, receiving and
distributing mail, and coordinating visitor arrivals. They should be able to handle multiple

tasks simultaneously and maintain an organized and efficient work environment.

• Ability to handle a high volume of inquiries and visitors: The receptionist will

encounter a constant flow of inquiries and visitors, both in person and via phone or email.
They should be able to handle a high volume of interactions while remaining calm, patient,

and attentive.

• Professional and friendly demeanour: The receptionist represents the university and

is often the first point of contact for visitors. They should maintain a professional and

friendly demeanour at all times, creating a positive and welcoming atmosphere.

• Knowledge of university policies and procedures is a plus: Familiarity with

university policies, procedures, and campus resources is beneficial. This knowledge allows

the receptionist to provide accurate information and direct inquiries appropriately.

• Previous experience in a receptionist or customer service role is preferred:

While not mandatory, prior experience in a receptionist or customer service role can be
advantageous. It demonstrates the candidate’s ability to handle the responsibilities of the
position and provides a foundation of relevant skills and knowledge.

POSITION DESCRIPTION

Downloaded at MIT careers: https://www.mit.edu.au/about-us/jobs-mit

THE ROLE

The Receptionist at MIT Me campus is a key role within the Student Administration and
Experience Department, providing essential support to clients, stakeholders, and enhancing
overall service quality. They serve as the initial point of contact for MIT, facilitating over-the-
counter inquiries, student support, and contributing to continuous improvement and
personalised client assistance. The role involves collaborating with the Student Services
Manager/Campus Director and working autonomously in a team setting to deliver efficient and
professional services.

RESPONSIBILITIES

• Be the welcoming face and voice of MIT Melbourne campus, greeting visitors and handling

inquiries with professionalism and a friendly demeanour.

• Answer phone calls and respond to emails promptly and direct them to the appropriate

departments or individuals.

• Provide accurate and helpful information to students, faculty, staff, and other stakeholders

regarding campus services, programs, and events.

• Manage the reception area, ensuring it is tidy, organised, and presentable at all times.
• Assist in the coordination of appointments, meetings, and events, ensuring smooth

scheduling and logistics.

• Handle incoming and outgoing mail, packages, and courier services efficiently and

accurately.

• Support general administrative tasks such as data entry, filing, and document management.
• Collaborate with various departments and teams to provide seamless administrative

support and contribute to the overall efficiency of campus operations.

tasks simultaneously and maintain an organized and efficient work environment.

• Ability to handle a high volume of inquiries and visitors: The receptionist wil