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Client Service Officer at Department Of Family And Community Services nsw

Tweed Shire Council, New South Wales, Australia - Full Time

Skills Needed
Client Service Skills, Culturally Sensitive Customer Service, Teamwork, Continuous Improvement, Technology Use, Empathy

Specialization
The successful candidate must have the ability to work independently and collaboratively within a team environment. A current NSW driver's licence is also required.

Senior Program Manager - Delivery at Department Of Family And Community Services nsw

Parramatta, New South Wales, Australia - Full Time

Skills Needed
Project Management, Stakeholder Management, Budget Management, Risk Management, Governance, Human Centred Design, Trauma Informed Design, Coaching, Communication, Resilience, Problem Solving, Relationship Building, Adaptability, Leadership, Construction Delivery, Innovation

Specialization
Candidates must demonstrate strong capabilities in leading complex project-based construction delivery work and managing large capital budgets. Experience in project governance and managing people is essential, while previous government experience is not required.

Experience Required
Minimum 5 year(s)

Senior Inspection / Research Officer - Clerk 9/10 - Inspector Custodial Ser at Department Of Family And Community Services nsw

Sydney, New South Wales, Australia - Full Time

Skills Needed
Inspection, Research, Policy Development, Analytical Skills, Report Writing, Interpersonal Skills, Communication Skills, Stakeholder Management

Specialization
Candidates should have tertiary qualifications in a relevant discipline or equivalent experience in inspection or research within justice. Strong analytical, research, and communication skills are essential for managing sensitive issues and building relationships.

Experience Required
Minimum 5 year(s)

Senior Client Service Officer at Department Of Family And Community Services nsw

Eurobodalla Shire Council, New South Wales, Australia - Full Time

Skills Needed
Customer Service, Communication Skills, Cultural Capability, Community Relationships, Housing Management, Tenancy Issues, Conflict Resolution, Client Support, Legislation Knowledge, Team Collaboration, Client Advocacy, Data Management, Work Prioritization, Training, Coaching

Specialization
Candidates must identify as Aboriginal and/or Torres Strait Islander and demonstrate strong customer service and communication skills. A current unrestricted driver's license and willingness to travel are also required.

Experience Required
Minimum 2 year(s)

Psychologist at Department Of Family And Community Services nsw

Shoalhaven City Council, New South Wales, Australia - Full Time

Skills Needed
Psychological Assessments, Individual Interventions, Group Based Rehabilitation Programs, Expert Consultation, Behaviour Support, Case Planning, Documentation, Report Preparation, Training, Supervision, Networking, Trauma Informed Practice, Cognitive Impairment, Forensic Risk, Behaviour Change, Effective Communication, Teamwork

Specialization
Candidates must have full or provisional registration with the Psychology Board of Australia and an interest in trauma-informed practice or forensic risk. Strong ethical foundations, effective communication skills, and a NSW Driver Licence are also required.

Sheriff's Officer (Queanbeyan) - NSW Sheriff's Office at Department Of Family And Community Services nsw

Burra, New South Wales, Australia - Full Time

Skills Needed
Communication, Community Engagement, Critical Thinking, Problem Solving, Interpersonal Skills, Decision Making, Integrity, Technology Proficiency

Specialization
Candidates must complete the Sheriff’s Officer Recruit Training Program and hold a current NSW Driver’s Licence. A First Aid certificate and a satisfactory National Criminal History Check are also required.

Assistant Manager - Orana Youth Justice Centre, Youth Justice at Department Of Family And Community Services nsw

Dubbo, New South Wales, Australia - Full Time

Skills Needed
Team Management, Client Services, Counselling, Whs, Operational Security, Quality Assurance, Case Management, Performance Management, Program Coordination, Incident Review, Psychological Services, Education Services, Health Services, Multidisciplinary Approach, Legislation Compliance, Staff Development

Specialization
Candidates should have tertiary qualifications in behavioral/social sciences, education, psychology, or relevant experience in managing multidisciplinary teams. A NSW driver's license, 'Provide First Aid' Certificate, and Working with Children Check clearance are also required.

Experience Required
Minimum 5 year(s)

Plumber Facilities Maintenance - Senior Overseer 5D at Department Of Family And Community Services nsw

Cooma, New South Wales, Australia - Full Time

Skills Needed
Plumbing, Supervision, Coaching, Training, Case Management, Resource Management, Safety Compliance, Continuous Improvement, Team Management, Work Readiness Program, Role Modeling, Policy Adherence, Communication, Problem Solving, Leadership, Inmate Interaction

Specialization
Candidates must possess trade qualifications in Plumbing and hold a current NSW Fair Trading Plumbing Contractor Licence or Qualified Supervisor Certificate. Additionally, a current Certificate III in Correctional Practice or the capacity to complete it within specified timeframes is required.

Experience Required
Minimum 5 year(s)

Psychologist/Specialist Psychologist at Department Of Family And Community Services nsw

South Bowenfels, New South Wales, Australia - Full Time

Skills Needed
Psychological Assessments, Individual Interventions, Group Based Rehabilitation Programs, Expert Consultation, Behaviour Support, Case Planning, Documentation, Report Preparation, Communication Skills, Teamwork, Trauma Informed Practice, Forensic Risk, Cognitive Impairment, Evidence Based Practice, Ethical Practice, Nsw Driver Licence

Specialization
Candidates must have full or provisional registration with the Psychology Board of Australia and an interest in trauma-informed practice or forensic risk. Strong communication skills and a commitment to ethical, evidence-based practice are essential.

Housing Manager at Department Of Family And Community Services nsw

Sydney, New South Wales, Australia - Full Time

Skills Needed
Stakeholder Engagement, Community Collaboration, Tenancy Operations, Housing Access, Service Delivery, Team Management

Specialization
Candidates should have experience in tenancy or housing operations, ideally in high-demand environments, and possess strong stakeholder engagement skills. A current driver’s licence and willingness to travel across South West Sydney are also required.

Experience Required
Minimum 2 year(s)

Finance Manager at Department Of Family And Community Services nsw

Parramatta, New South Wales, Australia - Full Time

Skills Needed
Financial Reporting, Budgeting, Strategic Planning, Corporate Reporting, Accounting Standards, Audit Coordination, Team Leadership, Technical Accounting, Treasury Management, Financial Analysis, Compliance, Decision Making, Problem Solving, Professional Development, General Ledger Management

Specialization
Candidates should have a relevant tertiary qualification and eligibility for membership in a recognized accounting body. They must also possess up-to-date knowledge of government and regulatory standards related to Teacher and Police Housing.

Experience Required
Minimum 5 year(s)

Community Service Field Officer at Department Of Family And Community Services nsw

Perthville, New South Wales, Australia - Full Time

Skills Needed
Leadership, Mentoring, Coaching, Whs Compliance, Teamwork, Communication, Behavior Management, Safety Practices

Specialization
Candidates should demonstrate the ability to work with diverse individuals exhibiting challenging behaviors. A current NSW driver's license and teamwork skills are essential.

MNSW - Program Manager Translation Services & Performance at Department Of Family And Community Services nsw

Parramatta, New South Wales, Australia - Full Time

Skills Needed
Translation Management, Project Management, Quality Assurance, Communication Skills, Performance Evaluation, Team Leadership, Change Management, Customer Satisfaction, Operational Efficiency, Inclusive Language Practices, Computer Assisted Translation Tools, Workflow Management, Strategic Advisory Services, Feedback Management, Continuous Improvement

Specialization
Candidates should have relevant tertiary qualifications in translation or equivalent experience in high volume translation project management. Demonstrated expertise in translation management systems and exceptional communication skills are also required.

Experience Required
Minimum 5 year(s)

MNSW - Translations Projects Coordinator at Department Of Family And Community Services nsw

Parramatta, New South Wales, Australia - Full Time

Skills Needed
Project Coordination, Translation Management Systems, Microsoft Office Suite, Adobe Acrobat, Desktop Publishing Software, Communication Skills, Attention To Detail, Quality Assurance, Administrative Duties, Data Reporting, Stakeholder Feedback, Customer Enquiries, Process Development, Documentation Management, Source Material Analysis, Project Tracking

Specialization
Candidates should have at least 3 years of relevant experience and qualifications in translation or interpreting studies. Proficiency in translation management systems and excellent communication skills are also required.

Experience Required
Minimum 2 year(s)

Sheriff's Officer (Newcastle) - NSW Sheriff's Office at Department Of Family And Community Services nsw

The Hill, New South Wales, Australia - Full Time

Skills Needed
Communication, Community Engagement, Critical Thinking, Problem Solving, Interpersonal Skills, Decision Making, Integrity, Technology Proficiency

Specialization
Candidates must complete the Sheriff’s Officer Recruit Training Program and possess a current NSW Driver’s Licence and First Aid certificate. They must also meet health, physical, and psychological requirements.

Chief Psychologist at Department Of Family And Community Services nsw

Sydney, New South Wales, Australia - Full Time

Skills Needed
Psychological Services, Policy Development, Supervision, Consultation, Mental Health, Behavioural Management, Suicide Prevention, Compliance, Research, Data Analysis, Professional Development, Training, Correctional Concepts, Ethical Obligations, Legal Obligations, Professional Accountability

Specialization
Post-graduate tertiary psychology qualifications at Master’s level or higher and current full registration with the Psychology Board of Australia are required. Candidates must also have experience in the development and implementation of psychological services in a correctional environment.

Experience Required
Minimum 10 year(s)

Assistant Development Manager at Department Of Family And Community Services nsw

Parramatta, New South Wales, Australia - Full Time

Skills Needed
Project Management, Analytical Thinking, Problem Solving, Decision Making, Communication, Civil Engineering, Property Development, Construction Management, Risk Management, Stakeholder Management, Budget Management, Timeline Management, Governance Coordination, Financial Control, Collaboration, Viability Assessment

Specialization
Candidates should have formal qualifications and relevant experience in civil engineering, property economics, or construction management, with 3-5 years of post-graduate experience in residential development projects. Strong project management, analytical, and communication skills are essential.

Experience Required
Minimum 2 year(s)

Youth Justice Caseworker - Taree Youth Justice Community Office, Youth Just at Department Of Family And Community Services nsw

Mid-Coast Council, New South Wales, Australia - Full Time

Skills Needed
Case Management, Collaboration, Communication, Assessment, Intervention Programs, Behavior Management, Crisis Intervention, Community Engagement, Report Writing, Monitoring, Data Management, Cultural Competence, Flexibility, Problem Solving, Teamwork, Youth Support

Specialization
A diploma or higher in a relevant field is required, along with a current NSW Working with Children Clearance and Driver’s Licence. Experience working with Aboriginal young people and communities is preferred.

Experience Required
Minimum 2 year(s)

Project Officer at Department Of Family And Community Services nsw

Sydney, New South Wales, Australia - Full Time

Skills Needed
Communication Skills, Collaboration, Program Management, Technology Confidence, Training Delivery, Change Management

Specialization
The successful candidate must have strong communication skills and the ability to learn quickly. Confidence with technology and the ability to deliver training are essential.

Senior PMA Finance Analyst at Department Of Family And Community Services nsw

Sydney, New South Wales, Australia - Full Time

Skills Needed
Project Financial Analysis, Financial Planning, Performance Tracking, Sap, Financial Systems, Communication Skills, Collaboration Skills, Financial Governance, Budget Management, Cost Structure Management, Financial Reporting, Internal Controls, Accounting Standards, Statutory Reporting, Risk Management, Audit Management

Specialization
Candidates must have strong experience in project financial analysis and hold a CPA or CA qualification. A solid understanding of financial policies and the ability to manage competing priorities in a high-volume environment are essential.

Experience Required
Minimum 5 year(s)

Client Service Officer at Department Of Family And Community Services nsw

Tweed Shire Council, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

01 Mar, 26

Salary

92701.0

Posted On

01 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Client Service Skills, Culturally Sensitive Customer Service, Teamwork, Continuous Improvement, Technology Use, Empathy

Industry

Government Administration

Description

Client Service Officer Location: Tweed Heads, Lismore, Newcastle, Central Coast Clerk Grade 2/4, Base Salary range $ 80,129 - $ 92,701 pa plus superannuation & annual leave loading, plus other benefits Opportunities for learning, development, and career progression Generous leave entitlements including Flex Leave Tailored training to support you to be confident in your role Flexible work practices Your role Homes NSW directly supports approximately 800,000 people every year and reaches a further million people through local community-based programs. In partnership with the community, industry, and individuals we provide safe, decent, and affordable housing opportunities for those most in need so that they can live with dignity, find support if needed and achieve sustainable futures. What you’ll do As a Client Service Officer, you are the public face of our business, providing critical services and quality advice to clients including those with complex support needs. You will have a strong client focus and a commitment to culturally sensitive customer service. You will be passionate about making a difference and delivering innovative solutions for people experiencing homelessness or at risk of becoming homeless. You will be flexible, willing to work at times that support engagement with people experiencing homelessness and be committed to delivering better housing outcomes for clients. You will be working directly with a range of support services and clients in an outreach capacity either in the community, or in homes, delivering a range of housing assistance options that are tailored to meet the needs of our clients. Our Access & Demand Team: Rostered shifts working with clients at the counter or over the phone Processing and assessment of applications and enquiries using relevant legislation, policies, and procedures Working collaboratively in a team environment to achieve key performance indicators (KPI’s), with shared goal setting, open communication and coordinated efforts to ensure positive housing outcomes for clients. Using a range of technologies including various online communication tools and programs. Engagement and support of outreach services in local communities and homelessness initiatives for joint housing resolution. Our Tenancy Team: Visiting Tenants in their homes on a regular scheduled basis Rostered shifts working with clients at the counter or over the phone Processing and assessment of applications and enquiries using relevant legislation, policies, and procedures Working collaboratively in a team environment to achieve the team’s key performance indicators (KPI’s) to ensure sustainable tenancies. Using a range of technologies including IPAD, online phone system and online forms What we’re looking for In addition to meeting the essential requirements, the successful candidate will have the following: Ability to work independently and manage your own work as well as collaboratively with others within a team environment. Ability to establish and maintain relationships with internal and external stakeholders A commitment to a culture of teamwork, excellence, and continuous improvement Client service skills with an empathic approach to clients A strong commitment to customer service Able to use technology Download the role description. We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you. Essential Requirements Current NSW driver’s licence If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account. To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button. What We Offer We offer a variety of benefits, including: A challenging and rewarding career Flexible, autonomous work environment Competitive pay and conditions Training and development opportunities to build and maintain capabilities Health & Wellbeing and Employee Assistance Programs. Want more information? Visit our website to see more information on Working for us. We do work that really matters Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters. Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment! Are you ready to join us? Click apply, attach a cover letter (maximum 1 page) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 3 pages). Applications close Sunday 14 December 2025 at 11:59pm AEST. Got a question? For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Justine Niven justine.niven@homes.nsw.gov.au and 0488 433 960 If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call April McCarthy on 0418 639 435 or via email april.mccarthy@dcj.nsw.gov.au Visit Recruitment adjustments on the DCJ website to learn more. Inclusion and Diversity lies at the heart of how we recruit We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups. To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website. Other Information A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months. For more information visit Your recruitment journey on the Homes NSW website. For more information visit Applying for DCJ jobs on the DCJ website. Thank you for your interest in this role. We look forward to receiving your application. To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/ The Welcome Experience Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.

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Responsibilities

As a Client Service Officer, you will provide critical services and quality advice to clients, particularly those with complex support needs. You will work directly with support services and clients in an outreach capacity to deliver tailored housing assistance options.

Client Service Officer at Department Of Family And Community Services nsw

Tweed Shire Council, New South Wales, Australia - Full Time

Skills Needed
Client Service Skills, Culturally Sensitive Customer Service, Teamwork, Continuous Improvement, Technology Use, Empathy

Specialization
The successful candidate must have the ability to work independently and collaboratively within a team environment. A current NSW driver's licence is also required.

Senior Program Manager - Delivery at Department Of Family And Community Services nsw

Parramatta, New South Wales, Australia - Full Time

Experience Required
Minimum 5 year(s)

Senior Inspection / Research Officer - Clerk 9/10 - Inspector Custodial Ser at Department Of Family And Community Services nsw

Sydney, New South Wales, Australia - Full Time

Skills Needed
Inspection, Research, Policy Development, Analytical Skills, Report Writing, Interpersonal Skills, Communication Skills, Stakeholder Management

Experience Required
Minimum 5 year(s)

Senior Client Service Officer at Department Of Family And Community Services nsw

Eurobodalla Shire Council, New South Wales, Australia - Full Time

Experience Required
Minimum 2 year(s)

Psychologist at Department Of Family And Community Services nsw

Shoalhaven City Council, New South Wales, Australia - Full Time

Sheriff's Officer (Queanbeyan) - NSW Sheriff's Office at Department Of Family And Community Services nsw

Burra, New South Wales, Australia - Full Time

Skills Needed
Communication, Community Engagement, Critical Thinking, Problem Solving, Interpersonal Skills, Decision Making, Integrity, Technology Proficiency

Assistant Manager - Orana Youth Justice Centre, Youth Justice at Department Of Family And Community Services nsw

Dubbo, New South Wales, Australia - Full Time

Experience Required
Minimum 5 year(s)

Plumber Facilities Maintenance - Senior Overseer 5D at Department Of Family And Community Services nsw

Cooma, New South Wales, Australia - Full Time

Experience Required
Minimum 5 year(s)

Psychologist/Specialist Psychologist at Department Of Family And Community Services nsw

South Bowenfels, New South Wales, Australia - Full Time

Skills Needed
Psychological Assessments, Individual Interventions, Group Based Rehabilitation Programs, Expert Consultation, Behaviour Support, Case Planning, Documentation, Report Preparation, Communication Skills, Teamwork, Trauma Informed Practice, Forensic Risk, Cognitive Impairment, Evidence Based Practice, Ethical Practice, Nsw Driver Licence

Specialization
Candidates must have full or provisional registration with the Psychology Board of Australia and an interest in trauma-informed practice or forensic risk. Strong communication skills and a commitment to ethical, evidence-based practice are essential.

Housing Manager at Department Of Family And Community Services nsw

Sydney, New South Wales, Australia - Full Time

Skills Needed
Stakeholder Engagement, Community Collaboration, Tenancy Operations, Housing Access, Service Delivery, Team Management

Experience Required
Minimum 2 year(s)

Finance Manager at Department Of Family And Community Services nsw

Parramatta, New South Wales, Australia - Full Time

Experience Required
Minimum 5 year(s)

Community Service Field Officer at Department Of Family And Community Services nsw

Perthville, New South Wales, Australia - Full Time

Skills Needed
Leadership, Mentoring, Coaching, Whs Compliance, Teamwork, Communication, Behavior Management, Safety Practices

Specialization
Candidates should demonstrate the ability to work with diverse individuals exhibiting challenging behaviors. A current NSW driver's license and teamwork skills are essential.

MNSW - Program Manager Translation Services & Performance at Department Of Family And Community Services nsw

Parramatta, New South Wales, Australia - Full Time

Experience Required
Minimum 5 year(s)

MNSW - Translations Projects Coordinator at Department Of Family And Community Services nsw

Parramatta, New South Wales, Australia - Full Time

Experience Required
Minimum 2 year(s)

Sheriff's Officer (Newcastle) - NSW Sheriff's Office at Department Of Family And Community Services nsw

The Hill, New South Wales, Australia - Full Time

Skills Needed
Communication, Community Engagement, Critical Thinking, Problem Solving, Interpersonal Skills, Decision Making, Integrity, Technology Proficiency

Chief Psychologist at Department Of Family And Community Services nsw

Sydney, New South Wales, Australia - Full Time

Experience Required
Minimum 10 year(s)

Assistant Development Manager at Department Of Family And Community Services nsw

Parramatta, New South Wales, Australia - Full Time

Experience Required
Minimum 2 year(s)

Youth Justice Caseworker - Taree Youth Justice Community Office, Youth Just at Department Of Family And Community Services nsw

Mid-Coast Council, New South Wales, Australia - Full Time

Experience Required
Minimum 2 year(s)

Project Officer at Department Of Family And Community Services nsw

Sydney, New South Wales, Australia - Full Time

Skills Needed
Communication Skills, Collaboration, Program Management, Technology Confidence, Training Delivery, Change Management

Specialization
The successful candidate must have strong communication skills and the ability to learn quickly. Confidence with technology and the ability to deliver training are essential.

Senior PMA Finance Analyst at Department Of Family And Community Services nsw

Sydney, New South Wales, Australia - Full Time

Experience Required
Minimum 5 year(s)