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Jobs Search
Start Date
Immediate
Expiry Date
05 Dec, 25
Salary
0.0
Posted On
06 Sep, 25
Experience
5 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
Communication Skills, Service Delivery, Continuous Improvement, People Management
Industry
Financial Services
Job Title
Business Service Manager
Job Description
JOB DESCRIPTION
Job Title
Business Service Manager
Reports to
Service Director
Direct Reports
Currently 7
Department
Life Cycle Services
Job Overview
The Business Service Manager oversees multiple customer sites across ANZ, including domain warehousing customers in various segments, and leads the day-to-day management of the site-based teams. To name a few of the customer sites are The Iconic, HelloFresh, Harris Farm, Toyota Auto Parts, Asics, and Cotton-On. The scope of responsibilities includes personnel leadership, ensuring safety compliance, managing operations to meet service and maintenance benchmarks, addressing daily operational and technical issues, and maintaining quality standards. Additionally, the role is responsible for identifying and driving opportunities to improve operational processes across all sites. Beyond operations, the Business Service Manager plays a key role in managing contract financials, partnering with customer site leadership to grow the RMR, and developing structured account management strategies for each customer. This includes close collaboration with internal stakeholders to ensure commercial outcomes, customer satisfaction, and the success of long-term service partnerships. Reporting directly to the Service Director, the Business Service Manager serves as a key representative of Vanderlande, continuously enhancing and professionalising service teams. While typically working during standard business hours, the Business Service Manager must be available as needed to support site managers with escalations as required. The position will also require travel to customer sites throughout ANZ when necessary.
Responsibilities
Qualifications & Skills
Safety
Vanderlande takes the safety and well-being of its workers seriously. We expect all our employees and contractors to comply with relevant codes, standards, policies, procedures, and any other applicable guidance materials to ensure a compliant and healthy workplace, free from risks of injury or harm. To be successful at Vanderlande, you must have a safety-first mindset.
Diversity, Equity & Inclusion
Vanderlande is an equal opportunity and affirmative action employer. Qualified applicants will be considered without regard to race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.