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Job Category
User Experience
Job Details

ABOUT SALESFORCE

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we’re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce’s core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
We‘re hiring for a Lead Product Designer, to work on Salesforce’s Enterprise and Consumer products, creating new design patterns and paradigms and collaborating with cross-disciplinary teams to bring your visions to life. This is an opportunity to shape the user experience in ways that solve meaningful problems, design focusing on inclusivity and accessibility, and make life better for all users and customers.
You’ll direct the team in crafting and articulating the product vision, in line with clear goals and rationales – a role requiring expert visualization skills, thought leadership, empathy, and the ability to work closely with product and technology partners. You’ll immerse yourself in all aspects of end-to-end experience design, including using storyboards, journey maps, flow diagrams, wireframes, interactive prototypes, and high-fidelity mockups to communicate design ideas and direction.

REQUIRED SKILLS:

• Min 8 years of designing and delivering products from start to finish as part of a cross-functional team.
• Deep understanding of user-centered design methods and standard processes & desire to continually improve on processes.
• The ability to thrive in a fast-paced, collaborative, agile environment while producing great design work on tight deadlines.
• The ability to explore ideas, persuade others, and build consensus on fast-moving projects with varying degrees of ambiguity.
• Self-motivation; ability to produce results both independently and as part of a team.
• Strong communication and active listening skills, with an ability to build and develop close, trusting relationships.
• Experience using multiple approaches, including analytics and user research, to drive decisions and develop product iterations.
• Ability to distill and reframe problems, then define a framework for resolution, generating clear, elegant solutions for complex challenges.
• Systems thinking; ability to step back and see a project’s larger ecosystem, with a focus on solutions that improve not just one feature but the entire user flow.
• Expert knowledge of current design tools such as Figma and ability to quickly learn new tools as they emerge.
• Experience developing software that is global in reach, universal in design, and designed for users of multiple languages and abilities.
• Experience designing and thinking in design systems, not just single-purpose apps.
• An internal compass that points toward ethics and equality, and the conviction to speak up when we veer off course.
• A related technical degree required.

• Using documentation, reviews, and presentations, communicate clear and compelling ideas to a wide range of key stakeholders.
• Serve as a bridge connecting design, product, engineering, and marketing teams.
• Work closely with product owners, engineers, and user research to create a vision for the product area.
• Oversee multiple web and mobile application features, interfaces, and experiences.
• Create designs that adhere to and extend the existing style guide & generate detailed final design specs that inspire accurate developer builds.
• Work with developers and quality experts to deliver a polished final product
• Promote and educate others on new interface guidelines and design patterns & mentor new design staff.
• Set the vision for a product’s creative identity, articulate it clearly and convincingly, and guide the team through its implementation.
• Creates inclusive designs for all users. Advocates for accessibility, encouraging product and engineering management to prioritize accessible features and bug fixes.