Company Description
At NRMA Roadside we are proudly member-owned and one of Australia’s most iconic and trusted brands. We are a voice for safer roads and are looking to attract purpose-led people to help lead the way to a sustainable electric future in motoring. As we advocate for change in government policy and support sustainable travel, together with us, you can get involved and create the future you want, helping the NRMA Group move Australia forward.
Alongside our legendary Roadside assistance, the NRMA Group also owns or operates NRMA Parks and Resorts, SIXT car rental, My Fast Ferry & Marine. Take a look on the inside and you’ll discover that life with us is more than just a job – it’s your chance to grow your career and play your part in work that means more.
Job Description
Our Inbound Customer Sales Representatives are the first point of contact with prospective customers and existing members who want to purchase, enquire about or amend their NRMA Roadside Assistance membership.
Your primary focus will be to ask effective questions to identify customer needs and offer appropriate solutions that will add value to our members’ lifestyles. You will seek to engage customers in conversation and create a memorable experience by connecting with members through positive energy, empathy and a passion to help others.
Our contact centre is a great place to grow your knowledge and skills which can help you expand your career further at the NRMA.

KNOW YOU BELONG

At NRMA Roadside, we celebrate and welcome differences and work together to create a respectful and inclusive workplace encouraging, supporting and celebrating the diverse voices of our employees.
From First Nations peoples, to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives, better connecting us to the communities we serve.

While we continue to commit to an inclusive, equitable and diverse workplace we are proud of our key achievements to date:

• Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality 2023-2025
• Certified as a Family Inclusive Workplace
• Awarded 2023 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer
• Recognised by Reconciliation Australia for our ‘Stretch’ Reconciliation Action Plan

If you are shortlisted and require any adjustments during the recruitment process, please contact our recruiter when invited to an information session.